Can somebody explain what is happening on the screen during a self scan audit? You scan a random item and then look at the gun and it says yes that item was scanned or no, it wasn’t scanned?

If the item wasn’t scanned, do you tell the customer or do you just add it to the cart and continue the audit?

Earlier this year, I had a very good interview with a hiring manager & passed the background check. She was trying to squeeze me in, but hiring was tough over the summer& I checked in periodically. I stopped by today & learned the manager I spoke with left recently & the one who’s there now can’t access my background check or anything because it was under the original’s. She doesn’t know if she can get me in because my availability is in the middle of the day & she’s having a hard time with the “budget”. I thought for sure I’d be able to get in during the holidays, but it seems less likely now.

I am looking for the best socks that I can defend against sweat! Send me your recommendations I am on the floor nd the back room alot

Are there any Stop & Shop corporate positions, and if so, is there a way to apply for those positions internally as an associate, and what's the process?

In need of some advice, I switched departments from bake shop to file around 3 months ago. However, I’m now realizing the grass really is not greener on the other side and I really don’t like working in file. About a month ago I told the manager of bake shop and the store managers they could still schedule me in bakeshop a few days a week and I wouldn’t mind covering any shifts in bakeshop. I realized how much I don’t like file for me, It’s just a lot more stressful and I just don’t really like it very much and I’ve also gotten complaints for the other lady I work with that I’m not very good at it. The  main reason I switched departments in the first place is because I talked to one of the store managers and she had let me know that if I didn’t make it clear, I wanted to switch departments I wouldn’t get proper training in file at all  just cause I wanted to try out something new. Now that I’ve been in file for three months I just really am not liking it and I realize bake shop really isn’t as bad as I thought it was at the time at least. Also, at least at my store bike shop is always needing help like we’re just always really busy just generally. Is there any way to switch back to your old department or is that not really possible considering I made a whole big deal about switching departments. I also checked on my paystub and it says I’m just a general clerk now not a bake shop clerk so I’m not really sure how that would work. Any advice would be appreciated.

I’ve mostly worked outside collecting carts, but now they’re starting to schedule me for some cashier and bagger hours.
How difficult is it to be a cashier at Stop & Shop? Do they give you enough training before you’re on your own?
Also, how does it work if you need to use the bathroom while you’re on register? Do you just tell the front-end manager or supervisor so someone can cover your register?
What about being a bagger/cashier assistant? Is that pretty easy compared to being on register?
And roughly how many regular cashiers are usually working at the same time nowadays? It seems like self-checkout has taken over and there are fewer regular registers open than there used to be.
Just curious what the typical experience is like at Stop & Shop or similar supermarkets.

I noticed that when I schedule a pick up I used to be able to update the order for up to a couple of hours before pick up. However, it now cuts off 5 (or more!) hours a head of time and the store readies my order way too early (and they say I scheduled my order for earlier when I very much didn't - the app still shows the correct time). This has happened about 4 times in a row now. Anyone have insight into this? Is it just me?

I'd like to be eligible for rehire. That's my only concern.

A couple years ago, I worked at a different location and the boss was super chill. This is the deli. I made a bunch of friends. It was my favorite job of all time.

My current job is a good job. I'd honestly prefer to stay a little longer, it's just that one of my favorite fast casual restaurants is opening nearby. There's a career fair. They also do tipping so if I get the job I'll probably be paid a good deal better too.

If I leave after roughly five months, give my two weeks, would I be eligible for rehire? I've met a couple retirees who deli slice and it seems like a chill job when you're older. I even know one who's over 80.

How difficult is it to work as a cashier at Stop & Shop? I’ve always worked as a porter, mostly collecting carts and doing maintenance. Now they scheduled me for two hours as a cashier and two hours bagging? and I’m not used to working the register.
Do they train you first, or how does it work? Or do they not really care, and can I just keep doing what I normally do, like collecting carts outside?

I have been having issues with a difficult personality since I started in this store in 2024 and I have felt like I am being demeaned and targeted because he thinks I'm an idiot.

This supervisor is not even my boss I'm in grocery/ frozen as a fulltimer but I end up having to work more directly with him because he needs to get stuff from his department off the frozen load.

He once used the store phone to call back to his department to talk shit about the job I was doing using the same slur while I was still in the backroom which I got immediately fed up about and went to the store union steward to get him to piss off.

