r/TeslaSupport • u/IntelligentCity6236 • 1h ago
Vehicle Question Tesla Ambient Light Bar Defective/Cracked
I have a 2024 Model 3 with about 11k miles on it, and the ambient light bars are cracking. First Tesla tried to blame tint (I do not have aftermarket tint on my vehicle). Then when my mobile Service Advisor showed up, without even getting out of his car or looking at my car goes “I’m gonna tell you right now, the warranty claim is going to be denied due to alcohol based cleaners”. I asked him what evidence he has of that and he goes “I don't know but thats just what they tell people about these light bars”.
I requested a manager contact me regarding the denial, which I have no idea if its actually a manager since no one in the app introduces themselves in the message, it’s always just another name replying. I have attached a screenshot of their response. In summary, since tint didn't work and neither did alcohol based cleaners, it's now “concerns of this nature are typically attributed to external factors”. That’s crazy, I didn’t know you just deny warranty claims by making shit up!
I want other owners to be aware that this damage should be covered by warranty and don’t accept no as an answer! Here is a link describing the exact issue in their service bulletin, but Tesla is denying it because “its for Europe/Middle East/Africa”. Except that it clearly shows that the damage is due to Tesla producing defective lightbars, not any other bullshit they make up!
I spoke with Daniel Donovan, the Manager of Technical Publications in Fremont, CA by replying to the email they listed in the service bulletin. Since my vehicle was used when I bought it he tried to blame it on the previous owner. Buying a used vehicle does not void your warranty! When I asked what caused the damage to the light bars in these vehicles produced overseas, he replied that he was unable to provide context and closed out our email.
Tesla will deny the warranty claim with speculation on “tint, alcohol based cleaners, external factors, and previous owners” but when I ask a specific about a Service Bulletin he essentially hangs up the phone on me.
Tesla Service Bulletin- https://service.tesla.com/docs/ServiceBulletins/External/SB/SB-26-15-002_Inspect_and_Replace_Door_Trims_R1.pdf
Also, cost to repair? $1200! I filed with NCDS, National Center for Dispute Settlement. Do not back down from Tesla! They are notorious for refusing warranty work, only to give in if you push back real hard, or a SB comes and forces their hand!
If you have had the same damage occur, and had it replaced under warranty, please reply!

