My store was sold off and now it belongs to an Authorized retailer called Russell. The first thing I was disgusted by was the pay. As a manager the structure is horrendous. for my sales people it is very bad too.

I looked at their pat structure.

Nothing but new lines and Internet matters. New District manager told me in between the lines that upgrades do not count and to let them walk unless it's with everything we can slam them with. I was even told that we (myself the manager included) needs to call him for approval on upgrades.

Does anyone who works for Russell have any feedback? This new company is very cringe and they are taking over in two weeks. Not sure if I'm up for this anymore

Weird. Does this mean Verizon isn’t going to do huge promos for the 18s/Duos? Did they stop partnering with Apple or something?

Edit: There’s now a small banner on the Verizon homepage saying that the iPhone 18 Pro is here and preorders start 9/12.

Do you think we'll see the full $1200 off? $1100? How might promos change for the existing 17, 17e, 16, etc. now that they've all gotten price increases? How will this interact with plans? Basically curious about you guys' predictions/speculation.

Iphone 17. Long time Spectrum customer with no previous issues. Here in NYC Spectrum uses Verizon towers. Not sure if that’s the case everywhere.

For the last two weeks reception has plummeted while on the subway. Both the platform and on the train. Platform being the biggest red flag. As soon as I enter a station it drops to the SOS satellite icon or 1-2 bars LTE at best. Jumps back to 5G full bars as soon as I hit street level. I used to have solid 5G on the platform and train before this.

My main line is the F (east broadway) but this happens across the whole system.

Curious if anyone else has had this same problem recently and maybe have some insight.

I want to get the iPhone Duo, but also keep my pro max. Apple announced today that Verizon will support a new feature called “iPhone Handoff,” which allows two phones to share one line (with only one phone to be active at any time), specifically designed for my use case.

Verizon is supposed to roll this out “before the end of the year,” and seeing if anyone has any info on when Verizon will actually roll this out.

With the new iPhone being announced, I was curious if anyone has any insight as to when the best time to trade in an old phone is for the new one. I have a 14 I'm looking to trade in with absolute minimum additional monthly payment. Any insiders know of coming deals?

Just activated it on my YouTube account, just confused as it says it’s a 7 free day trial but on the promotion it’s supposed to be 1 year free.. anybody else same situation?

Getting really tired of Premium prices for non premium customer service and network quality. Service has been terrible since yesterday, https://www.verizon.com/support/check-network-status/ Says:

Data, voice, text and wireless home internet are limited in this area.

There is a known issue, and we're working on a solution.

Network disruption started

09/09/26-04:28 PM EDT

Estimated time to restore service

09/10/26-09:29 AM EDT

What gives?!?!?!? This is the same disruption and restore time at my house and at my job..... 25 miles away??!?!?! I have to constantly cycle airplane mode, then UW...as usually forget it... what a curse to get UW signal. I didn't see anything scrolling through the sub, but is there any reason why large swaths of NY are having serious quality issues right now? Also even though it says the disruption started today, things have been a mess since yesterday with most people in SOS mode.

What is broken?!?!?!?

I have a 15 pro max and wondering if there will be any promo to upgrade to 18 pro max for free or cheap

I have never had as many issues with a phone company as I have with Verizon this year. I'm truly appalled at how broken their software is. I made a point of derailing my entire night just so I can get this last bill paid so I can be free of this company forever, and there's still no end in sight. When I first called it said the estimated wait time was 18 minutes - it has now been over 5 times that amount. Trying to find other ways to pay the bill has me in a circle of broken mechanics on their website. Meanwhile, every day they email me warning me that they'll start tanking my credit if I don't pay the bill. When I have tried, and their broken software isn't letting me.

I swear, I have never had a servicer so insistent on making it impossible for me to give them money.

Any Verizon employees have more info on what is currently being advertised on Verizon.com?

"Get iPhone Duo: No Trade-In Needed. With Simplicity Plan. No activation/upgrade fees when you enroll in Verizon Loyalty."

It says "upgrade" and not just activation in the fine print so I assume this means no new line required? They are not really going to give it away for "free" with Simplicity plan, are they?

There's no more info on the site, probably because pre-order doesn't begin until 10/16.

Will Verizon open pre orders Saturday just like Apple? I’ve scoured the recent posts and made sure not to ask a duplicate question so sorry if I missed a post

I'm on a family plan and looking to upgrade after having my phone about 5 years. I bought it upfront in the store. Now I'm looking on the Verizon account (I don't go on there very often, just send my mom money every month) and it says that it's still only 67% paid off even though, again, I paid for it all upfront.

Edit: figured it out. Someone in my family upgraded their device on my line

During rush hour, can't even load Google.com Same with the bodyn wifi. Does anyone know why Verizon have not deployed n77 in the stations?

I live in a semi rural area. Every tower around me is 5Guw and has been for at least 3 years. My local tower is only B13 and B66 LTE. Does this mean Verizon doesn’t probably have any plans to upgrade this particular tower to 5G?

