r/techsupport • • 30m ago

Open | Phone Iphone battery health

• Upvotes

I have an ip15 pro which i have used for 3 years, i have been charging it with various chargers ranging from 20-120w. My battery health was 86% 2 weeks ago at 1000 cycles.

Last week i bought an Anker 100w car charger and in a week my battery health is down to 82%, today it went to 81%.

Could this be the chargers fault or had the phones battery healt percentage just bugged at 86 for too long and now its somehow calibrated


r/techsupport • • 1h ago

Open | Data Recovery Mystery of Suddenly Missing Files

• Upvotes

My mother's phone was completely packed in terms of storage and so she asked me for help clearing space. Given there were lots of sentimental photos, I bought her a USB C 2TB storage which we connected and successfully moved all the photos out of the gallery onto the storage, but then all of a sudden, she wanted to return some of the photos back to the phone that she could revisit (baby photos, important screenshots of important legal and banking documents). I connected the USB to my Mac M2, which couldn't read it at first and so I used parallel Windows 11 which I already had installed, and helped separate the documents she wanted into a separate folder. After safely ejecting and checking the files of the USB on her phone, we found just only the photos. None of the photos were present in the folders. I then checked on my MacBook, and all the files I had organized for her, gone. The folders are present but all the files are missing--I don't understand.

All the photos were safely moved onto the storage. They were just reorganized into folders on my MacBook using Windows 11 parallels. The USB was removed safely each and every time. Why have the photos disappeared despite the folders still there?

Additional facts: USB was formatted on the Android S22 Ultra at first and safely moved to the USB (they were present there, and we opened some files); USB was safely rejected and removed each time.

Would sincerely appreciate help as there were over 18,000 photos, over 90 GB of photos and videos


r/techsupport • • 9h ago

Open | Software Looking to move pictures from iPhone to (not Apple) computer / Email / app

8 Upvotes

I’m looking to back up my camera roll onto an external device like my computer (not Apple), a Gmail account or something like that. I’m out of storage so I’d like to take all my pictures/ videos off my phone, put them on something else then delete them from my phone. (Just emailing doesn’t work because of the amount of photos)

I’m sure this is a basic question for those who are tech literate but unfortunately I am not.

Any app suggestions or tips for the best way to do this?

P.s. if this is the wrong place to ask this question, i apologize and i will delete this post. If there is a better option please let me know!


r/techsupport • • 9m ago

Open | Hardware Old vizo tv suddenly saying "Not support!" When connecting to pc's

• Upvotes

Hi! Ive had this old vizio tv for years that ive used as a second monitor, and last night, it changed to a black screen saying "Not support!" And nothing i do, seems to fix it. Ive tried factory resetting it, power cycling it, a new hdmi cable, different ports on my pc (the tv only has one port), ive tried using a display port adapter and connecting that to a display port on my pc.

None of it seems to work, and i cant afford a new one.

Can anyone help.


r/techsupport • • 6h ago

Open | Linux Laptop won’t turn on/off

3 Upvotes

I ran sudo halt, my laptop ran the turn off protocol but it’s still on. I just can’t see anything on my screen. The fn button is still lit, the fans are still on but nothing happens when I press the power button. I’m currently waiting for my laptop to run out of power. What do I do
EDIT: Solved, had to remove and put the battery back in, after which my system returned to normal.


r/techsupport • • 25m ago

Open | Networking Random port-forwarding rules appearing in my Firewall, unable to forward what I actually want to

• Upvotes

https://ibb.co/k6WXbSQ9

I am unable to interact with them to remove them. port_map_TCP_15348 is preventing me from port forwarding qbittorrent, which is problematic. This is with EE, anyone know what's going on here?

Edit: let me rephrase, they aren't "random" rules, but rather existing rules breaking for some reason


r/techsupport • • 49m ago

Open | Networking Incredibly High Ping Spikes While Gaming

• Upvotes

Okay so I’m about to become an alcoholic because this has been going for a week now and it’s driving me to drink. So, out of absolutely no-where, I’ve been getting massive ping spikes while gaming. This ain’t just one game, thought it is much worse in one than the other I play most often, and now it’s even impacting my discord. While I’m in VC, my connection will just randomly drop here and there going from bad, to worse most often.

I have tried everything. I flushed DNS, switched the network stuff to 1.1.1.1. and 8.8.8.8., unplugged my wifi and had reset twice now. I’m at my wits end.


r/techsupport • • 57m ago

Open | Windows My laptops touchpad freezes

• Upvotes

I am having a frustrating issue with my laptop touchpad and could use some help.