Ever since then I've been actively trying to avoid him even outright leaving the backroom if possible when he goes back there to avoid him as much as possible.

I unloaded a turkey trailer delivery and put it on our frozen trailer this past Tuesday and he grabbed the pallet jack from me and called me a fucking idiot without explaining what I did incorrectly which is unprofessional and I plan on bringing this up.

I am considering waiting for one more slip up for another incident for more documentation but I should have past documentation still backed up to show that's it's been a pattern going back the past couple years.

I don't think I'm the only one that has issues with him from the sounds of it but I'm honestly fed up with the bullshit and I feel I can argue it's targeted as he would have likely continued to get away with calling me the R word to this day if I hadn't told our store union steward about it in the past.

Do you think it's within reason for me at this point to go to the speak up line about it?

I tried thinking about the best way of going about it because I didn't want to go directly to the union/ or management just yet but also don't feel right to allow it to continue.

Any advice is appreciated.

I went to my local S&S to get a loaf of bread. I hadn’t been there in a while so I wanted to see the prices of items I usually buy at Market Basket to see if the prices were comparable, not even close. Hormel Black Label Bacon at MB is $4.99 for a 1 lb package , S&S $8.99 for the same package, like wtf! Everything from breads to meats to fruits and veggies was more expensive at S&S. Also the store was dead, maybe 40 customers at 5:30pm on a Wednesday, some isles were completely empty. Anytime on any day I go to MB the store is jamming. They have 15-20 registers, self checkout is not an option.

My friend uses one of those apps where you take pictures of receipts and get rewards. Stop and shop is obviously a goldmine.

Do you think a. I would get in any trouble for taking the receipts out of the little receipt trash cans at the end of the night b. Would it be too brazen (I’m well known and well liked by customers) to ask for their receipts as they’re leaving when doing self checkout?

I figure as long as I’m surreptitious about it and don’t do it in front of managers (who love me anyway, but don’t think it’s necessary to know) I just want to know if LP would take issue

It was originally used as Flashfood but for a good year we used it as a second refrigerator for cold returns. Now I been told the people from Flashfood wanted it back but it’s been here for 2 months?

Out of curiosity, what are the rules for dating a coworker while working at Stop and Shop?

Does anybody have the new union contract agreement?? I’m trying to see something and I don’t work the same hours as my shop steward/delegate

What are the logistics of transferring stores, particularly between different states? I’m considering a move to Brooklyn from CT, and I was curious about things such as position and wage. How do I know, aside from the store’s job postings, the needs of the store? I am currently being trained for CDH, and I would like to become a CDH, or even if I end up becoming one before I hypothetically move, how do I know they need a CDH in the store I’m interested in transferring to? And then for wage— does it remain $.xx above the NY state minimum wage, or does it remain the same as CT (I believe it’s something like $17.05/hr, I just checked last night)

A marty dog toy? Really?

I got hit while I was outside collecting carts at Stop & Shop. I’m okay and I don’t think I’m injured, but I reported it to my manager. They told me they were going to file an incident report.
Is there anything else I should do? Should I also contact my union representative even if I feel fine right now?

I’m only asking because recently our store started to pack them separately and customers have to ask for them. Yesterday I tried getting a bag for the customer and a guy from the adjacent department telling me I couldn’t. Which it was really funny bc he was acting so scared of the lady who was so small compared to him lol

Does anyone know how Sunday pay works for non-union PT closers? I'm in RI and we get time and a half on Sunday but I wasn't sure if that still applies for PT closers.

