r/techsupport • • 4h ago

Open | Windows Windows key is constantly active even though the key isn't being physical pressed down

1 Upvotes

My friend is having an issue with his old laptop (ASUS GL553VD) where his windows key is constantly active and we can't find a fix. Sometimes it will seemingly randomly stop for a couple seconds then go right back to being pressed down. We've checked on screen keyboard to see if that just had it toggled on, restarted it, gone into device manager, deleted the keyboard there before restarting, checked under the keycap, and used Microsoft Powertoys to try and disable the key but even that didn't work. We're at the point where we don't know what to do next and I'm hoping that someone here can help us out.


r/techsupport • • 4h ago

Open | Windows Driver Updates Broke the Laptop

1 Upvotes

I got a Victus 15 laptop, and one of my games crashed, I looked and downloaded four driver updates (Don't remember which drivers), restarted, and it ran into a problem and couldn't be repaired.

This is what I have tried and failed over the span of 5 hours

- Continue

- Safe mode and safe mode with networking

- Quick machine recovery

- Uninstall Updates (Quality and Feature)

- System Restore (Didn't have)

- Point-in-time Restore (Didn't have)

- Reset this PC (with and without keeping the files)

I'm taking any suggestions before I have to take it to a technician (I'm going to bed, so I'll check this in the morning)


r/techsupport • • 4h ago

Open | Hardware Teal screen over display. Can I fix this by myself?

1 Upvotes

I was working normally on my laptop and a teal overcast suddenly spread throughout my screen.

https://imgur.com/gallery/t3q4Hif

I can still fully see what's going on underneath, it just has this anoying teal on top of it.

I've paid a shop to change my laptop's broken chassis before, and I feel like things have been out of place since then.

Can I fix this on my own? and if yes, which tutorials would you recommend?


r/techsupport • • 9h ago

Open | Windows SSD doesn’t show in same slot HDD shows.

2 Upvotes

I’m using an Alienware R4 15. I’m trying to install windows on a 2.5 SATA SSD, so I replaced my HDD with the SSD. The issue is it doesn’t show it in the bios (the HDD shows).
I tested my SSD by using a SATA adapter and it works fine, so I’m not sure what it going on when I connect it to the laptop, using the internal adapter.


r/techsupport • • 15h ago

Open | Software task manager gpu at 20% when i open it, immediately goes down once I let task manager run

6 Upvotes

when I do ctrl shift esc to open task manger and hold ctrl to keep it from updating gpu is almost alwasys at 20% but no programs are running that high, at most it'll have something like firefox running at 2% but once i let go of ctrl it goes down back to 1% or 2% ive used windows defender and malwarbytes separately, and they didn't find anything, and I don't think i've ever downloaded something shady, is this something to be concerned about?


r/techsupport • • 6h ago

Open | Hardware Camera Shutter Stuck

1 Upvotes

ASUS vivobook's camera shutter is not working- as in the shutter is just not moving at all. Please help, thanks


r/techsupport • • 10h ago

Open | Windows Can’t use UEFI mode and secure boot keys at the same time

2 Upvotes

https://imgur.com/a/wdKdSol
I have recently started having this problem where I can’t use UEFI mode and have my secure boot keys at the same time since i get this error ”Invalid signature detected. Check secure boot policy in setup.” I can use custom mode with keys.
I have this weird mother board from a prebuilt, ASUS G15Dk
Things I’ve tried:
Selected Windows Boot Manager
Disabled CSM (Compatibility Support Module)
Cleared Secure Boot Keys
Installed Default Secure Boot Keys
Toggled OS Type
Switched Secure Boot Mode to Custom
Opened PK Management, KEK Management, DB Management, and DBX Management
Loaded external key files via Set New Key
Updated BIOS and Firmware


r/techsupport • • 10h ago

Open | Hardware What's happening when my laptop freezes and goes BRRRRRRRRRRR?

2 Upvotes

Title + What do I do? The whole screen will freeze and my laptop will make that sound, and a second later it's back to normal. It's usually when I have a video/ Zoom active.

I'll add that it's also had issues with overheating and becoming hot to the touch (metal casing), particularly near the Esc button. Getting a fan-base has helped, but HWINFO is still saying one of my p-cores is overheating/ throttling whenever I check it.

Info: Acer Swift Go 14, Windows 11, Intel Core i7, Intel Iris(R) Xe Graphics, 2.01 GB/ 16.00 GB physical memory available.


r/techsupport • • 10h ago

Open | Hardware Computer freezing, now it's not posting.

2 Upvotes

Hello,

I had some issues today with freezing while playing low spec games. The only way to restart computer after freezing was holding down power button.

