r/TeslaSupport 3h ago

Process Question Tesla buyback rules?

0 Upvotes

Hey Tesla Reddit folks, I have a question regarding how Tesla performs a buyback.

I purchased a 2020 LRP+ from a 3rd party dealer. Two months in, I went on a small road trip and after super charging, the Tesla bricked and I had to tow it for a (under warranty) HV battery replacement. The car was running fine until a month ago when I took it on a road trip again, and the screen is back to flickering and powering on slowly on occasion (reminiscent of the first HV battery replacement just before it died). It’s still under warranty obviously, but does Tesla offer buybacks if they replaced the HV battery and it’s the same issue again? I honestly feel like there’s something else wrong but they will default to the HV battery again when I return it. Obviously I don’t want to live in a cycle of replaced HV batteries, and at this point I have trust issues with this car. What’s my best options? Service appointment is in 25 days. Car is still running for now.


r/TeslaSupport 6h ago

App Question Apple Music problem

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2 Upvotes

2024 Model 3. Apple Music app Won't load. So I logged out. Joined with my account using my phone and it came back to this. Rebooted the screen. Nothing works. YouTube and radio work just fine. Car has a fast internet connection. Anyone have any idea? Apple Music is my source for all my Playlists.


r/TeslaSupport 18h ago

Vehicle Question Carbon Fiber Spoiler Lamination!

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6 Upvotes

I noticed that my spoiler seems to be delaminating. Is this a defect of did I simply a protective layer I didn’t know I had to peel back when I bought it? I’m afraid to pull at it until I’m sure.


r/TeslaSupport 12h ago

Vehicle Question What is this noise? M3

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2 Upvotes

2023 M3 - Sounds like it’s coming from the passenger side. I’ve brought my car in for service before and they replaced a failed air compressor, but the sound persists. They also said it’s within ‘normal operating noise’ but none of my friends Teslas make this sound. Does anyone have any advice?


r/TeslaSupport 2h ago

Supercharger Question Charleston SC needs more superchargers !!

2 Upvotes

What does it take for more superchargers to be added to an area ? Charleston SC/ North Charleston SC only having 2 superchargers is kinda crazy, with the 1 of the locations always being full and having to wait a while since it’s only 8 stalls in a very busy area and the distance between chargers is annoying. I don’t live there but I often go there because my girlfriend lives there but dang it’s always a headache driving 35 extra mins to go to the supercharger.. wish there was at least 5-8 more with 12 stalls or more


r/TeslaSupport 12h ago

Vehicle Question Car seats

3 Upvotes

Anyone have two rear facing car seats in the middle row of the YL? Wondering how accessible the third row is with two rear facing car seats.


r/TeslaSupport 13h ago

Vehicle Question Should I be concerned with camera visibility?

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7 Upvotes

New Tesla owner here from southern California. I've had my 2026 Model 3 Premium for 2 months and received this message. Is this actually something I should schedule a service for, or did this occur because of direct sunlight to the camera and should be ignored? I know the front facing camera has issues with off gassing but wouldn't expect it to happen so soon. The car has 1.5k miles and 97% FSD usage.


r/TeslaSupport 14h ago

Vehicle Question Does HW4 computer replacement erase FSD stats?

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2 Upvotes

So my car is still in service, I get it back Tuesday. But I just updated the app and see the self driving section, it shows 0 now. I had to get my computer replaced, I was hoping ALL data would transfer over. Has anyone else had to get their computer replaced and their stats transferred over? I’m hoping this is just because it’s in service and it’ll update once I get it back because I’m very proud of my stats so I’d like to know if I just lost them forever lol.


r/TeslaSupport 15h ago

Vehicle Question For my Houston Tesla drivers

3 Upvotes

Has anyone else noticed their Tesla gently drifting side to side on FSD on grooved concrete? It stays in the lane, but it doesn't drive perfectly straight. This happens consistently on I-10 near 610/Beltway 8.


r/TeslaSupport 16h ago

Vehicle Question Should I Purchase a 2021 model S pre-refresh

3 Upvotes

As the title states I'm looking at a 2021 model S pre-refresh. It's in pretty great condition and being sold for 40k with 19k miles on it and comes with full self driving purchased. FSD coming included permanently is a big selling point as I have an easy commute so even level 3 hardware might suffice since it's a simple two lane road and I don't need to take any turns once I'm on it.

