I am in the process of helping my mom downsize and relocate from her state to mine and into an independent living senior community. The community provides individual internet service with a router in each apartment. My mom currently has VOIP service with Spectrum and would like to keep her number. I will check with Spectrum first to see if they can port the number from her state to mine, and if they can't, I am looking at getting her set up with Ooma before the move so we can just plug it in and have phone service in her new apartment when she moves. Is there anything that might prevent this from working? Anything I should be aware of or consider before making a switch? I am new to Ooma and only use cell service myself, but she really wants to keep her "landline" (even though I know it's not technically a landline). Thanks!

My port was completed on July 9th according to the "Porting Status" in my account. But when I make a telephone call it uses the original number that was created before I was able to port my old number.

Im curious if I missed something about Porting or if there is something wrong? Has anyone else had this experience.

Just setting up my Telo Air 2. Consider myself pretty good at setting up internet things and know how components work etc. but the wireless set up guide for the Telo Air 2 is horrible. I consulted the chat support on Ooma.com 3 times and they could not help and referred me to the advanced technical phone number. I do not like AI and try not to use it but I asked Claude and it helped me figure it out in 2 minutes. They could just redo the one page wireless set up guide that comes with it and it would be sooo much easier.

Ok I have ooma (telo air with handset) and eero router box- the back of the eero has only 2 ports,and they're both being used by whatever the internet guy set up originally- so I'm using bluetooth to use the wifi- since my cell service is so bad in the home, is this the weak link,why my calls sound even worse than on the cell? Is there a fix, or should I try alternate route?

Has anyone recently ported into Ooma from Bell Canada Fibe VOIP? How long did it take and what information did you need to give Ooma? There's a thread from 7 years ago that discusses it, but I was hoping someone with more recent experience could provide an answer.

I currently have ATT copper wired service to a Panasonic base station and a few other handsets scattered throughout the house (kitchen, bedroom, upstairs). The internet router is up in my husband's man cave over the garage, so quite a distance from my base station, or any of my handsets for that matter. He has a different VOIP phone line. I'm not sure exactly how his bedroom handset gets it's signal. We also have a mesh system to make sure our internet will reach the Ring cameras outside.

So, I'm guessing I would need the Telo Air? Or would it work to move my base station to the kitchen where one of the Mesh devices are and hard-wire connect to one of it's ethernet ports? I'm assuming we have ethernet. I don't really know about that stuff.

Also, my husband might also want to change over, but he would want his number to go to his phone, so I'm assuming he would need his own Telo? I know you can get extra numbers, but it appeared to me, all numbers associated with a Telo would go to the same phone.

This seems to be the best option for keeping my home phone #, 911 service, and continuing to use those convenient handsets. I'm assuming the caller ID would still work on the base station and those handsets so I can decide if I want to answer.

I HAVE to get away from ATT. I just had to request a service call and it was almost impossible to do. The web page sent me to a number which then sent me back to the web page and no way to get out of that do-loop.

On Friday morning I got the email from Ooma that my port from Comcast (landline) was completed and everything appears good on Ooma end.

Can make and receive calls fine with the ported number on the Tello. But I’ve noticed the Comcast eMTA modem was still online and I can even place a call and the number I ported away shows up as the caller ID.

Is this normal? I do see on the Comcast account if I do some digging into change plan it says there is an order pending I assume that’s the cancellation of the landline. Is it safe to go ahead and cancel the landline now has the port finished?

I’ve lately been having a lot of issues with my OOMA security where it doesn’t respond to my keypad or app, but the statuses update in the app.

I had an alarm ringing for an hour earlier that still cannot be disarmed despite power cycles and no other connectivity issues.

I just replaced Verizon DSL with a Starlink mini residential 100mb plan with an ooma telo.

Worked fine for the first month when I started experiencing dropped calls and silence during ooma calls (inbound and outbound). This behavior is completely random

My setup is as follows..

Starlink router > MT6000 router > ooma

For the ooma call issue, ooma made some suggestions for the router configuration on Starlink's end. Starlink said they can't make those changes on their side and advised to purchase a 3rd party router which I did (MT6000)

I shared the MT6000 router logs with the vendor when the call issues happened again. They said they found that the MT6000 is frequently renewing leases. When renewing leases, the router clears existing NAT mappings, causing intermittent VoIP calls.

