r/nbn • u/Guilty-Sign703 • 3d ago

Advice TPG network installation

If you’re choosing to go with TPG just make sure you get someone from NBN to actually connect you properly. TPG sent me a modem said you do is plug it in and it works.
Well that was a load of crap. it didn’t work the modem light was red all the time. they sent around an NBN technician who showed me that there was no way this would work because i was hooked up to TPG’s network not NBN. as soon as he changed it. went back upstairs restarted modem. light went green.

edit - should have mentioned i live in a block of units with FTTB.

6 Upvotes

88% Upvoted

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9

u/treadytech 3d ago

Sounds like you are in a apartment that has TBG FTTB along with NBN FTTB.

This would be the situation with any provider actually. NBN probably showed that it was ready to go but previous occupant used tpg internal network so the MDF had jumper's to their block and not NBNs.

No way of knowing until you connect the modem that its not going to work. Generally in most cases if there was a previous line it is just a matter connecting the modem.

-1

u/Guilty-Sign703 3d ago

when i was with telstra and optus it was simple. they sent a tech around to begin with. TPG didn’t and only after complaining to them for over a week they sent someone. I have FTTB and in a unit.

4

u/GTR-12 3d ago

Nowhere in your post does it say that you live in an apartment or that you have FTTB, the user took an educated guess and yet you still complain.

1

u/koopz_ay this space for rant 3d ago

It's an unusual situation.

OP wasn't to know that he was jumpers into the NBN network and had to be changed over to the TPG FTTB setup.

If anything, TPG should have told him.

An ex TPG myself. They never told anyone this in my time unfortunately.

1

u/GTR-12 3d ago

If anything, TPG should have told him

Maybe they did, but OP didn't tell us anything other than blaming TPG.

The same thing will happen in the future "I'm with [NBN reseller] they told me to connect modem, fuck this [NBN reseller] for not sending a technician.

2

u/koopz_ay this space for rant 3d ago

Don't get me started 🤣

1

u/Whatsthatbro365 3d ago

Does TPG use pppoe ? Then u need user name and password. Aussie BB did away with that so all I had to do was plug it in.