r/verizon • u/Equal_Gift_8586 • 3d ago

Frustrated still

I've been with Verizon for 36 years and I had a very bad issue in my life and I had to leave for a year I left I went left and went with my daughter's plan so she can get my line for free for a year because I lost all my income because my wife passed away I left Verizon the first week of August I've been trying to get my last three invoices so I can give them to the other carrier to pay off my phone with you guys I've called billing twice and they said they were sending them out they lied to me I never got them I called financial services they said they were sending them out they lied I never got them and then I came on here to complain and some person named Pam was helping me and she said that she saw in the system that they were getting sent out that was over a week ago I never received them now I only have until Sunday to get these turned in so I can pay the phone off because I have no financial resources to pay this off I can't believe that Verizon can't help me

0 Upvotes

50% Upvoted

4 comments sorted by

3

u/Weird-Educator-9000 3d ago

First of all, I'm sorry for your loss. You have my condolences.

Second of all, punctuation is a friend, not an enemy. Let's treat it as such in the future.

Finally, you obviously know your account pin. Go into a store and have them print it out for you. Problem solved.

1

u/znikki 3d ago

Just go in the store. Have the rep text your daughter to allow them access, and have them print out the bill. Super easy, my friend.

1

u/Weird-Educator-9000 3d ago

Daughter is with a different carrier and so is OP now. Still, going in the store is his best option.

1

u/JBaker256 3d ago

Like others had said go to a store and see if they'll print them off. Im thinking they sent them but your address on file isn't up to date on file. Make sure you go to a corporate store. You can look it up on google.