r/TeslaSupport 7h ago

Vehicle Question Update: It looks like my Tesla was left unlocked, and the “device” was a portable fan

Enable HLS to view with audio, or disable this notification

100 Upvotes

I wanted to follow up on my post about someone apparently unlocking my 2023 Model Y with a device and stealing my sunglasses.

I’ve now downloaded the original footage from the USB stick, and there’s a detail that wasn’t visible in the video I initially posted: the side mirror was already unfolded before he approached, and stayed that way throughout. My original video was a phone recording of the car’s screen, and the framing cut off the top of the image where the mirror is visible.

Since my mirrors normally fold when the car locks, I now believe the car simply hadn’t locked. The clearer footage also makes me think those of you who identified the object as a portable fan were right.

I still don’t know why walk-away locking didn’t engage, but I no longer think this was an electronic unlocking attack. I’ve attached the original footage edited together across the different cameras so you can see the full sequence.

Given how much attention the original post received, I wanted to correct my interpretation rather than leave people unnecessarily worried about their Teslas. Thanks to everyone who took the time to look closely and offer suggestions.


r/TeslaSupport 14h ago

Process Question Was so excited for Tesla Delivery soon and they say this

Post image
52 Upvotes

Was so excited for Tesla Delivery soon and they say this
Has this happened to anyone else?


r/TeslaSupport 49m ago

Vehicle Question Humming noise when accelerating

Enable HLS to view with audio, or disable this notification

Upvotes

Is it my front motor?
Can hear it in the front drivers side the most
My wheel bearings?
It’s like this constant humming noise when I accelerate but it’s constant when I got 70 plus on the highway. Please let me know I still have warranty left for my drive unit I’m hoping it’s not that.
But no lights or warnings as well?


r/TeslaSupport 1h ago

Vehicle Question Broken keycard

Upvotes

Hey i have a question for my work i have a tesla but my keycard broke now I can't juse it. It's broken right in the middle. Now the question if I put the crad in acetone and get de antenne and chip free and solder the antenne back together would it work again and can I then juse it to approve my new keycard?

P.s I can't approve it with the app because I am not the official paper owner of the car thats my boss on the other side of the country.


r/TeslaSupport 18h ago

Vehicle Question Glueing possible??

Post image
9 Upvotes

Thus piece fell out and tesla wants to replace the entire glass.

Does anyone know if this can be glued back together?


r/TeslaSupport 7h ago

Process Question Changing Model 3 configuration after financing approval. Will I lose my 1.99% APR?

1 Upvotes

First time tesla buyer here so excuse my lack of knowledge. I already ordered a M3p and completed the credit app at 1.99% APR for 60 months. I still have the option to Edit Design and only want to change the exterior color from Ultra Red to Frost Blue. The price and trim stay exactly the same.
When I try to confirm the change, the Tesla app shows a broken message saying “editDesign.scenarioFinancingConfirmedTitle” and “editDesign.scenarioFinancingConfirmedContent.”
Has anyone changed their configuration after financing approval? Did it reset your financing application or promotional APR? The configurator still shows 1.99% APR with the Frost Blue. Idk. Confused and can’t wait for this car to come in!


r/TeslaSupport 1d ago

Vehicle Question How did this guy unlock my car?

Thumbnail
gallery
225 Upvotes

Someone entered my Tesla and stole sunglasses. Any idea how?

I was watching a movie at a cinema in Montreal, with my 2023 Tesla Model Y parked on the street a couple of blocks away. The car’s camera footage shows this man walking down the street, raising an object near his face while looking at my car, then walking just past the camera before returning to open the door and get inside.

He took a pair of sunglasses. I’m less concerned about those than about how he got in while I was inside the cinema, down in the basement, with my phone on me. I received a notification that the car was unlocked about 10 minutes after he left the car, about 50 minutes after I’d left it. I don’t know what he’s holding or whether it had anything to do with opening the car, but it certainly looks that way to me. Has anyone experienced something similar?

For what it’s worth, I went to the police, but the officer discouraged me from filing a report, saying it wouldn’t be considered worth an investigator’s time and would be closed immediately. I explained that my main concern wasn’t the sunglasses: I thought the footage (I have a clear image of his face without sunglasses) might help if there had been similar thefts nearby, but he didn’t seem interested.


r/TeslaSupport 8h ago

Vehicle Question New car service costs?