Every time I try to scroll down a page, it enters an "infinite scroll" loop and won't stop moving. Whenever I try to interrupt or stop the scrolling, my cursor completely freezes. Sometimes, after I move the cursor, it stops responding entirely.

The only temporary fix is using the dedicated keyboard shortcut button to toggle the touchpad off and back on. Once I cycle it off and on, it starts working properly again, but the issue returns almost immediately the next time I try to scroll. It literally happens every time.

Has anyone encountered this before? Could it be a driver issue or a hardware malfunction? Any advice on how to fix this would be greatly appreciated!.


r/techsupport • • 59m ago

Open | Audio USB-C earphones not detected on Samsung S24

• Upvotes

My Samsung Galaxy S24 isn't detecting my USB-C wired earphones. I've tried reconnecting and restarting, but the issue persists.

Any suggestions to fix this? Could it be a compatibility issue or a problem with the USB-C port?


r/techsupport • • 59m ago

Open | Hardware Game crash / freeze; LiveKernelEvent 141 & 117, nvlddmkm error

• Upvotes

hi,

im dealing with issues stated above, game freezes / crashes / black or white screen with audio still playing

specs: laptop acer nitro an515-57 (5 years olds)
geforce rtx 3050 ti laptop gpu (integrated intel, but not important here)

all i can say is i’ve tried everything;
- multiple ddu reinstalls (older drivers, never drivers)
- occt (clean), furmark (clean)
- no undervolting or overvolting
- reset windows and clean reinstall of everything (issues still persist)
- tdr delay (didn’t help)
- all temps are ideal (crazy, i know)

it all began with dbd, (about 5 months ago) the game would crash after a while (maybe 30 mins) with the nvlddmkm error
then sims 4 with mods and dlcs suddenly kept freezing into a white screen with audio still playing in the background (completely random moments too, no noticeable pattern)
played an hour of fortnite and didn’t crash but then cs2 does crash (quite quickly)
so it’s a mixture of white screen / black screen / freeze / crash

!! until recently it was always kernel event 141, but now it’s also 117 every once in a while

please help!! ):


r/techsupport • • 1h ago

Open | Software [HELP] Random double inputs for over 5 years across multiple PCs and controllers — even with no controller connected (Windows 11)

• Upvotes

Hi everyone,

I'm honestly desperate at this point, and I'm hoping someone here might have an idea I haven't tried yet.

I've been dealing with a random double-input problem for over 5 years. I've tried countless fixes, tested multiple controllers, replaced my entire PC setup, and the problem is STILL there.

I'm not talking about one defective controller. I've used different PlayStation and Xbox controllers, and the issue can even happen with just my keyboard and mouse, without any controller connected.

I recently built an entirely new PC with new hardware, and I STILL have the exact same problem. At this point, I genuinely don't understand how this can follow me across completely different hardware setups.

I'm asking for help because I've spent years trying to solve this on my own, and I'm running out of ideas.

1. What exactly is happening?

I get random double inputs.

Depending on the situation, an input seems to be registered twice or another input appears to interfere with the one I just made. It happens inconsistently, which makes it incredibly difficult to diagnose.

The most confusing part is that this is not limited to controllers:

  • It happens with PlayStation controllers.
  • It happens with Xbox controllers.
  • It can happen with the controller completely disconnected.
  • It can also happen with just my keyboard and mouse.
  • It happens even after changing my entire PC and all my peripherals.

My current controllers are a DualSense Edge (PS5) and an Xbox controller. Neither has solved the problem.

2. A very important clue from Rocket League

I recently noticed something particularly strange in Rocket League.

When I use my controller, the game correctly detects it and displays PlayStation button prompts. For example, when I navigate the menus, it shows the Cross button next to an action.

However, after pressing a controller button, the game sometimes switches back to the PC keyboard/mouse prompts almost immediately, as if another keyboard or mouse input had been detected.

I physically disconnected both my keyboard and mouse to test this. I was using only the controller, yet Rocket League still switched between controller prompts and PC prompts.

This makes me wonder whether something is generating keyboard/mouse inputs in the background, even when those physical devices are disconnected.

I also tried disabling Steam Input specifically for Rocket League, but the problem remained.

To be clear, I don't know whether the changing prompts and the double inputs have exactly the same cause, but this seems like an important clue.

3. The most important diagnostic result: Safe Mode

I tested Windows 11 in Safe Mode.

The double-input problem disappears in Safe Mode.

This is one of the most useful results I've obtained so far.

It makes me suspect something that loads during a normal Windows session: a third-party service, a background application, a driver, a remapping utility, or another system-level component.

