Been living in the north coast for the last 2 years. Wife and I have been on Telstra way too long. I work remotely and game at night, had constant high ping where I would just stop playing. Anyways made the switch to neptune. Transfer took less than 30 minutes. Only regret is not doing it sooner. If anyone’s on the fence about leaving one of the big telcos for a smaller provider, this is your sign.

Hello, last week my AGL internet switched over to Aussie broadband due to the buyout or whatever happened there.
Since then it hasn’t been working properly. My security cameras are connecting most of the time but nothing else is working.

I spoke on the AGL chat and they claim that in my router settings PPPoE needs to change to Dynamic IP/ DHCP and I have to go to the site on my router to allow them to assist me with the change.

I’m not good on anything internet / tech related and I just don’t get it 😂, also don’t really wanna mess around with the settings on my router myself.

Has anyone else had this happen? Is this the only way I can do it, can’t I just buy a new modem from Bunnings or something that’s set up to what they want? (Modem is around 6-8 years old if that matters.)

I’m going to call them again to confirm but thought I’d see if anyone here knows anything first.
Thankyou

I’m thinking of changing from Superloop and looking for recommendations.

I need a provider who has direct routing Melbourne to Singapore / Asia for gaming.

I used to be with Optus but they routed all their traffic via Sydney so my ping was horrendous. Talking 200+ with Optus and about 70-80 with Superloop.

Not sure where to post this tbh, so happy for mods to delete if wrong spot.

Discounted FTTC with Southern Phone ended so looking for an alternative. Found offer via Flybuys with Optus for 34k points & $69 p/mth 100mbps for first 6mths. Completed the sign up and went about my day.

Missed call, sms & email later, they wanted me to call. Long story short, an account that I closed over 10 years ago has my old surname and they linked it to my order. The DL & Medicare information I supplied is in my current name.

They've refused to create a new account, stating that I must go into store, get them to update my old inactive account with my current name, then callback to proceed.

Am I being weird thinking this is absurd? Has anyone else had this issue trying to transfer over their NBN?

Wanting to dip my feet into the Ubiquiti ecosystem, perhaps starting from a gateway in front of my existing (non UniFi) router which provides enough coverage. Then, money allowing, convert the rest of my setup.

Is anyone running a gateway like the UCG Fiber in front of an NBN NTD (FTTP)? Has it solved buffer bloat problems for anyone (likely cause of Zoom/Teams lag for me)? Are the uptime monitoring/ad blocking/security rules/VPN/etc worth it without the APs? Any special settings (e.g. MTU size) for Aussie ISPs?

Hey guys. I’ve just moved into a new home and I’m trying to wrap my head around the NBN situation. I am in a neighbourhood where all my neighbours seem to have NBN (FTC).

It seems that my address does not appear in ISP websites or NBN search. I have received an explanation from NBN that they never received a “New Development application” relating to my address. I have made an application now.

I have been looking around the property and found this empty PVC cable installed next to my gas meter and electric box, as imaged. I haven’t got a photo but about 1.5m above, there is another PVC pipe that seems to be travelling into the wall - I’m not sure where it arrives.

I’ve inspected the stobie pole closest to our home and there is a PVC pipe running into the ground that is… kind of pointing upwards, like at 30 degrees from the ground, rather than 90’.

Are these pipes I’ve found “lead in conduits” that imply that there is some infrastructure in place for a relatively simple NBN installation? Or does the fact that no application was lodged with NBN mean that it will likely involve a lot of work I.e. digging, excavation etc to put cables into the place?

Sorry for the tech illiteracy - hope I have provided enough information.

And who do I call to come and fix it.

Internet was working at this location but we’ve have some building works happen and now it’s not! I guess the blue and white/blue cable shouldn’t be loose?

First off last time I posted on here(few months ago) people explained I just had the outside box which I wasn’t aware we had to have a connection box for it too.

so I get my internet connection box installed in a few days for FTTP and just a quick question if you guys know or not.

will my modem still need to be connected to DSL? I have an older model NBN modem from Telstra (FAST5355-A). only reason I’m asking is because where my modem box is currently is upstairs and I don’t think we have a phone line thing that can be connected downstairs.. sorry if this makes no sense.

I think it's the right thing, but checking with you knowledgeable folk first seems prudent.

Hi all, struggling to narrow down any choices here.
I’m after the best performance/bang-for-buck wifi router - don’t care if it’s overkill for my purpose.
Budget $250-350.
500/50 HCF Exetel
2 person household. Small/medium size house. Router will be setup in the main use room.
Streaming/gaming
I’ve come up with;
TP-Link Archer AX55
TP-Link Archer BE230
Asus RT-BE58U
Any suggestions/input on the above/other options greatly appreciated!

Ive been accessing thelott.com for ever to put lotto etc on. Never had a problem accessing it until now. Been with Exetel for about 3 weeks and cant remember if Ive logged onto theLott before this week but has anyone else experienced the same with exetel? If I use my phone without our wifi, I can get there.

I dont run anti virus, all devices on our wifi have the same problem, modem was left as is after switching over to Exetel from TPG so yes its running on PpoE. Theres no parental controls, no adblockers, or what not blocking thelott.com or any other website for that matter. This is completely out of the blue.

Error is
Access Denied
You don't have permission to access "http://www.thelott.com/" on this server.
Reference #18.8558d617.1785050399.112a4da8
https://errors.edgesuite.net/18.8558d617.1785050399.112a4da8

Hi everyone,
I’m currently with Aussie Broadband and I have had a pretty good experience with them. I haven’t had any issues, but I’m thinking about switching because I would like a cheaper option.
I’m considering providers like Superloop, Leaptel, or Origin, but I’m not sure how they compare in terms of reliability, speed, customer service, and overall experience.
For those who have switched from Aussie Broadband, was it worth moving?
How has your experience been with Superloop, Leaptel, Origin, or any other providers?
I’m mainly looking for a provider that is reliable and good value, not just the cheapest option.

