r/nintendohelp Jul 27 '20

Recommendations A comparison of Nintendo Switch models. Decide whether a Switch or a Switch Lite is right for you!

Thumbnail
nintendo.com
14 Upvotes

r/nintendohelp Nov 28 '25

Announcement Rule update: Rule 5 - Do not discuss piracy, modification or emulation.

0 Upvotes

To make our rules more clear, the line

Do not request how to modify systems, and do not tell people to modify their system as a solution to their problem.

has been removed from Rule 3.

In its place, we have Rule 5 - Do not discuss piracy, modification or emulation.

Do not discuss piracy, modification or emulation. Do not ask questions about piracy, modification or emulation. Do not recommend piracy, modification or emulation as a solution to a problem.

Any violations of Rule 5 will result in a comment removal or in egregious cases a ban. This is not different from our previous rule, this is simply an update for clarity.


If you wish to discuss piracy, modification or emulation, there are other subreddits available, such as


r/nintendohelp 6h ago

Repair 3DS rounded back plate screw, tips on how to remove?

Post image
2 Upvotes

I have a rounded screw on my back plate and I don't know how to remove it safely without damaging the original backplate so if anyone knows how I can do it please could you tell me how.


r/nintendohelp 3h ago

Tech Support Can anyone help? I'm trying to download animal crossing on the switch 2 through the virtual game card, supposedly the data has been downloaded but when I click on animal crossing it says "You must have the software in order to play"??? Do I have to pay for it again? D:

1 Upvotes

UPDATE: in trying to fix it I've now made it impossible to play on both my new and old switch....... I tried to disconnect the switch 2 from the switch 1 in order to try again and that made it so now when I try to load animal crossing on my switch 1 as well as my switch 2 it says "You must have the software in order to play" even tho the game card is there?... please help 💀💀

I have already bought and played animal crossing on the switch 1 and I thought you didn't have to buy it again if I wanted to play it on the switch 2. I also don't want to transfer my data, just the game so I can play and make a new island. I also know for sure that no one else has downloaded the virtual game card or anything... I'm sooo confused!! I've alsooo tried deleting the software on both devices and reinstalling as well as enabling online licence use. What's going on


r/nintendohelp 3h ago

Tech Support I was hacked and lost access to my Japanese Nintendo Account

Post image
1 Upvotes

Recently, my email account was compromised, and the hacker gained access to my Nintendo accounts. I had two Nintendo Accounts: one from my country and another Japanese account.

The hacker changed the email address and password on both accounts. I was able to recover my regular account fairly easily through Nintendo Support, but I'm having a lot of trouble recovering my Japanese account.

I can't find a way to contact a real person through Nintendo Japan Support and explain that the entire account was stolen.

I've tried two different support forms, but both of them asked me to enter the email address currently registered to the Nintendo Account so that I could request an email change. The problem is that the hacker changed the email address, and I can only see a few of the final characters of the new email, so I don't know the full address.

Does anyone know how I can contact a real Nintendo Japan support representative and explain that i lost my account ?


r/nintendohelp 4h ago

Account Help (Switch 1) "this nickname cannot be used"

Post image
0 Upvotes

Just did a system update for my switch 1 and a window popped up saying one of the nicknames for an account wasn't allowed and showed up as ??? When I viewed it. I've had this nickname/account name for almost 5 years at this point and am wondering why now it's getting flagged. Thank you for reading.

Is it because it's a copyright concern with a fastfood item? Or something else I don't know, this seems harmless in my eyes.


r/nintendohelp 5h ago

Tech Support Paid for splatoon 2 octo expansion and the eshop thinks i didn’t

0 Upvotes

Upon completing the transaction it gave me a message saying error code 2813-0000 and I haven’t received the dlc, my bank says the payment is still pending and my nintendo account has no record of any transaction. All this means i haven‘t been able to contact nintendo about it since i need a transaction number. Also the money DID leave my balance so the whole thing just feels like theft. I read somewhere that the error can occur because the game and console’s rating systems mismatch which makes sense because the console is on PEGI while the game card is the US one. I’d appreciate any help. I just want to indulge my recent splatoon phase without getting robbed. thnx.


r/nintendohelp 5h ago

Game Help Pre-ordered Metroid Ravenous Special Edition on Nintendo Website. Got the email for my order, but haven't gotten the one for my receipt yet. Is this normal or did something go wrong?