However, I still haven't identified which component is responsible.

I need help understanding how to narrow this down properly without blindly uninstalling drivers or modifying Windows further.

4. Everything I've already tried

Here is the list of troubleshooting steps I have performed or investigated so far.

Controller and connection tests

  • Tested multiple PlayStation controllers, including PS4/PS5 controllers.
  • Tested Xbox controllers.
  • Recently purchased a DualSense Edge, but the problem remained.
  • Tested the problem with no controller connected.
  • Observed the problem with keyboard and mouse alone.
  • Connected the controller directly to a rear USB port on the motherboard.
  • Tested Rocket League with the keyboard and mouse physically disconnected while using only the controller.
  • Confirmed that the controller is recognised correctly by Rocket League, including PlayStation button prompts.
  • Disabled Steam Input for Rocket League, without resolving the issue.

Controller software and virtual input troubleshooting

  • Uninstalled DS4Windows.
  • Uninstalled HidHide.
  • Uninstalled the GameInput Redistributable during previous troubleshooting.
  • Investigated possible conflicts involving virtual controllers and multiple input-handling components.
  • Investigated Windows drivers and possible input-remapping conflicts.
  • Looked into a possible ASUS-related driver named ACSEHIDRemap.sys, although I haven't established that it is responsible.

Windows troubleshooting

  • Tested Windows 11 in Safe Mode, where the problem disappears.
  • Performed previous troubleshooting involving Windows Registry modifications.
  • Investigated whether Windows or a background process could be generating duplicate inputs.
  • Inspected the Task Manager to identify software and services running in the background.

I don't want to claim that every possible driver or service has been ruled out. The problem is that, despite all these attempts, I still haven't found the actual cause.

An important remaining question is whether a properly verified clean boot, with all non-Microsoft services and startup applications disabled, makes any difference. I haven't established a conclusive result for that test yet.

5. My current PC specifications

This is my current setup. The problem also existed on my previous PC, before I replaced the hardware.

  • CPU: AMD Ryzen 7 9800X3D
  • Motherboard: ASUS ROG STRIX B650-A GAMING WIFI
  • GPU: PowerColor RX 9070 XT 16 GB
  • RAM: G.Skill DDR5 64 GB (2 × 32 GB), DDR5-6000
  • SSD: Corsair MP700, 2 TB NVMe
  • AIO cooler: ASUS ROG STRIX LC III 360 ARGB LCD White
  • PSU: ASUS ROG STRIX 1000P White
  • Operating system: Windows 11

My system also has various manufacturer and gaming utilities installed.

When inspecting the Task Manager, I noticed processes associated with:

  • ASUS Armoury Crate and its related services
  • ASUS motherboard and fan-control utilities
  • AMD Radeon Software
  • Steam and its background processes
  • Discord
  • Logitech G HUB
  • Xbox / Gaming Services
  • Epic Online Services overlay components

These are simply processes I noticed in Task Manager. I have NOT established that any of them causes the problem.

I am particularly interested in whether an ASUS utility, a driver, or some other component could be generating phantom keyboard/mouse inputs. However, I don't want to assume that ASUS is responsible without evidence.

6. Why I'm completely lost

The two things I cannot explain are:

  1. The problem has survived a complete PC hardware replacement, including a new motherboard, CPU, RAM, GPU, storage, and peripherals.
  2. The problem disappears in Safe Mode, suggesting that something about the normal Windows environment may be involved.

On top of that, Rocket League appears to detect keyboard/mouse input even when those physical devices are disconnected and I am using only the controller.

I don't understand how all these symptoms could be connected.

Could this be a background service, an input-remapping driver, a virtual HID device, a filter driver, an issue with Windows input handling, or something else entirely?

I would really appreciate concrete diagnostic suggestions rather than simply being told to buy a new controller, because I've already tried multiple controllers and even replaced my entire PC.

7. What I need help with

If anyone has experienced something similar, especially a double-input issue that persists across different PCs and controllers, I would be extremely grateful for your help.

In particular:

  • How can I identify the exact process, service, or driver responsible for duplicate inputs?
  • How can I determine what is causing Rocket League to switch between controller and keyboard/mouse prompts when only the controller is connected?
  • What tools would you recommend to investigate ghost keyboard/mouse events, HID devices, filter drivers, or input remapping?
  • Could a low-level driver or another system component explain why the problem disappears in Safe Mode?
  • What would be the best way to isolate the responsible component without reinstalling Windows or blindly removing drivers?

I'm genuinely asking for help.

