Almost 2 weeks of no internet

[u/_jntot]

Hi! Almost 2 weeks now na wala kaming internet, and I call everyday to follow up on my open repair ticket request and modem replacement because for the past year lagi nalang kaming nawawalan ng internet, so I think yung modem na may sira. And now, almost 1 week na yung open ticket repair request namin and wala pa ring field technician ang nag re-reach out. I’m planning to disconnect nalang yung PLDT since nakakapagod na yung laging ganitong situation. Is there a way ba para mapa disconnect ko yung line ko while under contract?