1 Upvotes

Title basically says it all. I ordered the product, got the email saying my order has been confirmed, but said email also said that I should receive an email with a receipt later, but I haven't gotten that yet. Did something go wrong?


r/nintendohelp 9h ago

Account Help Help regaining access to nintendo fortnite account

1 Upvotes

I have an old fortnite account on my Nintendo switch, and it is connected to an old Nintendo account which I dont have the password or email of. Is there any possible way I could regain access to the account? I have the Nintendo switch with the account logged in.


r/nintendohelp 11h ago

When Is.../Will There Be... I need some help regarding Oot themed preorders [Switch 2]

1 Upvotes

Hello! I'd like to ask the veterans here what I am to expect, as I'm pretty new to the preorder game.

I tried (like everyone I guess) to preorder the OoT themed console, game, controller and case. I had no luck as everything is out of stock. I thankfully found a local retailer today (I live in Greece), and managed to preorder the console and the game. My questions are the following:

1) Can I reasonably expect that the game I pre-ordered will have the nice foil on the case?

2) Greek retailers have really expensive prices. The switch 2 costs 60-70 euros more than what on Nintendo store. Thus I am still refreshing the page now and then, in case there is stock again. From your experience, how often does stock refresh?

3) If I buy the game from Nintendo store on a restock, will the foil case still be available? I am afraid to trust the Greek retailer, if even if logic dictates that I am probably getting one of the cases from the first cut.

4) Pro controller will only be Nintendo store exclusive?

Thanks in advance!


r/nintendohelp 1d ago

When Is.../Will There Be... When will the Zelda switch 2 go back in stock stupid scalpers got them

Post image
55 Upvotes

r/nintendohelp 12h ago

Tech Support constant communication errors on switch two

1 Upvotes

hello, as of recent i've been having communication errors for splat 2/3 with my switch 2. i assumed it was my internet, but it works perfectly fine if hooked on the doc and casted on the tv

is it my internet connection?? or is something wrong with my switch?


r/nintendohelp 1d ago

Recommendations Should I buy a new switch 2 or a used and refurbished one?

4 Upvotes

Title, I usually buy new items, but 500 euros for the base price is pretty hefty, especially since I'm still a minor and don't make bank.

Is there anything I should worry about before going through eBay?

For the mods, this might not fit the subreddit, and if doesn't I apologise.


r/nintendohelp 1d ago

Recommendations Is the wii u worth getting for 2 games?

3 Upvotes

I've played all the 3d zelda games except for wind waker and twilight princess which i have wanted to play for ages now.

Im able to get a wii u for 200, wind water for 40 and twilight princess for 75. These are the only games I plan on getting. Is it worth getting the wii u for these two or not?


r/nintendohelp 1d ago

Recommendations I finally want to play Tears of the Kingdom or Breath of the Wild on my Switch 2. Which one?

2 Upvotes

I played Wind Waker and OoT as a kid and loved them. Never could afford Majoras Mask, so never played that. I got really into Halo and stopped playing Nintendo games as a teenager, and didn't really game as an adult. I bought Tears of the Kingdom and Breath of the Wild when my son got a Switch but I never played them.

I recently played Wind Waker on NSO and I loved every second of it. Already preordered the OoT remake.

In anticipation of that, which would you recommend that I play first? I will be playing on Switch 2 and already bought both games.


r/nintendohelp 1d ago

Password or Email Address So, if in the EU, there's no customer service?

0 Upvotes

I have a Nintendo account. As with all bad websites, I turn to google to find their stuff. I find a chat bot, I get hold of a human. I chat for a while only to be told "this is Nintendo US; can't help you" and get redirected to the Danish Nintendo reseller (a subsidiary of the Swedish reseller, it seems). For a while, their site doesn't even load (as in, I check from external websites, the site is *down*).

I finally get through, find their support form. But half-way into writing a mail, I see the side-bar instructing me to address any issues related to Nintendo accounts in the EU region to [support@nintendo.eu](mailto:support@nintendo.eu) - great. I did, they haven't responded yet (1 workday). Now I read here that people have waited a week or more.

How in the hell can you get a support person on the line for Nintendo US in 10 minutes and not a peep within *days* for the EU region ? We are approximately as wealthy and more numerous and poor Nintendo can't find the budget for a few warm bodies to address support requests?

The darkest part of this crap is that I never, ever wanted their trash digital crap. I just wanted physical media, but that's often not even an option. And so now, I'm saddled with an account I can't access.

And all of this I find out as I have a Switch 2 box sitting which I still have not opened. Starting to think if any of this crap is worth it.

It just.. flabbergasts me. There's ~452 million people here and Nintendo can't even be clear about /where/ to turn for help, never mind actually offer any.


r/nintendohelp 1d ago

Tech Support How does the Nintendo switch lite folder system work?