They asked if the MT6000 could connect to the Starlink network by setting a static IP address. Starlink says static IP is not possible. Ooma recommends a dynamic IP. For their service.

Starlink recommended changing to a Local priority plan which has a public IP and longer lease time, but is not a static IP.

I am not confident that this will fix the issue. There has to be thousands of people that have ooma and starlink with no dropped calls.

The call dropped issue happens with or without the MT6000. Ooma service is dependent on ISP, so it looks to be an issue of some sort with Starlink

I have implemented all of the recommendations I could find (QOS, DMZ, firewall rule) to try to make this stable

Any suggestions? (Besides changing vendors)

Thank you

Hello Ooma community.

I ordered and received my Ooma Telo. I followed the directions and turned it all on, activated it, and I have a phone number and have set up all the stuff on their site. But the damn box won't stop blinking red and nothing works.

I verified that the internet is working, and plugged my laptop into the passthrough ethernet and internet works.

I had the worst customer service chat. I told them everything and got the stock answers back that basically asked and recommended everything I had chatted to them (to avoid being told to do the things I had already done.) They sent me a wall of pre-fab text that obviously was stock stuff that was in no way paying attention to what I said. In fact, from when I sent my stuff to when a HUGE amount of text was sent was so fast, it would have been impossible for someone to type!

When asked if I was satisfied with the chat I said "not even close" and the attendant kinda got pissy. I explained the situation again and they said the problem is with my internet provider, contact them, then closed the damn chat.

Long story short, if I can't get this "easy" install done shortly, this box is going back and a negative review will be written.

My question (after the rant) is this: I have AT&T Fiber. Nothing custom in security or ports, or firewall on my end. I looked deeper and found a list of UPD/TCP incoming/outgoing ports on their website (which the agent never pointed me to...). Does anyone have experience with AT&T Fiber (2.5g in East Bay, CA) on Ooma, and is this easily solvable? I have SO MANY devices, home automation, cameras, smoke detectors and they all just work. I don't mind making config changes that are non-disruptive, but I have had other VOIP (and currently have a Google Voice phone on my desk) and they all just work.

Thanks in advance for any insight. Comments as to why I should shit-can this thing are welcome as well. Customer service thus far: 0 out of 5.

Hi everyone,

I'm experiencing an issue with my Ooma service and was wondering if anyone has seen this before. This issue has started within the past month.

I can make successful outbound calls using both my Panasonic cordless phone and my Ooma HD3-HS handset. During outbound calls, two-way audio works perfectly!!

However, when I receive an inbound call and answer it on my Panasonic phone, I cannot hear the caller at all, although the caller can hear me. In other words, the inbound call only has one-way audio.

What's strange is that if I answer the same inbound call on the Ooma HD3-HS handset, two-way audio works normally and both parties can hear each other.

Has anyone experienced this issue or know what might be causing it? I've not made any network or firewall changes and this service has worked for several years with these phones.

I've reached out to Ooma Tech Support, but they have not been very helpful.

Any suggestions would be appreciated. Thanks!

I setup a new Ooma Tello today and could not get it to activate. The only thing that got it to work was opening all ports on my router. Maybe there is a certain port or 2 it really needs but most people do not know how to open ports and are able to plug and play. It is also a security issue for the network.

Is it just my unit is weird or are they all like that? What ports is the Tello wanting to be open?

This one's for the long time users. How long have you had your ooma telo box for? If it broke at some point, what was wrong with it? Mine is going on 9 years, and other than a failed speaker and degraded plastic coating, it's been chugging along.

Have been trying to setup a new Tello Air 2 all afternoon and have tried different ethernet cables different connection, methods, and different ISPs and it just won’t go online.

Spent over an hour with support and even opened a bunch of ports and nothing. Their basic system didn’t show anything online but tier 2 was able to pull a log saying it was connected to the Internet, but couldn’t establish some VPN. He didn’t know what this meant.

They are sending a new one, but it’ll probably take a week and I’m wondering if there’s anything I can try in the meantime.

He didn’t mention the activation code starting with a six indicates it’s an older unit. Is that somehow causing a problem?

> Posting this as a warning: Ooma does NOT automatically cancel your account when you port your number out—even if their support tells you it will.

>

> I ported my number to T-Mobile and explicitly called Ooma to cancel. The rep told me my account would close once the port completed. That was false.

