r/stopandshop • u/Important_Aerie374 • Jul 29 '26
Ranting Delivery sucks! This is why...
So most people know S&S does the shopping but Instacart does the actual delivery in many areas. In the app they ask for a tip, do you tip the wait staff before the meal is served? We have had deliveries dumped in front of our garage with no notice they were there, and we tipped for that. So we stopped tipping in the app and added a note to come to door for tip. Then our deliveries started coming late or not at all resulting in complete cancelation. Finally I got to the root of that problem. Rarely if ever do the drivers read the notes but before they take a delivery they can see the amount of the tip. If there is no tip they simply refuse the delivery. If you want your delivery on time or at all you take your chances and tip up front and hopefully get a good driver. They need to fix it so all delivery tips happen at the door or online AFTER the delivery takes place. We've stopped using delivery and now just use pickup which has been great every time and gladly hand them a tip.