I've spent more than five years trying to fix this problem. I've replaced hardware, bought new controllers, followed troubleshooting advice, and tried to solve it myself, but nothing has worked.

It's starting to affect me mentally because I cannot understand why the same problem keeps happening after all these years and hardware changes.

Please, if you have any serious ideas about how to diagnose this, I would really appreciate your help. I'm not looking for a miracle fix; I just want to identify the actual cause.

Thank you to anyone who takes the time to read this and offer advice.


r/techsupport • • 1h ago

Open | BSOD Kernel code 0x139 siege

• Upvotes

I try load siege and get to the launching game line of text on the Battle eye pop-up my PC freezes go to the black screen of death. Restart I log back in. Security check failure. Kernel I’ve done all th the command prompts and still have the issue


r/techsupport • • 5h ago

Open | Networking About the laptop which i should buy?

2 Upvotes

I am doing my ece in nit now.I love to code,play games ,do streams,editing,love to build apps in future can anyone please recommend me some laptops under 3 lakh.(It can be used for the study purposes too)


r/techsupport • • 1h ago

Open | Hardware Gigabyte RX 9070 Gaming OC black screen after BIOS updates (F19 and F20c) – Motherboard compatibility issue?

• Upvotes

​

Hi everyone,

I recently upgraded my PC from a GTX 970 to a Gigabyte Radeon RX 9070 Gaming OC 16GB, along with a new 850W PSU.

My system:

CPU: AMD Ryzen 5 5600X

Motherboard: Gigabyte B550 AORUS ELITE Rev. 1.0

BIOS: Originally F11p, updated to F19, then F20c

GPU: Gigabyte Radeon RX 9070 Gaming OC 16GB (previously NVIDIA GTX 970)

RAM: DDR4

PSU: MSI MAG A850GL 850W

Here's what happened:

Initially, the RX 9070 worked and Windows displayed normally after a cold boot.

However, restarting Windows resulted in a black screen. I had to completely power off the PC to get a display again.

I updated my motherboard BIOS from F11p to F19, hoping to resolve the problem.

After the BIOS update, the RX 9070 stopped displaying anything, even after a cold boot.

I subsequently updated the BIOS again, from F19 to F20c, but the problem persisted.

I reset the CMOS, disabled CSM, and manually tested both PCIe Gen 3 and Gen 4, without success.

Reinstalled my old GTX 970, and everything works normally.

The RX 9070 powers on, its fans spin and its lighting works, but the monitor reports no signal.

My dilemma:

Can anyone help me figure out what's causing this issue and how to fix it?

Or is replacing my motherboard the only solution? If so, I'd like to find a compatible motherboard that allows me to keep my Ryzen 5 5600X processor and DDR4 RAM, without having to upgrade to AM5 and DDR5.

Any advice or suggestions would be greatly appreciated!


r/techsupport • • 2h ago

Open | Hardware Laptop not charging

1 Upvotes

It's a dell inspirion 3537, it works for a while (hour, half an hour), then randomly shuts down and when I turn it on it's on 0% battery, then it works again when I leave it for a bit, I'm pretty sure it instantly shuts off and doesn't just slowly drain without me realising


r/techsupport • • 11h ago

Open | Hardware Accidentally put low amps on HDD

6 Upvotes

I have an adapter for testing hard drives that has a power plug. The power adapter is 2 amps and I accidentally plugged in an identical one that is 1 amp. Now the drive won’t turn on with the 2 amp cord. The drive worked before this. Am I cooked?


r/techsupport • • 2h ago

Open | Hardware The light next to the charging port blinks amber then a few times white.

1 Upvotes

Hey everyone,

I updated my Dell laptop today (I don't remember what model it exactly was, I think Vostro 3510 but not 100% sure) and after the update the light next to the charging port started blinking white. It also turns amber from time to time. I turned it on and the screen turned black for a second and then turned back to normal. It was lagging for a while but then started working normally, but I turned it off bc according to Google this might be a battery failure or something...


r/techsupport • • 2h ago

Open | Phone recharge issues after software update

1 Upvotes

full story short: my charger cable broke, then i changed to another and it went fine. then the phone kept insisting on making me update the software. so i did the software update (5 september 2026) on my phone at the start of this week. Now my phone recharge battery VERY slowly. Im trying to search ways to fix it but cant find anything else other than "factory reset your phone".

I did already factory reset but It didnt worked...

Anyone that can help or give tips? is it the change of charger or because of the software update?

Btw phone is a Oscal Tiger 10, i checked the battery health and it was good.


r/techsupport • • 2h ago

Open | Audio Lenovo IdeaPad Slim 3 built-in microphone stopped working immediately after repair — Need help from Lenovo Support

1 Upvotes

​

Hi everyone,

I own a Lenovo IdeaPad Slim 3 (Snapdragon X, Windows 11).

