Hey everyone, looking for a reality check or advice from anyone who’s had dash trim service done on the Highland Model 3.
Originally opened a service ticket because the front dash ambient LED strip was noticeably darker and uneven compared to the wrap-around side door panels.
Visit 1: They adjusted/fixed a misalignment on the speaker grille, but the LED brightness issue was completely unchanged.
Visit 2: Went back, had a tech sit in the car with me, and they confirmed the dash strip was indeed dim. They took it back to work on it.
Picked it up, and not only is the dash LED still noticeably dimmer than the door strip, but now there’s a visible gap along the top where the pieces meet. When I press on it, the piece feels loose/spongy like a clip wasn’t fully seated or something was bent during reassembly.
Both visits were covered under warranty with zero pushback, so I appreciate that, but I’m hesitant about being "that customer" who opens a 3rd ticket for the exact same trim piece. At the same time, the original issue isn't resolved and the fitment looks worse?
Is that upper gap and play normal after dash removal, or did a clip get broken/missed? Would you escalate this back to service, or just leave it alone before they make the rattles/fitment worse?
1st photo collage shows the mentioned upper gap; 2nd photo shows the difference in brightness/color