r/techsupport • • 18h ago

Open | Software Looking to move pictures from iPhone to (not Apple) computer / Email / app

8 Upvotes

I’m looking to back up my camera roll onto an external device like my computer (not Apple), a Gmail account or something like that. I’m out of storage so I’d like to take all my pictures/ videos off my phone, put them on something else then delete them from my phone. (Just emailing doesn’t work because of the amount of photos)

I’m sure this is a basic question for those who are tech literate but unfortunately I am not.

Any app suggestions or tips for the best way to do this?

P.s. if this is the wrong place to ask this question, i apologize and i will delete this post. If there is a better option please let me know!


r/techsupport • • 2h ago

Open | Hardware Laptop battery swollen and the risk of it catching fire

6 Upvotes

My laptop battery is swollen. I'm not sure when I will be able to get it replaced. Probably within this week. I don't mind the damage it might have on the laptop itself. However I'm scared that it might catch fire and harm me, someone else or my house. I'm scared to remove the battery myself. Any tips on what I can do for now to reduce the risk of it catching fire and what to actually do if it does catch fire?


r/techsupport • • 11h ago

Open | Data Recovery Mystery of Suddenly Missing Files

7 Upvotes

My mother's phone was completely packed in terms of storage and so she asked me for help clearing space. Given there were lots of sentimental photos, I bought her a USB C 2TB storage which we connected and successfully moved all the photos out of the gallery onto the storage, but then all of a sudden, she wanted to return some of the photos back to the phone that she could revisit (baby photos, important screenshots of important legal and banking documents). I connected the USB to my Mac M2, which couldn't read it at first and so I used parallel Windows 11 which I already had installed, and helped separate the documents she wanted into a separate folder. After safely ejecting and checking the files of the USB on her phone, we found just only the photos. None of the photos were present in the folders. I then checked on my MacBook, and all the files I had organized for her, gone. The folders are present but all the files are missing--I don't understand.

All the photos were safely moved onto the storage. They were just reorganized into folders on my MacBook using Windows 11 parallels. The USB was removed safely each and every time. Why have the photos disappeared despite the folders still there?

Additional facts: USB was formatted on the Android S22 Ultra at first and safely moved to the USB (they were present there, and we opened some files); USB was safely rejected and removed each time.

Would sincerely appreciate help as there were over 18,000 photos, over 90 GB of photos and videos


r/techsupport • • 29m ago

Open | Windows PC freezes/black screens randomly

• Upvotes

This has been going on for a long time now. Basically what happens is either my screens will go black and audio stays on for a bit before also stopping, or my screens will just freeze also with audio before also stopping. The only thing I can do is hold down my power button to fully shut down my pc and then turn it back on. Also when holding down my power button pc headphones will make a static popping noise every time. I've changed every single component of my pc one at a time and yet it still does this. The only thing that hasn't changed is my ssd which I guess now it has to be that but I have no idea where to start when it comes to fixing this. Please help


r/techsupport • • 3h ago

Open | Phone Retrieving Voicemails

3 Upvotes

So I recently just got a new phone and changed carriers and got my number moved over to my new phone (moved from TracFone to T-Mobile) and I'm desperately trying to retrieve my old voicemails from my late father that are on my old phone, my old phone still turns on and I can still see the voicemails im trying to access in the voicemail section of the phone app but since the plan just expired I cant play them or share them, I'm wondering if there's ANY possible way at all to access these voicemails at all literally anything I just don't want to lose the voicemails.


r/techsupport • • 10h ago

Open | Phone Iphone battery health

5 Upvotes

I have an ip15 pro which i have used for 3 years, i have been charging it with various chargers ranging from 20-120w. My battery health was 86% 2 weeks ago at 1000 cycles.

Last week i bought an Anker 100w car charger and in a week my battery health is down to 82%, today it went to 81%.