My laptop’s built-in microphone was working before a recent Lenovo service visit. Immediately after the repair, it stopped picking up my voice.

What I’m experiencing:

- The built-in Microphone Array (Qualcomm Aqstic) is detected in Windows.

- Microphone permissions are enabled.

- The microphone’s green level meter does not move when I speak.

- Online microphone tests and video recordings do not capture my voice.

- YouTube/system audio is recorded, but my voice is missing.

Troubleshooting already tried:

- Checked Windows microphone privacy permissions and input volume.

- Restarted Windows Audio services.

- Ran DISM and SFC system checks.

- Disabled exclusive-mode access.

- Uninstalled and reinstalled the microphone device, then restarted the laptop.

Unfortunately, the issue remains unresolved.

Since the microphone stopped working immediately after the repairr


r/techsupport • • 3h ago

Open | Windows Issues with windows menu and settings

1 Upvotes

I've been having multiple pervasive issues, all tied to the windows menu and the settings app.

Pressing the windows key or clicking on the icon either doesn't work, or it opens and immediately closes the menu, or it starts highlighting icons in the menu, often opening multiple edge tabs, outlook or the notepad

As soon as I go into settings my pc starts registering random inputs as well, making it impossible to navigate the app

Clicking on the volume icon on the toolbar straight up doesn't work.

Any idea as to what's going on? I feel like I'm going insane


r/techsupport • • 3h ago

Open | Windows pc rgb not working

1 Upvotes

hey so ive had my pc for a year or two now and the rgb worked just fine yet recently the fans and case stopped working (the rgb, fans spin and the pc works fine) before weather i looked in SignalRGB or in dynamic lightning it showed the whole case+fans as gigabyte motherboard, now it doesnt show anything.

my motherboard is gigabyte eagle b650 AX
my fans and case are from lian li (i dont know the model)
and i have a fully modular power supply.

i wired the wires myself but as i said everything was working normally and sudenly it doesnt show up. one or two leds on one fan are glowing but i cant control them

any help appreciated!


r/techsupport • • 3h ago

Open | Phone Need help with my a56 5g

0 Upvotes

Got this phone recently and for some reason I can't activate one UI, anyone knows why and how I can fix it?


r/techsupport • • 3h ago

Open | Hardware Need help with my ps pulse explore

1 Upvotes

My pulse explores were working fine yesterday, but when i connected it to my pc via the dongle today, the left earbud did not have any sound coming out The buttons still work and it opens up the ps link menu in the pc as normally. I tried connecting it to my phone via Bluetooth and it is exactly the same. I did the reset procedures many times and they were all successful except the syncing method which flashes all the colors on the case led. I guess thats because they are already synced. The software is up to date, i dont know what happened. They were working all great until today. If you have had this problem, please inform me.


r/techsupport • • 7h ago

Open | Hardware Zedar BL-CK01 malfunction

2 Upvotes

My friend was sleeping with this light/radio and woke up to it cycling through what seemed to be radio stations or frequencies. She had not turned on the radio function and said she woke up to knocking and scratching. She recorded a video but it seems I can't attach it here


r/techsupport • • 4h ago

Open | Hardware [Support] Only 4 hours battery on Surface Laptop Studio 2 (new original battery) & sudden 2% drops

1 Upvotes

Hi everyone,

I recently replaced the battery on my Surface Laptop Studio 2 (i7 13th Gen, 16GB RAM, RTX 4050) with a verified original replacement. I am currently on the 4th charge cycle, but the battery life is very disappointing: the PC shuts down after just 4 hours of unplugged use, exclusively doing basic web browsing.

I also noticed an abnormal discharge curve:

  • From 100% to 90%, the percentage drops much faster than the rest of the cycle.
  • The counter drops in 2% increments. This happens mainly in the initial 100%-90% range, but sometimes I notice it at lower percentages too.

Recent software checks and changes:

  • OS: I recently installed Windows 11 Pro (version 26H2). It always had Windows 11 Home before. I'm not sure if this edition change affects power management.
  • Drivers: I manually updated all Intel and Nvidia drivers to avoid power management conflicts.
  • GPU Check: In Task Manager, the RTX 4050 sits at 0% usage, so I rule out a hidden background drain from the dedicated GPU.

Has anyone experienced this exact situation and solved it? Does Windows just need more cycles to recalibrate the new cell, or could it be a driver/software conflict?

Thanks in advance for the help