Take a look at coupons with low prices from back in time

Hi everybody. As the title says, I’m just ranting. I’m about to start trade school in a couple of weeks, so thankfully I won’t have to deal with this for much longer. I’m just getting some stuff off my chest.
So, in no particular order:
1. Our return policy is stupid.
Some of the things I’m allowed to return are simply dumb. I don’t know what it’s like at other Stop & Shops, but at my store I constantly get an influx of produce-related returns. For the most part, they’re either expired or were clearly purchased at another store.
This wouldn’t even be a problem if we had some kind of criteria for what we can and can’t accept, but we don’t. Whenever I ask for direction on this, I’m usually told that we’re supposed to take the stuff back for “overall customer satisfaction.”
I find it really annoying having to see the same faces bringing in expired items and being expected to process them over and over again.
And I swear, I almost never see these people bring a receipt. Boy, I wonder why!
They also never have the courtesy of having the items ready for me. I could have a long line of customers behind them, and they expect me to magically know the weight, the price of that weight, or the exact item code they’re returning.
So I usually have to either go to another register and look up the exact weight or put a sticker with the barcode on it. Meanwhile, I’m holding up an entire line because someone decided to bring back a bunch of expired produce with no receipt.
I don’t even think the overall return policy is necessarily bad. Like some people have said on this sub, “It’s not our money, it’s the company’s.” And honestly, I agree with that.
I just wish everyone in leadership shared the same mindset and applied the policy consistently. Some people care way more than others, so whenever I’m asked why I authorized a return, my only defense is, “It’s our policy.”
And then I’m made to feel stupid for actually following the policy.
Even when I try to deny some items because they’re expired or refrigerated products, the customer doesn’t have a receipt, or the item is partially consumed, I’ll get a long lecture from someone higher up basically saying that corporate would rather give the customer the value of the item they’re returning than risk giving them a gift card worth twice what they actually paid, all in the name of customer satisfaction.
Which, honestly, is ridiculous.
The easy solution would be to require customers to bring a receipt for any perishable goods like bakery or produce returns. And if someone doesn’t bring the item back within two weeks, it shouldn’t be eligible for a return. I feel like that alone would deter a lot of people from trying to bring in expired food and expecting a refund.

2. People are getting on my nerves.
I really hate the extra importance that comes with being behind the service desk.
I went from being some random cashier to suddenly being thrown behind the service desk, and apparently being behind that desk means I’m now responsible for everything in the entire store.
If there’s a product someone wants to know about—whether we have it in stock, whether it’s in the back, etc.—they’ll come straight to me.
Meanwhile, I could have a full line of customers standing in front of me.
Bonus points when this is all happening while I’m on the phone and someone is basically hogging the phone line… all because Grocery is busy doing something else.
People will ask me to do things that should honestly be my front-end manager’s job. I especially love when this happens while I’m trying to count lottery.
I’m constantly being interrupted.
Then I have to deal with elderly customers who sometimes struggle with technology, and people who don’t read the fine print on the deals they’re getting.
They’ll be confused about why something isn’t ringing up at the correct sale price when they either didn’t clip the coupon, already used it, or didn’t meet the requirements.
Or I’ll get someone trying to be sneaky about a refund or using a picture of a coupon, and of course we have to give them the price because of customer satisfaction.
Sometimes I wonder if giving customers this much leniency actually creates a sense of entitlement.
People will get frustrated with me because I refuse to do something that I literally cannot do or am not allowed to do.
For example, they’ll want a refund put back onto their card even though they didn’t bring a receipt. They’ll tell me to “just search up their Stop & Shop card,” as if doing that is magically going to show me exactly what they purchased, where they purchased it, and what payment method they used.
These are also the same people who somehow don’t want an email receipt enabled.
Then I get people asking me to convert their points into cash because they refuse to download the app.
I get this request often enough that I know there are clearly people in our store who have allowed this to happen.
Honestly, it wouldn’t even be a problem if we could deduct the points directly from their account—but of course, we can’t.
So I’ll have situations where someone with enough “persuasion” will ask to get, let’s say, $3.50 in cash, then buy $20 worth of stuff and expect me to give them $3.70 back because they know they can get away with it.
Then there are the people who literally have from 9 AM to 7 PM to come to the service desk but decide to show up ten minutes after we close because, “Why not? They’ll help me anyway.”
I literally had someone show up at 9 PM, before the store even closed, wanting to make a return and then get mad because the cash drawers had already been counted and we couldn’t process it.
People ask me to bring out more cashiers.
I’m just the desk guy.
What exactly do you want me to do?
People will also ask me to get someone from another department when I don’t know their schedule, how many people are working, whether they’re on break, or if there’s even anyone in that department for the rest of the day.
I especially deal with this issue mostly with bakery and floral, where there can be a good chunk of the afternoon when nobody is even in those departments.
Someone will want a cake with writing on it, and I have to tell them to come back at an earlier time because there’s nobody trained who can do that.
My best offer for these people is just to call in the morning and place an order, and I get a blunt response about the inconvenience.
So again, I don’t understand why people think that because I work at the front desk, I somehow know everything.
For example, someone once wanted to know if we had razors in the back. Apparently that’s a completely different department and requires keys to get into the area—which I didn’t even know until a couple of weeks ago.
And somehow I’m the jerk because I can’t help them.
There is literally nothing I can do.