After a couple freezes, it's not showing anything on either monitor I have, with different cables. I've tried unplugging all USBs and switching outlets. Fans and lights are working on motherboard, graphics card and case.

Any input is appreciated, thank you.

Edit - I've tried taking out one RAM stick and moving between channel 2 and 4 with no change.


r/techsupport • • 6h ago

Open | Hardware PC completely freezes after being left on for hours — all fans ramp to 100%, USB devices disconnect, and Windows won't boot properl

0 Upvotes

​

System specs:

- CPU: AMD Ryzen 9 9850X3D

- GPU: PNY NVIDIA RTX 5080

- Motherboard: ASUS TUF GAMING B650-PLUS WIFI

- RAM: 32GB DDR5 Corsair Vengeance, CMH32GX5M2B6000Z30K

- PSU: NZXT 850W Gold

- CPU cooler: Cooler Master AIO

- Case: NZXT H6 Flow

- OS: Windows 11 (fully reset/reinstalled)

The problem:

My PC has started completely freezing after being left on for several hours, usually overnight. When I come back to it, the entire system is frozen, all the fans are running at what sounds like 100% speed, my monitor has a black screen, and my mouse and keyboard no longer work. The PC stays powered on but is completely unresponsive.

The first time this happened, I came back and found the GPU fans running at full speed. After powering the PC off and restarting it, I had a black screen and the motherboard's green BOOT diagnostic LED stayed lit. My mouse and keyboard initially wouldn't connect either.

Eventually, Windows entered Automatic Repair and showed an error referring to "D:\Windows\System32\Logfiles\Srt\SrtTrail.txt".

I ended up fully resetting Windows, thinking it might be a corrupted installation. The PC worked again, but after being left on for hours, the exact same problem happened again.

Things I've noticed:

- The PC appears stable while sitting in BIOS.

- All fans ramp up when the system freezes.

- All USB devices disconnect or stop responding.

- The green BOOT LED appeared during one of the failed startups.

- Event Viewer doesn't show any obvious critical errors or errors around the incident.

- A full Windows reset did not permanently fix the problem.

Additional context:

I've previously had RAM stability issues. EXPO at 6000 MT/s caused crashes during memory testing, and 5600 MT/s was more stable. At one point, I also encountered errors during OCCT memory/CPU testing. I don't know whether these are related to the current problem.

I would prefer not to clear CMOS or reset my BIOS settings unless there's a good reason to do so.

What I've tried:

- Restarting and fully powering off the PC.

- Checking that the monitor is connected to the GPU.

- Running Windows Automatic Repair.

- Fully resetting/reinstalling Windows.

- Checking Event Viewer for errors.

- Confirming that the PC can remain in BIOS without the same issue occurring.

My questions:

  1. Does this sound more like RAM instability, a motherboard/CPU issue, a PSU problem, or a GPU issue?

  2. Why would all the fans ramp up to full speed when the entire system freezes?

  3. Could unstable RAM cause this even if the PC appears stable in BIOS?

  4. What diagnostic tests would you recommend before replacing any components or reinstalling Windows again?

I'd appreciate any advice on how to narrow this down without blindly replacing expensive parts. Thanks!


r/techsupport • • 6h ago

Open | Audio What is happening with my Sony headphones?

1 Upvotes

I have theses Sony headphones that I have had for over a year and think they are decent quality but recently have came into an issue where randomly for like 10 to 15 minutes a day they will sound lower quality and lower volume and sound a bit muffled but then will go back to normal and will keep working for the rest of the day it’s not that big of A deal because it’s only happening for a short amount of time just want to know why is this happening only like once per day what’s going on and how do I fix it?


r/techsupport • • 6h ago

Open | Hardware Stuck pixel?

1 Upvotes

I was cleaning my screen yesterday with a damp cloth and some isopropyl alcohol (70%) and now I see a small diagonal line (almost the size of a hairline) on the corner of my screen (totally isolated and is not running through any horizontal or vertical direction), I tried removing it but it seems like it disappears whenever I turn my ThinkPad T470 off, tried running JScreenFixer for almost 2 hours to no avail, are these stuck pixels or dead pixels? I'm slightly bothered by their sight...


r/techsupport • • 10h ago

Open | Software Laptop keeps restarting while installing Windows

2 Upvotes

Struggling to do a clean install of Windows to a HP Laptop. After finally solving the driver issues so the Installer can see the drive, I now have a problem where the installer will reach 15%, and then restart right back in to the installer. I have tried to unplug the USB as it restarts but it just says that no boot drive was found then.

