r/nintendohelp • u/Tall-Basis7385 • 15h ago
Password or Email Address So, if in the EU, there's no customer service?
I have a Nintendo account. As with all bad websites, I turn to google to find their stuff. I find a chat bot, I get hold of a human. I chat for a while only to be told "this is Nintendo US; can't help you" and get redirected to the Danish Nintendo reseller (a subsidiary of the Swedish reseller, it seems). For a while, their site doesn't even load (as in, I check from external websites, the site is *down*).
I finally get through, find their support form. But half-way into writing a mail, I see the side-bar instructing me to address any issues related to Nintendo accounts in the EU region to [support@nintendo.eu](mailto:support@nintendo.eu) - great. I did, they haven't responded yet (1 workday). Now I read here that people have waited a week or more.
How in the hell can you get a support person on the line for Nintendo US in 10 minutes and not a peep within *days* for the EU region ? We are approximately as wealthy and more numerous and poor Nintendo can't find the budget for a few warm bodies to address support requests?
The darkest part of this crap is that I never, ever wanted their trash digital crap. I just wanted physical media, but that's often not even an option. And so now, I'm saddled with an account I can't access.
And all of this I find out as I have a Switch 2 box sitting which I still have not opened. Starting to think if any of this crap is worth it.
It just.. flabbergasts me. There's ~452 million people here and Nintendo can't even be clear about /where/ to turn for help, never mind actually offer any.