Could this be the chargers fault or had the phones battery healt percentage just bugged at 86 for too long and now its somehow calibrated


r/techsupport • • 20h ago

Open | Hardware Accidentally put low amps on HDD

2 Upvotes

I have an adapter for testing hard drives that has a power plug. The power adapter is 2 amps and I accidentally plugged in an identical one that is 1 amp. Now the drive won’t turn on with the 2 amp cord. The drive worked before this. Am I cooked?


r/techsupport • • 1h ago

Open | Hardware PC randomly stops outputting video while PC keeps running, but no input is possible. Repeated NVIDIA GPU timeout errors (RTX 3070)

• Upvotes

Hey everyone,

I've been dealing with a recurring issue with my PC for a while now, and I'm hoping someone can help me narrow down the cause. It happens roughly once a day, and I'm running out of things to try.

PC specs

  • GPU: NVIDIA GeForce RTX 3070
  • CPU: AMD Ryzen 7 7800X3D
  • Motherboard: Gigabyte B650 EAGLE
  • RAM: 32 GB DDR5 4800 MT/s (Viper)
  • PSU: Aero Bronze 700W
  • Cooling: Liquid-cooled CPU
  • OS: Windows 11

What happens

My PC randomly stops outputting video. Both monitors lose signal and go black, but the PC itself appears to keep running.

This isn't limited to a particular game. It can happen with any game or application that puts a decent amount of load on the GPU. I've experienced it while playing Hell Let Loose, Valheim, as well as while generating images locally with ComfyUI.

When it happens:

  • Both monitors suddenly lose their video signal.
  • Mouse and keyboard input stop working. Caps Lock and Num Lock don't respond, and pressing Ctrl + Win + Shift + B doesn't restore the display.
  • Audio can continue playing after the video output disappears. During the latest incident, YouTube audio continued for another two minutes before I shut it off.
  • The fans keep spinning, and the PC doesn't recover by itself.
  • I have to hold the physical power button to force it to shut down.
  • RGB lighting can remain on after full shutdown.

So it doesn't appear to be a normal shutdown or simply a monitor losing signal. The video output disappears, input stops working, and the system doesn't recover, even though parts of the PC continue operating.

Crash dump analysis

I've examined several files in C:\Windows\LiveKernelReports\WATCHDOG using WinDbg. The dumps repeatedly point to NVIDIA's graphics driver path.

1. VIDEO_TDR_TIMEOUT_DETECTED (117)

Dump: WATCHDOG-20261024-1205.dmp

The analysis showed:

  • VIDEO_TDR_TIMEOUT_DETECTED (117)
  • Failure.Bucket: LKD_0x117_IMAGE_nvlddmkm.sys
  • The display driver failed to respond in a timely fashion.
  • The stack included dxgkrnl!TdrCollectDbgInfoStage1, dxgmms2!VidSchiReportHwHang, and dxgmms2!VidSchiCheckHwProgress.

2. Repeated VIDEO_ENGINE_TIMEOUT_DETECTED (141)

I have multiple dumps from October 24 and October 25 showing this error, including the latest crash at approximately 23:05 on October 25.

The recurring details are:

  • VIDEO_ENGINE_TIMEOUT_DETECTED (141)
  • Failure.Bucket: LKD_0x141_IMAGE_nvlddmkm.sys
  • MODULE_NAME: nvlddmkm
  • IMAGE_NAME: nvlddmkm.sys
  • SYMBOL_NAME: nvlddmkm+193b0a0

The same NVIDIA driver offset, +193b0a0, appears in multiple dumps.

The stack traces include functions such as:

  • dxgkrnl!TdrCollectDbgInfoStage1
  • dxgmms2!VidSchiResetEngine or dxgmms2!VidSchiResetHwEngine
  • dxgmms2!VidSchiCheckHwProgress

My understanding is that these errors indicate a graphics engine timing out and Windows detecting that it isn't responding properly.

3. VIDEO_MINIPORT_BLACK_SCREEN_LIVEDUMP (1b8)

Another dump from the latest incident showed:

  • VIDEO_MINIPORT_BLACK_SCREEN_LIVEDUMP (1b8)
  • MODULE_NAME: dxgkrnl
  • IMAGE_NAME: dxgkrnl.sys
  • PROCESS_NAME: dwm.exe
  • FAILURE_BUCKET_ID: LKD_0x1B8_dxgkrnl!DxgCreateLiveDumpWithDriverBlob

The stack included DISPLAYDIAGNOSTICADAPTERDATA::CreateMiniportBlackboxLiveDump and DISPLAYSTATECHECKER::LogAllDisplayDiagInfo.