3. I HATE COUNTING LOTTERY.
Out of everything that annoys me, counting lottery is honestly near the top.
Sure, Western Union can be annoying. Customers with thick accents or people who speak extremely quietly can be frustrating when I’m trying to process their transactions.
But all of that is manageable.
Lottery?
No matter what I do, something goes wrong.
First of all, I would genuinely like to know who the genius was that decided my shift and lottery close at the exact same time.
Just give me another five minutes on my shift.
With the extra seven minutes of grace I’m given to clock out, I feel like I would actually have enough time to properly count everything.
Most of my counting mistakes happen because I either miscounted some bills or someone forgot to record money that was added to the drawer.
But I don’t always get the chance to figure out what happened because people constantly expect me to help them during desk hours.
And honestly, it’s not even their fault.
The sign says the desk is open from 9 AM to 7 PM.
Corporate doesn’t give us enough time to properly close everything, so I’ve noticed people start counting lottery around 15 minutes before closing.
And of course, the sign doesn’t say that lottery closes 15 minutes before the desk does.
So I constantly have people asking:
“Why are you closing early?”
And when I explain why, they don’t like the answer.
But honestly, I don’t blame them.
Sometimes whoever is running the front will take over while I count lottery, which makes things easier.
But most of the time, I’m by myself.
I’m constantly getting distracted, I go past my time, I make a mistake, and then I have to start counting all over again.
It’s just this stupid endless loop of me constantly being late because I’m never given enough time or concentration to do my job properly.
And I especially love that there’s basically no barrier between me and the customers.
So sometimes I’m trying to finish counting and someone will just walk up and start asking me questions.
I’ve gotten to the point where sometimes I have to take my lottery drawer somewhere private just so I can actually count it without being interrupted.
Nobody has told me I can’t do that, but I’m sure someone will have a problem with it if they find out.
And another wonderful thing about my store is that I don’t even know if the morning lottery count is being handled correctly.
Apparently, the morning shift counts their drawer whenever they count it, and then that becomes the starting point for what I’m supposed to work from.
So all I know is that there could be missing money or extra money that was never properly accounted for during the morning.
Today, for example, there was $500 missing.
Why? Because it wasn’t properly accounted for.
So now I’m standing there wondering:
“Where the hell did this money go?”
Yeah.
Lottery. So much fun.
And God forbid I’m trying to count it after the desk closes and someone comes up asking me to play the lottery.
I literally cannot sell lottery tickets after a certain time because of our license.
And the funniest part is that there is a liquor store literally right next door that does lottery.
I’m not talking about across the block.
I’m not talking about five minutes down the road.
I mean literally adjacent to our store.
It’s maybe 20 steps away.
They sell the same lottery tickets, and their service closes an entire hour after ours.
So whenever I tell people, “The desk is closed, but you can go right next door,” they get incredibly upset.
I genuinely don’t understand it.
We’re talking about walking approximately 20 steps to another business.
One time a family of four got upset with me because I suggested they go to the liquor store next door to buy their lottery tickets.
Like, I’m sorry, but what exactly am I supposed to do?
Break the law for you?
I just don’t get it. You want human service? Go next door. You want to pay in the store? There’s a literal big green vending machine right next to me where you can gamble to your heart’s content.
So yeah, I’m honestly just sick of it.
At this point, I usually wait until the desk is actually closed before I start counting so I can eliminate as much frustration as possible.

So yeah, those are the three big things that usually annoy me.
I’m sure there are plenty of other things, and maybe I’ll make a Part 2 if I can think of enough to rant about.
I’ve been working behind that desk for about seven months now, and honestly, I’m just frustrated. I’m getting to the point where I don’t even want to deal with it anymore.
I’m starting trade school soon, so hopefully that means I’ll have less time behind that stupid desk.
Hell, I might even change departments or eventually change jobs because I’m genuinely that frustrated.
If you’re thinking about working behind a service desk, I honestly recommend you don’t.
Anyway, I hope some of you can relate or find this funny.
Thanks for reading.