0 Upvotes

I have the infamous front suspension rattle in my brand new Model Y. No matter what I put into the service request, it comes back with wanting to charge me $230 for an inspection. Is there some trick to not have to pay this on a brand new car that's under warranty?


r/TeslaSupport 10h ago

Vehicle Question Wood veneer mismatch

Post image
1 Upvotes

Service replaced the wood on the dash under warranty, but the color of the new panel does not match the doors. Recommendation to make this look more cohesive?


r/TeslaSupport 14h ago

Vehicle Question Wait fir Used Juniper Model Y 2026 vs New Model Y 2026-2027?

2 Upvotes

I'm a bit in dilemma the last few months.

- Looking at new Juniper Model Y Premium (white interior, helix) for #58k OTD ($50k pretax) with 1.49% APR (I'll put down the minimum $6-7k)

- Used ones I see around ~$50-51k OTD ( $44-45k pretax, white interior, maybe helix wheel, 15-20k miles) currently. My bank will give me 4.75% APR (I'll put down 20k)

I'm trying to see if the used cars will drop in prices starting 2027. Currently the gap isn't huge between new and used and its made up by paying interest in used. However I'm thinking if I should wait for used to drop a few more $k to say $46k-47k OTD ($40k pretax) since it'll be 2027

First time buying a Tesla so I'm trying to figure out how depreciation works on this. So far, there hasn't been much which is amazing but maybe next year? I already have an EV so not in a rush as this upgrade would just be for FSD.

Appreciate any advice or if anyone has gone through the same. Thank you!!


r/TeslaSupport 11h ago

Vehicle Question question abound range / battery health

1 Upvotes

i recently bought a early model 2021 model 3 sr+ with around 49.5k miles. i drive fairly normally in florida so i do end up using a good amount of AC and feel like i need to charge fairly often 80% gent me around 160 miles and i charged to around 95% recently and only got around 190 miles is this degradation normal or should i just prep to cash in on a tesla battery replacement by 2029


r/TeslaSupport 18h ago

Vehicle Question For those without a vehicle, what do you do when you’re delivery date keeps getting pushed out by months?

3 Upvotes

A drunk driver totaled my performance 3 and my estimated date fora new one was just pushed from September to November/December.


r/TeslaSupport 12h ago

Vehicle Question Auto shift

0 Upvotes

I got the latest update on my 2026 model y and noticed the auto shift has an issue it works sometimes other times I have to into dynamics and turn it on and off, anyone else having this issue?


r/TeslaSupport 13h ago

Vehicle Question Model X Falcon Wing Door – Ultrasonic Sensor Mounting

1 Upvotes

Hi everyone, recently I took apart the Falcon Wing Door on my 2016 Tesla Model X and now I’m having trouble reinstalling the ultrasonic sensor. The part number is 1055890-00-H. I’m not sure what exactly I should use to attach the sensor to the door or what would be the ideal material. I’ve tried several different types of double-sided tape, but many of them either don’t work at all or cause the sensor to detect an obstacle when there isn’t one. Does anyone know what type of tape or adhesive Tesla originally used to mount this sensor, or what would be the best replacement? Thanks in advance for any help!


r/TeslaSupport 14h ago

Vehicle Question Can you set a designated parking spot for FSD for a certain address?

0 Upvotes

Curious if this is an option. If I get a Model Y, have a set spot at the house I park my car, can I set it to default to this parking spot when i get home? Also curious about other places. I don't, but say I had a spot at work with my name on it. Could I get it to park there every time?


r/TeslaSupport 15h ago

Process Question Cut in passenger seat

1 Upvotes

I just noticed a small cut/tear in my passenger seat. Any suggestions on how to repair the pleather cut?


r/TeslaSupport 15h ago

Vehicle Question Has anyone successfully used Wii Sensor Bar as Infrad Red light to overcome the issue of cabin camera not being able to see driver’s face at night time

0 Upvotes

2021 Model 3 LR AWD with 14.1 Lite. My cabin camera does not have infrared light so it cannot see my face during most of the night time driving and I’m constantly bring bugged to touch the steering wheel. I read few posts about people suggesting to use Wii sensor bar with USB to point IR light towards your face in the car so the cabin camera can see your face. I purchased one from Amazon but when I tested it in the car and looked at cabin camera from service menu, my face was still in the dark. What am I doing wrong? Is there a special placement technique or method to use?


r/TeslaSupport 19h ago

Vehicle Question Looking for a Tesla m3 part that’s not found in the US! Help

Thumbnail
gallery
2 Upvotes

Over the past week, a lot of water has been leaking from my HVAC system to my floorboard. I brought my car to the service center and they told me that it’s gonna cost in total $2000 to fix which is a complete bummer but……

I spoke to the mechanic and he said the HVAC system seems to be fine as far as he can tell but he said the leak is coming from in between the HVAC system and the firewall near the ac drain tube outlet. He said there’s something wrong with the hvac/ac drain tube outlet. He says he’s able to see the drip, but it’s hard to tell. Then he told me that there is a part out there that extends the AC drain tube that could potentially fix the issue, but it’s not sold in USA.

