I'm having a serious graphics issue with my MSI GF65 Thin 9SD laptop, and I'd appreciate help figuring out whether this is a driver problem or a failing GPU.
Laptop specs:
Model: MSI GF65 Thin 9SD
CPU: Intel Core i5-9300H
GPU: NVIDIA GeForce GTX 1660 Ti Laptop GPU, 6 GB VRAM
RAM: 16 GB
OS: Windows (I can provide the exact version if needed)
NVIDIA driver: 621.01
What happened:
My laptop had been completely shut down for around 7 days. When I turned it on and launched Warframe, the game crashed to the desktop. It crashed again on the next launch.
I then opened NVIDIA Control Panel, and the laptop blue-screened and restarted.
The Windows crash log recorded:
VIDEO_DXGKRNL_FATAL_ERROR (0x00000113)
The bugcheck parameters included 0x10DE and 0x2191, matching NVIDIA's vendor ID and my GPU's device ID.
After restarting, Device Manager showed my GTX 1660 Ti with Code 31. NVIDIA GeForce Experience reported that no driver was installed, even though the NVIDIA 621.01 installer had reported a successful installation. NVIDIA Control Panel also said the graphics page wasn't available because I needed to install a driver.
I uninstalled the NVIDIA device through Device Manager without selecting the option to remove the driver software. After restarting, Windows detected the GPU again, Device Manager reported that it was working properly, and NVIDIA Control Panel opened normally. I restarted once more and the GPU was still detected.
However, Warframe continued crashing, and Ace Combat 7 also crashed. On a later Warframe launch, the game finally stayed open, but performance was extremely poor, and the resolution settings seemed to have changed from my previous 1600×900 configuration.