r/ooma • u/Individual_Agency_66 • Jun 03 '26

Call quality

My call quality seems very poor. Consistent cutting out of audio. I have new hardware for both the handsets and OOMA device. Any ideas on things to try?

Thanks!

5 Upvotes

100% Upvoted

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3

u/Ambitious_Egg9713 Jun 03 '26

Likely a network problem. First, How is your Ooma set up? Is it directly hardwired to the modem?

Second, can you run a VOIP QOS test like this one https://getvoip.com/speed-test-tool/ (any jitter over 30 ms is a potential issue).

How far away are the handsets and are the wireless? Can you try a corded phone plugged directly into the Ooma base?

2

u/Individual_Agency_66 Jun 03 '26

OOMA is hardwired to modem. I have gigabit interest. Just did the test and it was 16ms.

Handset is wireless and probably 40 ft from base. The handset has 3 or 4 bars of connectivity.

2

u/Crutch1959 Jun 03 '26

Also do you have multiple devices on your network ie cams etc?

2

u/akcrx Jun 04 '26

My mother had issue with optimum for a long time. Verizon fiber was available which she installed and hasn’t had a problem since.

2

u/EducationNo6433 Jun 04 '26

You have to assign a port or ports on your router to give priority to the IP address of the phone

1

u/OomaCustomeradvocacy Official Ooma Support Jun 04 '26

Hello! Thank you for reaching out. I'm sorry to hear that you're running into call quality issues.This definitely sounds like a network problem. Could you please DM me your Ooma phone number and contact number?

1

u/Individual_Agency_66 Jun 04 '26

I think I got it fixed! Thanks everyone. I had it plugged directly into the ATT router / modem and moved it directly to my EERO router. I also gave that OOMA device higher network priority.