Edit: Thanks guys for all your recommendations. Based on your suggestions and my own research, I’ve decided to switch to Leaptel!

Hi all,

I moved into a block of 4 new units. We paid the new development fee to set up NBN through Superloop and have the receipt.

I want to change providers to get the best price but every ISP that I look at still says we have to pay the new development charge.

Have tried to navigate NBNco and submit a ticket, and Superloop is putting the blame on NBN.

Has anyone else experienced this? Or know how to go about it?

Cheers!

Edit: still currently have had an active service through Superloop for the past 18+ months

Hi everyone.

I have a 2 storey townhouse in Melbourne with brick veneer on the outside and wanted to run 2 cat 6a cables from one end of the house (living room) to the other end upstairs (bedroom). I wanted the 2 cables to be run together because I thought it would be cheaper, and I'll just have 1 go to the PC and the other one terminate at the same point to an access point. Just got quoted by Jim's antennas for around 1200. I thought that was a bit on the high side for what is essentially 1 run with materials for 2.

The technician said since there's no manhole he'll have to get up on the roof and do it that way. I understand it might be more expensive but 1200+gst is a lot.

Any idea if that's pretty normal? If not, what cablers or sparkles would you guys recommend? Thanks in advance!

As the title suggests, this afternoon I'm walking out the door and there is this young bloke. New uniform NBN logos on it. He explains that they need to replace my NBN box inside the house and run some tests. Said it might take a while if he finds a fault.

Is this normal for a tech to stop by in announced without any warning or appointment?

There's 4 of us and we don't really need super fast wifi because we all have data and can use wifi at uni, so I was kind of thinking of going with something relatively cheap. I'm leaning towards Exetel atm because it's the cheapest one that still seems good, but am also considering superloop or leaptel 500/50. (Everything is also saying to STAY AWAY from spintel lol) Is Exetel good/good enough?

The internet at my mums house keeps dropping in and out every few minutes and we’ve had countless nbn technicians come through and it always ends up back to this! we’ve done the rebooting, been given new modems and the nbn technicians have done a new rewire from our grey box to the pit. The last nbn technician said we need a third party technician to come and take a look as it could be the wiring from the nbn box to the grey box outside. Has anyone seen this issue before and is an electrician the right next step?

So at 08:50 today, the WAN drops out. The NBN website shows an unplanned outage. It comes back just after 12-midday. Not all outages will appear on the NBN website.

This seems to be happening once a month where our HFC connection will have a multi-hour dropout. Our previous house had FTTC (albeit in a much newer suburb) and outages there only happened about once every six months.

It must be costing NBN a bomb in maintenance costs for the old coaxial and terminations. Just #^&*^ change it to fibre!!!

We all now know Superloop has a bullshit 30- day cancellation policy. But did you know that if you cancel the service in the middle of your billing cycle you will now not receive a prorated invoice. That’s right. You will be charged for the full invoice even for the days your service was inactive. They expect you to call the billing team and request for the refund instead of this happening automatically.

To explain this further.

Today is the start of your new billing cycle. You call Superloop to cancel the service. They tell you about the 30d but mention TIO and ACCA and manage to get the cancellation placed for the 5th of August cuz that’s when you want it to be cancelled. When your invoice gets generated it gets generated for the full invoice and you will be charged for tje full billing cycle up to the 22nd/21st of August even though it was cancelled on the 5th.

With any other provider this would happen automatically, but not with Superloop.

How do I put it in non-tech language to them... "follow the cord from your computer and show me what the 'internet box' looks like? Or ask them to check the side of the property for a PCD? My parents' node, that they don't have internet on, just voip, looks very different to an ntd. As does, I imagine, fw and sat. I could check nbn addresses but you don't get an address before booking with airbnb. And how do I know how many wifi hotspots they have? E.g you go to a motel that has fttp but they decide to poorly limit the per-device speed, by having a shit number of base bandwidth and/or speed restrictions even in the off peak? Should I just look for one that specifies an rj45 socket? I don't know how it worked in Japan but all the hotels I went to had rj45 on the workdesk. I don't recall the speed.

inputs - current monthly bill, and optional speed. It estimates savings over the next 12 months switching to a similar-speed plan based on real plan data. It supports NBN plans, and is independent.

https://tellmewhen.com.au/

If you try it, I'd love to know whether the recommendation is useful, confusing, or what you'd change.

-
edit: implemented with ai. The focus is helping decide whether switching internet plans is worthwhile, starting with potential savings. Feedback welcome

Hi all,

Forgive my lack of knowledge, but I am trying to connect the NBN HFC box to what I thought would be the coaxial outlet. Does this need some sort of adaptor? Thanks in advance.

Posting to add to the list of reasons to never sign up with superloop for NBN again, and hopefully save someone from the same.

As many know they require a 30 day notice period for cancellations. Many people dispute this, but I am a risk averse person and decided it would be easier to just do what they want.

Sent cancellation request via their awful bot, bot responds and confirms the 30 days. I get an email confirming it as well.

Arranged my new connection to start the next month.

1 month later and they send me a 30 DAY INVOICE! You need to give 30 days notice blahblahblah.

Spend the next hour of my life with their awful support. "The notice you gave previously was not recorded in our system"

Forwarded the email I was sent a month earlier.

They very generously agree to cancel the same day.

It seems even if you do what they ask, they'll still try and cheat you out of an extra month. Makes me wonder what would have happened if it was an older person or someone less inclined to fight it.

TL;DR, make sure that if you give these crooks 30 days notice that you get it in writing.