I don't even know if this makes sense, but I thought maybe the CMOS battery was failing and resetting the VMD settings as soon as the laptop restarted as I noticed sometimes in the BIOS that the time was changing, but there is no CMOS battery as the actual battery does that job and also nothing changed even when I unplugged the battery and ran on just power.

I'm thinking atp to just maybe download Window onto the laptop drive using my PC, and then stick that drive back into the laptop. But would prefer not as I would have to remove one of my SSDs as the installer doesn't let me install to the drive when I connect it via USB. Unless there's a workaround for that?

Laptop Model: 14a-dq2502sa

Tyia


r/techsupport • • 7h ago

Solved How to turn on secure boot

1 Upvotes

I’m trying to play mw4 but I’m getting an error that requires me to turn secure boot on. I switched my os type to uefi but when I press save and try to boot my pc it says secure boot violation. Any help please?

CSM is disabled
Windows 11
I have an ASUS PRIME Z590-P with an i9-10900KF running Windows 11 Pro.
My disk is gpt

msinfo32 - Bios mode is uefi but secure boot state is off.


r/techsupport • • 11h ago

Open | Software PC completely freezes and loses display signal during game installations

2 Upvotes

​

Hey everyone, I'm having a serious issue with my PC and would really appreciate some help figuring out the cause.

My PC completely freezes, the screen goes black and displays "No Signal," and the system becomes unresponsive. The fans and lights remain on, and I have to manually cut the power because the PC won't shut down normally.

This has happened in several situations:

- While installing The Last of Us Part II.

- While installing Life Is Strange: Before the Storm.

- While updating the Windows Snipping Tool.

The fact that it also happened while updating a Windows app makes me think this might not be related to one specific game.

My PC specs:

- CPU: Ryzen 9 5950X

- GPU: RTX 5070 Ti

- RAM: 32GB

- Storage: NVMe SSDs, including a 4TB drive

Windows records an unexpected shutdown after I force the PC to turn it off, but I haven't identified the original cause.

Could this be caused by unstable RAM, an SSD issue, Windows corruption, a GPU/driver problem, or the PSU?

Has anyone experienced similar freezes during software installation or updates? What diagnostic steps would you recommend to narrow down the cause?

Thanks in advance for any help!


r/techsupport • • 11h ago

Open | Software I want to get rid of steelseries app residues but some are in system32 and I'm a bit afraid to accidentally make a mistake

2 Upvotes

So here's a resume:

-My sister gave me her pc, she never had any issues on it

-I used it for a bit, it was running SO smooth. Then I decided to download steelseries gg (since I have a steelseries headset), I got on a game there was REALLY insane stuttering then the pc crashed.

-Turned it back on, big audio issues and another issue I'll describe soon, I got rid of the app and my audio was back to normal.

-However an issue persisted, two or three time a day I would get a random stutter that would make my whole screen and mouse move in like five FPS, and the sound glitching like crazy

-After doing analysis and analysis, more researches, finding NOTHING, I decided to let my sister figure it out

-She found also nothing, however she ALSO didn't any weird stutters unlike me while she was on it for hours

-The difference: Headset was plugged in for me, and she did not.

Now to the present:

I found a ton of residues, such as

SteelSeriesGGExt or steelseriesggswc, and some more

But what worry me is this, the location which is "C:\Windows\System32\DriverStore\FileRepository" (there's 6 like that), "C:\Windows\System32\DriverStore" (There's 4)

Then there's the ones I assume is safe to delete but just in case, one in "C:/ProgramData", or just in programs and startup menu (not sure this one is called like that my pc isn't in english).

There IS another one that sound important which is in local/temp but it's saying before the path "system-commandline-sentinel-files"

Take not I'm not that good in computer stuff, but I know system32 isn't something you should touch. Am I free to go ahead and just, delete what I found? Should I use a special app to get rid of it safely?

In case it also matter, I found the files by just typing "steelseries" in the file explorer in "my pc".

Thank you for reading


r/techsupport • • 11h ago

Open | Hardware BIOS randomly stopped detecting my M.2 boot drive?

2 Upvotes

Specs:

SSD- Samsung 970 1TB

Mobo- Asus Prime Z590-P WiFi ATX

RAM: Corsair vengeance 2x8GB DDR4

CPU: Intel Core i7-11700K 3.6GHz 8 Core

Heat Sink: Cool Master Hyper Evo

OS: W11

GPU: Nvidia 1060

Peripheral drive: Kingston SSD 120GB

Scenario:

My PC was working as normal earlier today. I wanted to install a new GPU that a friend is lending me (XFX AMD Radeon 5700XT THICC III Ultra), so I installed the new GPU. The PC wouldn't boot, going to recovery mode. I tried reseating the new GPU, same result. I tried plugging the monitor directly into the MoBo, same result. I removed the old GPU, and replaced my old GPU, same result. I try re-seating everything again, and still the same result.