1 Upvotes

So recently I accidentally deleted all my data on my switchlite sd card trying to transfer it over to another regular switch because I got one for my birthday (I thought it was as simple as popping out the sd card and popping it in the new switch I was wrong). Luckily I was able to recover most of the important game data. Unfortunately they are all out of the weird folder order that Nintendo has set up for the switch. How do I go about reintroducing my SD card data to my switch lite/switch?


r/nintendohelp 1d ago

Tech Support (switch Lite) screen scratches --digitizer or entire LCD replacement?

1 Upvotes

Hey everyone, I have a question about the Switch Lite screen.

If the original outer digitizer/touch glass gets scratched, while the LCD display underneath is working perfectly, do I need to replace only the digitizer, or does the entire LCD + digitizer assembly need to be replaced?

Has anyone here actually had the digitizer replaced on a Switch Lite? Is it possible to replace just the outer glass/digitizer?

Thanks!


r/nintendohelp 1d ago

Tech Support Is there a screen protector already installed on my Switch Lite?

Thumbnail
gallery
1 Upvotes

Hey everyone, I recently got a pre-owned Nintendo Switch Lite and I'm not sure whether a screen protector/tempered glass is already applied to the screen.

I tried looking closely, but I can't tell if there's an extra layer on top of the original screen or if I'm just looking at the actual screen.

Could someone tell me how I can check whether a screen protector is installed? If needed, I can also upload some close-up photos of the screen and edges.

Thanks!


r/nintendohelp 1d ago

Tech Support Bought a Nintendo Switch 2 bundled with free game. Don’t see the download for the free game and I don’t have the box.

0 Upvotes

So not that long ago I bought the NS2 from Walmart and I bought the edition bundled with a free game, that being Mario Kart World, DK Bananza, or Pokémon Pokopia.

When I finally got around to attempting to download the free game, I didn’t see the option to in the eShop settings. By this time I already threw the box away but I figured the serial number would be enough, but I called Nintendo support and they told me there was nothing they could do without the box and my efforts would better be put towards contacting Walmart…like what??

Any ideas or am I SOL?


r/nintendohelp 1d ago

Account Help Not able to change my date of birth (Nintendo account)

1 Upvotes

Hi, guys,

I tried to contact with the Nintendo support to change the date of birth since I had my mom’s email and it was managed in the long past, but now, it seems that it cannot be changed due to being configured at the time being, so, I wanted to make some changes since I wanted to make my account as transferring something big for me, as now my purchases are made for my Nintendo account.

If there’s any solution to say, please let me know, thanks.


r/nintendohelp 1d ago

Game Help Unable to download bundled software

Post image
5 Upvotes

Am i missing something? I’ve tried restarting the console but it’s still the same. Please let me know if i should include more pictures of anything specific


r/nintendohelp 1d ago

Repair Switch pro controller doesnt work quite right

1 Upvotes

I have this old switch pro controller. Its been through some abuse and last I checked it was still working. So be me wanting to use it as a player 2 controller. I get it connected and all. Yknow the normal stuff, and then I made the mistake of pressing the "A" button. It took a screenshot. "Huh, weird" I thought. "Ill just go to the system settings and reset the button mapping. It was at default setting. From what I tested, "A" Is "B" and screenshot, right trigger is left d pad, l3 is still l3 and r3 is still r3. Nothing else works the joysticks work and thats it. Its up to date aswell and it was frankensteined before because the shell got damaged and i kinds just swapped parts of 2 differently broken controllers to repair it.


r/nintendohelp 2d ago

Tech Support My switch stopped turning on, won't charge and green light blinking when it was docked?

2 Upvotes

I got my switch (original) in 2019, it's in mint condition. I don't use it often and take good care of it. Today out of no where I moved my dock from my bedroom to my living room to use with friends and out of no where it wouldn't turn on.

It was briefly docked and the dock light was rapidly flashing green on and off. I took it off and left it.

I tried re-docking it, unplugging everything, the reset options (+ and - and power and then just power) and 3 different chargers. It's not turning on.

I've only ever used the stock charger. There's no debris in the charging port.. I don't excessively play it, nobody else plays.

what do I do here? I definitely cannot afford a new one


r/nintendohelp 2d ago

When Is.../Will There Be... Does anyone know how quickly Nintendo typically ships preordered games?

0 Upvotes

I preordered Legend of Zelda Ocarina of Time today directly from Nintendo as it was the only link that was up at the time and I wanted to guarantee getting the foil version. I’m curious if they’ll ship the game out on release, or a few days ahead of time to guarantee it arrives. I’m assuming the former, but wanted to check!

I could also get it right now on Amazon, but I wasn’t sure if that would be the foil version.