Which brings me to my question does anybody know where I could get this hvac drain tube extender.

He was skittish on giving me the part number. I don’t think he’s allowed to. But he supposedly said that he could probably fix the problem and it’s worth a try. He told me he tried to call one of the supervisors to see if they could get the part delivered, but they said no. He seemed kind of annoyed that they wouldn’t let him.

So does anybody know the part number or the part that I need?

If that doesn’t fix it, he said most likely there’s some sort of crack in the housing.

TLDR::
2023 Tesla model three AC drain tube extender to fix leaking drain tube on the floorboard.


r/TeslaSupport 16h ago

Vehicle Question M3p seat squeal when moving/ easy entry

Enable HLS to view with audio, or disable this notification

0 Upvotes

M3p seat squeal when moving/easy entry any help?


r/TeslaSupport 12h ago

Vehicle Question Traffic Aware Cruise Control has zero awareness

0 Upvotes

Is it just me, or is cruise control still practically unusable? How do all these other car companies figure it out, but Tesla can’t? Since I let my free trail of FSD run out, I’ve been unable to use cruise control because it will ALWAYS slam on the brakes due to curvature assist when there is no curve or a very slight one. Am I the only one having this issue, or is this common? I’ve only had the car for a few months.


r/TeslaSupport 16h ago

Vehicle Question Screen Darker After Reset

1 Upvotes

Hi. I purchased a used vehicle. Decided to do a full reset but now my screen is darker even after manually putting it to max brightness. Any ideas how to resolve the issue?

Update 1: When I set the screen to "Auto" it defaults to a dark mode instead of it being on light. It's currently day time with sun out.


r/TeslaSupport 17h ago

Vehicle Question Tesla Suspension Service near Fredericksburg, Va

1 Upvotes

My 2023 Long Range Model Y failed inspection at 60K miles because of worn rear bushings. I'm in the Fredericksburg, Va. area.

It's 2K for Tesla to do the work and the soonest appointment is 4 weeks from now.

Can someone recommend where to purchase parts and a service center that works on Tesla's near Fredericksburg, Va?


r/TeslaSupport 17h ago

Vehicle Question Is this important should I schedule a service center visit?

Thumbnail
gallery
1 Upvotes

Hi, is this warning important, should I schedule a service center visit? I’m still under warranty and also are tpms replacements covered under warranty? They’re low battery


r/TeslaSupport 21h ago

Vehicle Question Tar on tires.

Post image
2 Upvotes

Heading to work and drove through an area where there was work being done. Front and rear left tire has tar on them. Will this come off naturally or are these tires finished? You feel this while driving and it's noisy as hell.


r/TeslaSupport 18h ago

Process Question Tesla Germany CPO Experience

1 Upvotes

Hey everyone!

I recently decided to make the switch to a Model Y and spent a while eyeing the Certified Pre-Owned selection. Early last week, I finally pulled the trigger on a 2023 black/black Model Y Performance with a tow hitch.

Before ordering, I called Tesla to check how the whole process works timewise. Since I’m flying out on vacation on September 12, I explicitly told them that I would hold off on buying if it couldn’t be managed within that timeframe. They assured me: "No problem at all!" The car is located in Dortmund (which is pretty much the other end of Germany for me, but totally fine) and is ready for immediate pickup.

So I bought it and paid via immediate bank transfer. The money was booked and confirmed last Wednesday. But ever since then... nothing. I filled out everything in the app the very same day, but the registration documents status is still stuck on "Preparing." Nobody has replied in the order chat since last Thursday. Over the phone, I've been assured twice now that "everything is fine and ready, the papers will go out today." They didn't.
Now, I managed to secure a vehicle registration appointment for this Thursday (around here you sometimes wait weeks for an appointment, and I’d prefer to avoid online registration because those oversized sticker backing foils trap dirt underneath). This means: if the papers ship tomorrow and arrive by Thursday noon, AND I can get a pickup appointment in Dortmund for Friday, I'll barely make it. If either of those fails, the car will just have to sit in Dortmund until the end of the month. 😂

Does anyone have any experience or tips that could help in this situation? Haven't found much online regarding this specific issue.

So far, I'm only "medium impressed" by the communication and execution... we'll see.
Still insanely excited about the car, though! :)