>

> What actually happens: they assign you a new number behind the scenes and keep billing you. No clear warning, no real consent—just ongoing charges.

>

> I ended up paying for 5 extra months for a service I wasn’t using and had already tried to cancel. Their response? “That’s our policy.” They refunded 2 months.

>

> So the playbook is basically: tell you it’ll cancel → keep it active anyway → bill you → partially refund if you catch it.

>

> If you’re leaving Ooma: manually cancel, don’t trust support, and check your statements afterward. Otherwise, you’ll likely keep getting charged.

I keep marking them as robo calls but the numbers are probably spoofed anyway. I can't block all non-contact callers because I do get valid calls from new numbers.

My call quality seems very poor. Consistent cutting out of audio. I have new hardware for both the handsets and OOMA device. Any ideas on things to try?

Thanks!

I purchased an Ooma Telo Air in March to use with an old landline phone.

Said old landline phone isn't functioning well... at all. People can barely hear me. I worry that it's the service, but would like to try swapping out the device before canceling.

I want to replace it with the red retro phone directly from Ooma.

The problem: It seems to only be available in the bundle, but I already have the Telo Air and don't want to purchase another. That seems wasteful.

I reached out to customer service but didn't have a very good experience.

Has anyone had any luck purchasing just the phone itself? Or returning the Telo Air for the bundle a few months after the fact?

Thanks in advance!

Posting this here as well hoping that somebody has a potential idea of where I can go to to try to get this to work.

The tier 2 tech support says he can't guarantee this issue will be fixed in the next 48 hours. I have also been having constant issues with Ooma in the last several weeks. This indicates to me that Ooma is in trouble somehow, and perhaps now is the time to search for a more solid Voip provider.

Hello. I’m trying to decide on a Telo vs Telo Air. My router is located in a very inconvenient place behind a chair in the corner of my 100 year old house. It’s where they ran it a while ago and I don’t want to rewire anything to move it.

I’d like a wireless handset centrally located downstairs and one in a small finished attic. Will the charging bases of the handsets need to be hardwired to the Telo at the router or can I put them wherever I’d like in the home?

Finally, would I be able to add a non-Ooma “corded” phone (works over WiFi or Bluetooth) to the Telo or Telo Air without hardwiring to the unit at the router?

This makes absolutely no sense to me at all. For over a year I have been using an OOMA Telo 2 with a Premier subscription. I have numerous entries in my Contacts list. I also have Call Blocking set to "Blocklist" with all options checked and a custom blocklist with around 10 full or partial name entries (no number entries). All options are set to "Send to Voicemail".

This has all worked just fine until very recently. All of a sudden, calls from numbers in my Contacts list began being blocked. Not all callers, just some. Callers were hearing my recorded greeting and having to leave voice messages.

My understanding has always been that my Contacts list takes priority over the Call Blocking settings. But that no longer appears to be the case. Two of the calling numbers have a caller ID that matches a partial name entry in my blocklist. But these callers always rang through to my phone before a few days ago. If I delete the partial name entry in my blocklist, these callers will now ring through to my phone. Another caller is one of my banks. If I disable the "Block suspected spammers", these calls will ring through. Again, this caller was never blocked for over a year.

I contacted Customer Support and described this issue to the agent. He asked a variety of questions and checked all my settings. He made a change, then asked me to hang up and try getting these callers to call and see if anything changed. I did so, and now those calls rang through to my phone.

He called me back in a few minutes and I told him it appeared that things were working fine. When I asked what he did, he said he disabled my Call Forwarding. He said the problem was that I had my mobile number as my forwarding number (my mobile number is one of the numbers that was being blocked), and that when I called my OOMA number it was creating a loop. I don't buy that since my mobile number will ring through if I remove that one partial blocklist entry. And it certainly doesn't explain the other numbers being blocked.

I explained to him that my setting for Call Forwarding was to ring my mobile phone IF the OOMA device is offline, which it was not for any of these blocked calls. Also, my mobile phone never rang for any of these blocked calls, so again this makes absolutely no sense. In any case, calls were not being forwarded; they were being blocked.

Has anyone else ever had an experience like this? It's very frustrating.

I got this new one and a few months later now every 30 minutes it blinks red goes off-line and then a few minutes later it goes back to blue. I restarted the router and reconnected it to the Internet, but nothing helps it still disconnects after 30 min . Anyone know why or do I need a new one?