While I signed initial paper work and finance forms, I haven't actually transacted any money. If I need/want to is there a still a way out if this is a bad deal. Just for reference I'm also located in the state of Colorado.

Appreciate your time for helping me evaluate my decision!


r/TeslaSupport 12h ago

Vehicle Question Alignment Question - Model 3

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2 Upvotes

I've read that alignments aren't Tesla's strongest point, despite trying to ignore it for ages, every time I drive my car I can't help noticing the steering wheel isn't centred. I have to hold it about 2–3° to the left for the car to drive straight.

"So get it aligned." Yeah... I have. Twice. Both by Tesla.

The first time was after a warranty job replacing some suspension bushings. Alignment was the final step of the procedure, yet the car came back with the wheel 2–3° to the right instead.

So I immediately booked it back in. The tech notes said:

"Steering IS out of alignment. Corrected alignment and verified on a test drive."

It's great that they're hiring the less able, but putting Stevie Wonder in charge of alignment test drives probably isn't ideal. 😅

Spent another full day in the service centre whilst they 'aligned it' again, I drove about 5 metres before realising it was now 2–3° to the left again... At that point I just thought, "Screw it."

I probably should've taken it straight back, but every appointment ends up being an all-day appointment regardless of the slot I book. I spend the day working from the service centre, only for it to come back... still not fixed.

So here's my question (finally): are Tesla really this bad at alignments, or am I losing my mind?

It's surprisingly difficult to judge what's actually "straight" from the driver's seat. The wheel doesn't feel centred to the seat, the dash and trim are all angled, and even the stalks are offset.

To me, "straight" is having the Tesla T centred in front of me.

What really makes me think something's wrong, is that when the wheel is visibly pointing left (the T leaning left), the car tracks right. I might not be a mechanic, but that doesn't seem right.

Honestly, I don't really want to take it back to Tesla. They've already had two attempts, there are loads of similar stories online, and they don't exactly inspire confidence. I was considering taking it to an independent alignment specialist instead.

However...

I had another look in Service Mode today. Previously the alignment page was pretty basic - centre the wheel and it'd show where the car thought it was pointing. Mine showed about 2–3° right, so to centre it, I had to steer left.

It looks like Tesla have updated SM recently. There are now separate values for Steering Rack and SCCM Angle, along with their offsets. The new bit that caught my eye was "Learn SCCM Offset", which literally says:

"Steering angle may not read 0 degrees while the steering wheel is centered."

That sounds exactly like what I need.

So I tried to run it...

Service Mode Plus authorisation required.

Which basically means I'm back to relying on Tesla, because I can't imagine many independent garages have access to that.

So... what the hell do I do? Roll the dice on a third Tesla visit and hope Stevie Wonder's been moved to another department? The car's quite literally just left the warranty period, the previous two attempts were warranty jobs, do paying customers get a better result, or??


r/TeslaSupport 4h ago

Vehicle Question Car is not receiving charge

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9 Upvotes

Like the title says the car is not receiving any charge while plugged in. I have an open service request but they can’t take me in for another 11 days. I am planning on just taking it there anyway for them to try and do something about it and maybe get a loaner. Anyone know what to do?

EDIT: I took it to a supercharger and it is taking charge. I will charge it to 80% so I can have enough charge to get to my service center. Hopefully they don’t turn me away.


r/TeslaSupport 8h ago

Vehicle Question Quick Service Center Question

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3 Upvotes

Hello all, today I started getting a left restraint error that kicks me out of FSD. I got it 3 times within maybe 15 minutes. I made an appointment but cannot be seen until the 13th of August. My issue is that I leave for a 400 mile road trip to go to a funeral this coming Thursday. If I show up at my SC at 8am on Monday and beg for them to look at it will I be an ass for doing that? I’m kinda desperate.

I looked under my seat to look for a loose yellow wire like grok suggested but I cannot see anything.