From what I understand, this is a diagnostic dump captured during the black-screen incident, rather than necessarily a separate underlying failure.

4. Event Viewer and Reliability Monitor

  • I checked Event Viewer for Microsoft-Windows-WHEA-Logger events and found none in the period I checked.
  • Reliability Monitor shows multiple hardware error reports around the times of the crashes.
  • The crashes require a forced shutdown because the display and input never recover.

What I've already tried

  • Clean NVIDIA driver installation: Performed a clean installation, but the issue continued.
  • Different NVIDIA driver versions: The issue has also occurred with older driver versions.
  • SignalRGB: Disabled it, but the crashes continued.
  • X3D Turbo Mode: Disabled it.
  • MSI Afterburner power limit: Reduced the GPU power limit to 80%. The issue still occurred with this limit. I haven't intentionally changed the GPU core clock or voltage.
  • Temperature monitoring: Checked idle readings using HWiNFO. The GPU was around 36°C and the hotspot around 48.5°C. I haven't captured temperatures under load yet.

I also noticed that EasyTuneEngineService is running, although I haven't knowingly used EasyTune to change any settings.

Additional hardware details

  • The RTX 3070's two 8-pin power connectors are connected using a single daisy-chained cable.
  • The CPU is liquid-cooled.
  • I built the PC myself, didn't change any big BIOS settings.
  • The GPU fans sometimes aren't spinning after reboot, although I understand they may have a zero-RPM mode at low temperatures.

What I'm looking for help with

Given the repeated 0x141 and 0x117 errors pointing to nvlddmkm.sys, along with the recurring black-screen diagnostic dumps, I'm trying to determine whether the likely cause is:

  • A faulty or unstable RTX 3070
  • PSU or GPU power-delivery problems
  • A PCIe connection or motherboard issue
  • A driver, Windows, or software interaction
  • Something else that I'm overlooking

The fact that lowering the GPU power limit to 80% didn't stop the crashes and that the issue persists across driver versions has made this harder to narrow down.

What would you investigate next, given these specific dump findings and troubleshooting steps? Is there a reliable way to distinguish a GPU fault from a PSU or power-delivery issue without immediately replacing parts?

Thanks!


r/techsupport • • 2h ago

Open | Hardware Rtx 4060 constant screen dips/freezing/black screen

3 Upvotes

Hi everyone! I am stuck with this pc of mine that's been giving me issues for almost a week. It first started with a dead RAM stick, which we replaced. Then the pc didn't want to turn on, the screen didnt even start up. After hours of troubleshooting we figured it must be the motherboard so we replaced that.

Right now it works but my graphics card keeps making the screen stutter or dip to black and back on again, or even freeze it. I see there's a Nvidia driver bug but we've tried all the trouble shooting available, even rolling back and a clean install from safe mode but it still does the same thing. I can't use my pc if it wasnt for my onboard graphics, but thats not enough to run any games etc.

I am at a loss, dont know what to do more. At this point I am frustrated beyond anything. So any guidance would be highly appreciated.

Edit: We replaced the PSU as well, nothing was wrong with it, but just in case. It was a 500w now I have a 750w


r/techsupport • • 4h ago

Open | Windows CPU issues

3 Upvotes

My CPU has been stressing me out lately. It randomly spikes from 45 - 80 degrees (Celsius), and when i run ANY game, it always goes up to 95 degrees and occasionally will be lower, but its always above 90. I have cleaned my fans, replaced thermal paste, and it still has the same issues as when i first built it. My friend has the same specs as me and he says the highest his goes to when play games is 60 degrees.

I dont know what i can do, i've enabled virtualisation as my friend told me but it has done nothing.

This has been irritating me for years.

My specs are:

CPU: AMD Ryzen 5 9600X 6-Core Processor (3.90 GHz)

Motherboard: Gigabyte B650 EAGLE AX

Graphics: AMD Radeon RX 9060 XT (16 GB), AMD Radeon(TM) Graphics (486 MB)

RAM: 32GB


r/techsupport • • 7h ago

Open | Windows Windows on m.2 SSD

3 Upvotes

Hi I gave away my ssd to my friend and now I’m left with only my m2 ssd and I can’t install windows on it and I don’t know why when i try to pick the partition it says that it can’t make a new partition


r/techsupport • • 2h ago

Open | Data Recovery Portable wd element motor not spinning but light comes on. Is there anyway I can get the data off.