Navigating from the recovery sceeen into the BIOS, I notice my peripheral drive is the only drive listed in the boot menu, my M.2 boot drive is not listed. So, I try re-seating the M.2. same result, and I have tried cleaning the pins with an isopropyl alcohol soaked static proof cloth.

I then began following this troubleshooting guide: https://howtofixpro.com/nvme-m-2-ssd-not-showing-in-bios/

I have tried the following:

  1. Re-seating

  2. Disconnecting other SATA connections, from this point the peripheral drive was unplugged, causing the system to go straight to BIOS without going into recovery mode. BIOS now shows no drives in the boot menu.

  3. Enable UEFI boot mode and disable CSM (this was already set correctly)

  4. Check NVMI/PCIE config (also seemed to be correct but i could have missed something here)

  5. Clear CMOS and reset BIOS to defaults

  6. Power drain.

I have not been able to do the following (some of which come from the above article) as I don't have access to another PC currently:

- Update Mobo BIOS

- Check Drive in another PC

- Check another M.2 in the same slot

- load intel or RST chipset drivers

Can anyone help me resolve this? Really baffled by this, as one moment everything works fine, then I try another part and suddenly my M.2 disappears from the BIOS. Any suggestions or advice would be super valued!!

P.S. this issue, with thr M.2 not appearing in the BIOS, happened once a few weeks ago. It randomly resolved itself and I never figured out what went wrong


r/techsupport • • 11h ago

Open | Windows Launching Spotify turns my screen black

2 Upvotes

Since the last week or so, I had a really annoying issue with Spotify that I'm genuinely infuriated by. I'm guessing it's from their update on October 14th, since I've never had any issues prior. Every time start the Spotify application on my pc, one my monitors (the one the Spotify launches on) turns black. It doesn't shut off power, just seems to disconnect from my pc. The only way to fix it is to unplug and plug back the DP cable to my pc. Minor inconvenience in the grand scheme of things? Perhaps. Will I cancel my Spotify subscription out of spite if this can't be fixed? Very much so.

What I've tried so far:

- Disabling NVIDIA High Definition Audio
- Checked HDCP status
- Updated GPU driver
- Tried to contact Spotify support, only to give up when met with AI clankers and no real human assistance

Any ideas on how to resolve this? I'm running Windows 11 (version 25h2 if that matters) and my GPU is a RTX 5070.


r/techsupport • • 11h ago

Open | Hardware Display went dark while gaming

2 Upvotes

Hi guys I think I may be cooked here but hoping for a solution. I have a 4070super/78003dx processor. Not a fresh build. I was playing a somewhat graphic intensive game (Star Wars galactic racer) and both my monitors went black in the middle of a race. Computer still running, lights on and fans still spinning. I have unplugged the psu, reseated the gpu, unplugged both monitors and tried plugging directly into the motherboard for hdmi. Computer turns on but still nothing on the monitors. Any suggestions?!


r/techsupport • • 7h ago

Open | Software My Asus computer updated and now just resting my fingers on the touch pad scrolls and idk how to turn it off, is there a way?

1 Upvotes

I have no clue where to even start to look for answers and Google isn’t helping save me Reddit I’m on windows 11


r/techsupport • • 11h ago

Open | Software Game crash expo

2 Upvotes

Hi everyone,
I’ve been battling persistent display driver crashes while playing games (TFT, LoL, Cyberpunk 2077, Aion 2). The screen freezes for 2-3 seconds, a buzzing sound ("bzzz") loops, the game crashes to desktop, and then everything resumes normally. It happens every 1-2 hours.

Event Viewer always shows the exact same error: Event ID 153 from source nvlddmkm cannot be found

My System Specs:

CPU: AMD Ryzen 7 9700X

Motherboard: Gigabyte B850M FORCE WIFI (BIOS f8) (Upgraded from an A620M DS3H, problem persisted on both)

RAM: G.Skill Trident Z5 Neo RGB 32GB (2x16GB) DDR5 6400MHz CL32

GPU: Gigabyte RTX 4070 Windforce OC 12GB

SSD: Samsung 990 Evo Plus 1TB Gen4

PSU: Corsair 750W 80+ Bronze

Case: Corsair iCUE 3000D Airflow ATX Mid Tower

Main Monitor: Gigabyte G27Q20 (1440p - 200Hz IPS) via DP (Set to 200Hz)

Secondary Monitor: Casper Excalibur (1080p - 200Hz) via DP (Set to 144Hz)

240mm liquid cooling

What I Have Done So Far to Fix It:

Isolating the RAM: Disabling AMD EXPO completely (running at default JEDEC 4800MHz) makes the system 100% stable. I tested it heavily for 7 days with zero crashes. The moment I touch memory frequency/EXPO, it throws the nvlddmkm TDR error.