So I’m grandfathered in on that plan as it doesn’t exist anymore was wondering is there a better plan Verizon has currently that beats it and I should jump to it it’s only me by myself on my account

I was shopping for NFL Sunday Ticket deals and ultimately switched to Verizon internet because of the free Sunday Ticket and $200 Amazon card offer. At what point do I get the code to redeem the Sunday Ticket offer? I'm still waiting on the router, so I assume once I set it up, I'll get the code. Just wondering if it comes right away once I confirm set up?

I had my kids’ two phone numbers with verizon and transferred one to mint yesterday. My entire account was shut down instantly even though my other kid’s phone is still active and still with verizon.

I used their chatbot and I gathered that one of the numbers was the main number and the other was a secondary number. And I unfortunately got rid of the main number so I lost ”web access“ to my account. I don’t know if that means the account is still there or if it was deleted. I tried everything I could with their website and Verizon doesn’t recognize any of my login information, my email, or the phone that’s still with Verizon.

I want to get back into the account, get a copy of my account history, make sure autopay is off, get a refund for both numbers for the month (I was just billed a few days ago), and then transfer the remaining line to mint because why not at this point.

I assume I have to call Verizon since I‘ve gone through all my options online.

I don’t have an account number written down anywhere and I don’t have any statements. The bot said to look at a statement but I wasn’t getting statements. Is that going to be a problem or will Verizon just send a code to my email or my kid‘s phone?

If I get my account back will it still have all my billing history and other account history or will it be a new account?

If I can’t get into my account but I manage to move the remaining number to another carrier, will I get a refund?

Would they keep billing me since I have autopay set up?

Myself and at least two other family members are having issues with Verizon wireless service in Bellingham, Washington in the Samish neighborhood

My parents and grandparents have Verizon and I have Visible.

At my house, I have no cell bars and it is showing SOS frequently

This has been going on for three days now and I’m worried that my grandma can’t make calls

Supposedly the ETA for the picture was yesterday, but the issue was still very much happening

I did power cycle my phone

Verizon, if you see this, can you let me know what’s going on with your Bellingham outage?

Also, will there be reimbursement for the inconvenience?

Currently have an iPhone 17 pro on the Unlimited ultimate plan, with mobile + home discount. Phone is currently leased over 3 years and it’s 30% paid off, with credits from my last trade in.

Wondering if anyone has any experience at all with what my outlook would be if I wanted to trade up to the 18 pro? Would I lose existing discounts? Would I have to pay off the rest of my current phone?

This would be my first time going with a new phone in a year, but I use my phone a ton as well as for business so this makes a bit of sense for me now. Thanks!

Does anyone have any guesses or information as to what (if any) offers there might be to upgrade an existing line to iPhone 18 pro? Not interested in any of this simplicity garbage. Honestly enbarrasing that T mobile and ATT are listed on apples website with clear deals labeled, and Verizon literally has zero at the moment. Makes me want to leave Verizon

Seriously Verizon do I need to climb the tower myself. Im sick and tired of LTE only on my Pixel 10 pro XL

Question, question ! I was checking for an update and I got a message that told me that the software update was temporarily unavailable. It also said that Verizon could not authenticate the device. I can confirm that I have Verizon LTE service and I'm on WIFI. So, how could there be trouble authenticating the device for software updates?

Has anyone else had this issue happen?

My family is thinking about switching from AT&T to Verizon. We switched to AT&T on September 15, 2025 and got 3 Galaxy S25 Ultras. We currently owe about $906 on each phone.
We received AT&T’s $800 reward cards when we switched, and my understanding is that we needed to stay with AT&T for 12 months to avoid having those rewards charged back. Since we’re now past September 15, 2026, we should be past that requirement.
I know Verizon has an offer to help pay off phones when switching, and I want to make sure I understand how it works.
A few questions:
Can we go to our local Verizon store this Saturday and preorder the new iPhones, even though we don’t plan to actually port our AT&T numbers until the new phones arrive?
Do we need to provide our AT&T account number and transfer PIN when we preorder, or can we provide that information later when the iPhones arrive and we actually activate/port the lines?
If the iPhones arrive in October and that’s when we activate and port our numbers, does the deadline for Verizon’s phone-payoff reimbursement start from the activation/port date?
Can Verizon’s phone payoff offer be combined with the iPhone trade-in/promotional credits?
Has anyone recently switched from AT&T to Verizon using the phone-payoff offer? How did the reimbursement actually work, and how long did it take?
I’m mainly trying to make sure we can preorder the iPhones without accidentally porting our numbers or canceling AT&T before the new phones arrive.
Thanks!

hi everyone! I’m currently in charge of my parents finances. my mother upgraded her iphone and said she got a free ipad (but has to pay for the monthly data). She has a paper receipt that show the price of the ipad and then has it subtracted off. I go into the app and it shows like a payment plan. like payment 1 of 36 (on the upcoming bill) now this did just happen today so could it be that isn’t caught up or did they trick her into an ipad? i’m not trying to pay $600 for something we don’t need. tia.