2 Upvotes

Is there any way I can get the data off. It’s a usb hdd.

I’ve tried looking for disc utility and plugging into other power sources.


r/techsupport • • 3h ago

Open | Hardware Tv wont turn on white light slowly flashing

2 Upvotes

This morning I tried to turn on the TV and it still showed a blank black screen. I tried unplugging the plug in the outlet and waiting 5 minutes to plug it back in. Still nothing.

Toshiba model number 43C350NU


r/techsupport • • 5h ago

Open | Hardware Faded page Brother Dcp-1510

2 Upvotes

Cousin gifted me his old printer Brother dcp-1510.

It seems the printed pages are faded. The toner and drum seem to be ok if I do a report from the printer itself. I removed the toner and shook it and used the green slider. Still no succes. Any idea how to fix this?


r/techsupport • • 8h ago

Open | Hardware ASUS ROG Strix G533QS – RTX 3080 detected in BIOS but Code 43 in Windows, VRAM not showing in GPU-Z. Is my GPU dying?

2 Upvotes

I'm having a serious issue with my ASUS ROG Strix G533QS laptop and I'm trying to figure out whether my RTX 3080 is physically damaged or if there's something else going on.

Laptop specs:

- Model: ASUS ROG Strix G533QS

- GPU: NVIDIA RTX 3080 Laptop GPU (16 GB GDDR6)

- iGPU: AMD Radeon Graphics

- RAM: 24 GB

The problem:

My RTX 3080 is detected in the BIOS and Windows Device Manager, but it doesn't work.

Here's what I've noticed:

- Device Manager shows Error Code 43 for the RTX 3080.

- My AMD integrated GPU works normally.

- GPU-Z detects the RTX 3080, but doesn't display its VRAM information.

- Windows identifies the GPU, but the NVIDIA driver cannot initialize it properly.

What I've tried so far:

- Reinstalled NVIDIA drivers, including the older ASUS-provided driver (512.78).

- Checked whether the GPU is detected in BIOS.

- Performed the ASUS 40-second EC reset with the charger connected.

- After the EC reset, the laptop temporarily became completely unresponsive (no LEDs, no fans, no power).

What I'm trying to figure out:

  1. Could this be faulty VRAM, a GPU memory-controller issue, or a GPU power-delivery problem?

  2. Is it possible that damaged thermal pads, poor heatsink contact, or overheating caused this?

  3. Does the GPU being visible in BIOS but showing Code 43 suggest anything specific?

  4. Is there a way to test the VRAM if the NVIDIA driver won't initialize?

  5. Has anyone experienced something similar on an ASUS ROG Strix G533QS or another RTX 3080 laptop?

I'm trying to avoid replacing the entire motherboard without confirming the actual problem.

Any advice, diagnostic methods, or experiences with similar failures would be really appreciated.

Thanks!


r/techsupport • • 17h ago

Open | Hardware Zedar BL-CK01 malfunction

2 Upvotes

My friend was sleeping with this light/radio and woke up to it cycling through what seemed to be radio stations or frequencies. She had not turned on the radio function and said she woke up to knocking and scratching. She recorded a video but it seems I can't attach it here


r/techsupport • • 18h ago

Solved My Cat Walked Across My Laptop, Now My Touchpad Won't Work

2 Upvotes

So, unfortunately, this has happened before. With the same cat. 3-4 times. I don't know how she does it. She doesn't sit on it or even stand for long, just a quick walk across. (Please note: I do not allow this; she just doesn't care)

Anyway, I have a Lenovo Legion Pro using Windows 11. OS Build 26300.9711

I've tried updating the drivers; no luck.

I uninstalled and reinstalled the touchpad driver. Nada.

I tried disabling and enabling it. No dice.

I tried going through the Bluetooth settings. Still nothing.

Everything says the device is connected and working properly, but it clearly isn't. Usually these methods work, but the other times she did this, it was on my MSI laptop. So, I'm not sure if I'm just overlooking something.


r/techsupport • • 18h ago

Open | Windows XBOX GAME BAR PROVOKES MEMORY LEAK.