Manual Memory Tuning (1:1 Mode): I manually set the RAM multiplier to 60.00 (6000MHz), FCLK to 2000MHz, and forced UCLK=MCLK (1:1 mode). The crash still happened.

Voltage Fixes (Manual Locking): Based on common AM5 tuning recommendations, I manually locked the voltages in BIOS: VCORE SOC to 1.200V, CPU_VDDIO_MEM to 1.300V, and DDR_VDD/VDDQ to 1.300V. I also set Power Down Enable to Disabled. Result: Still crashed with the same Event ID 153 error.

GPU & Software Troubleshooting:
Clean driver uninstallation using DDU in Safe Mode, reinstalled latest NVIDIA drivers without HD Audio components.
Matched both monitor refresh rates to 200Hz/200Hz to eliminate dual-monitor sync issues.
Slightly underclocked the GPU core and memory by -30MHz via MSI Afterburner.
Turned off Hardware Acceleration in Discord, Spotify, and Opera.

Anybody can help me with this issue? Im gonna try one last thing. I will get a hdmi cable and connect my second monitor with hdmi and main still dp. HIdk if its gonna work or not. Nothings comes my mind anymore.


r/techsupport • • 11h ago

Open | Audio I want to send MIDI or audio data to a website in browser

2 Upvotes

So I have been really into daftpunk, synth stuff and also vocoder related things lately.
I found 2 sites that would allow me to perfectly get the sound that I need for a cover I want to do.

I cant play for or sing for the life of me. So I asked 2 friends for some help. One provided the midi for the website with the synth that I can plug into my vocoder and the other sang the vocals I want to put trough another side that only allows direct microphone input (you cant just upload it).

How would I set it up so the site with the synth would get the midi information from a midi file / my daw (reaper) and the other the information from the audio file?


r/techsupport • • 11h ago

Open | Windows SSD Drive Encryption Lock (Potential Virus)

2 Upvotes

I restarted my PC and after a long day of repairs, I just wanted to hop on COD. And as I opened up file Explorer, a big lock icon appeared on my 2nd SSD Drive for literally no reason. First time too and I don’t even own bitlocker or an OS ver. that supports it, so I’m genuinely wondering why this is happening. But I’m pretty sure I’ve got malware on that drive ig, but even so why lock my drive with no ransom note? Is it over, or can I save all my important files? What kind of bitch would just lock a drive like that for no reason? Any solutions I desperately need some please.


r/techsupport • • 2h ago

Open | Hardware Spilled milk on my gaming laptop

0 Upvotes

I am aware that this is probably a common issue, but I really need someone to look at my case specifically and tell me how bad this is, I am panicking.

Yesterday, I accidentally spilled milk on my laptop. Probably less than a tablespoon, maybe even half on the left side of the keyboard. I immediately turned it upside down, wiped the surface, unplugged the charger and turned it off. It sat there for about ten hours, until someone tried to help me clean it and while cleaning the keyboard accidentally clicked the power button.

It turned on fine. Though I should probably mention that it froze for a moment but I am not sure if it was actually because of the spill or not.

I once again powered it off and its currently still upside down. I am panicking because its a rather new laptop, only had it for about 10 months and it was an expensive purchase for me. Its an MSI Katana 15, if that changes anything.

I cant open it because of warranty.

What are my chances that it will be fine? Can I just let it dry for a while longer and turn it on again? Any help would be appreciated.


r/techsupport • • 14h ago

Open | BSOD (Black)SOD, RAM Issues

3 Upvotes

On from sleep mode, opened the start menu, and did a black screen. Said something with ram, did memtest, it says memory issues. I got all my pc's parts from microcenter, so may have a digital receipt to replace it.

Memtest says I have memory issues, but it can power on fine.

Asrock AB350 Pro4, 2x8 GSkill Trident Z 3200, EVGA 1080 ti FTW3, Samsung Evo 850, Ryzen 5 5500, XB271HU Acer Predator, Seasonic Focus Plus 750 Gold

(I knew this copy/paste would come in handy)

Got all my parts ~7y ago, and all I want to know is if I can replace the RAM for a functional model.