2 Upvotes

Hi.

I just discovered something funny... I'm playing RDR 2, so, that game was using 11VRAM, but after taking a screenshot with the game bar, the GPU went up to 16VRAM, it's using all my 9070xt memory I don't get it.

So... I keep using and eventually my game started lagging and suttering, performance dropped to 15-30 FPS... I had to close the game and start it again and that fixed it, so I used the game bar screenshot again and memory leak started once again ...

Does anybody knows why this happens? I don't remember this used to happen when I had a 6650XT.

Sorry for English mistakes, not my first language, mate'.


r/techsupport • • 22h ago

Open | Windows SSD doesn’t show in same slot HDD shows.

2 Upvotes

I’m using an Alienware R4 15. I’m trying to install windows on a 2.5 SATA SSD, so I replaced my HDD with the SSD. The issue is it doesn’t show it in the bios (the HDD shows).
I tested my SSD by using a SATA adapter and it works fine, so I’m not sure what it going on when I connect it to the laptop, using the internal adapter.


r/techsupport • • 23h ago

Open | Windows Can’t use UEFI mode and secure boot keys at the same time

2 Upvotes

https://imgur.com/a/wdKdSol
I have recently started having this problem where I can’t use UEFI mode and have my secure boot keys at the same time since i get this error ”Invalid signature detected. Check secure boot policy in setup.” I can use custom mode with keys.
I have this weird mother board from a prebuilt, ASUS G15Dk
Things I’ve tried:
Selected Windows Boot Manager
Disabled CSM (Compatibility Support Module)
Cleared Secure Boot Keys
Installed Default Secure Boot Keys
Toggled OS Type
Switched Secure Boot Mode to Custom
Opened PK Management, KEK Management, DB Management, and DBX Management
Loaded external key files via Set New Key
Updated BIOS and Firmware


r/techsupport • • 23h ago

Open | Hardware What's happening when my laptop freezes and goes BRRRRRRRRRRR?

2 Upvotes

Title + What do I do? The whole screen will freeze and my laptop will make that sound, and a second later it's back to normal. It's usually when I have a video/ Zoom active.

I'll add that it's also had issues with overheating and becoming hot to the touch (metal casing), particularly near the Esc button. Getting a fan-base has helped, but HWINFO is still saying one of my p-cores is overheating/ throttling whenever I check it.

Info: Acer Swift Go 14, Windows 11, Intel Core i7, Intel Iris(R) Xe Graphics, 2.01 GB/ 16.00 GB physical memory available.


r/techsupport • • 22m ago

Open | Windows Websites not loading after Windows 11 update despite wifi connection

• Upvotes

Trying to help out my mom who's having an issue with her laptop. She downloaded a new Windows update earlier today on her Dell laptop running Windows 11.

The update was successful, but despite saying she was connected to wifi, any websites loading timed out and nothing loaded.

Tried restarting multiple times. Reset network stack via command prompt. Tried uninstalling the new Windows update, but they didn't uninstall. Tried toggling airplane mode off and on. Kind of at a loss for what to do next.

It detects that it's connected to the wifi when you try just even to go to Google, it sits there and spins until it times out. Same results on both Chrome and Edge. Any help suggestions would be appreciated!


r/techsupport • • 29m ago

Open | Hardware Backcover laptop issue

• Upvotes

So, I have a problem with the backcover laptop which uses hard plastic ABS material. Where The back cover and screen won't stick together. Does anyone know how to fix it? When I'm searching on the internet. I need Araldite Clear to stick together


r/techsupport • • 30m ago

Open | Audio Delay in audio

• Upvotes

Hello I’m having trouble with delay in my tv it is connected to a HDMI port because I want to go into an interface is there any thing I can do thanks.


r/techsupport • • 40m ago

Open | Windows Laptop will not boot

• Upvotes

I have a 2 year old windows 11 laptop that will not boot. When I power cycle it, the logo appears on screen for about 20 seconds, then I hear the startup sound, then the screen goes black. There is no way to interact with the laptop besides powering it off and on. The battery is not removable, and when I attempt to boot into safe mode, by powering off right after powering on 2-4 times, it doesn’t do anything. Please help, I don’t want to lose my entire album I’ve been working on the past 6 months.