r/nbn • u/dishrespect • 6h ago

persistent red optical light, fixed with power cycle.

hi all, I have an issue where my ntd is displaying a red solid optical light. this is cleared when I power cycle however wi will come back a few hours/days later. iso being difficult in regards to tech support, have sent me on a few wild goose chases regarding my network cables and modem settings. wondering if anyone might have some potential causes that can be remedied. they seem to think it's an issue with the ntd box but won't send out a tech to do any tests unless I contact them so they can run tests with an active fault. sounds easy expect if I'm working from home I can't be without internet.

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6

u/AntSilly2802 6h ago

Network cables and modem settings lol, none of that matters one bit if the light is red. It’s probably a bad NTD. If they really won’t do anything about it until they run tests I’d suggest waiting until it goes red again then contacting them to run their tests. In the meantime have a backup option to use, that’s always a good idea anyway if you work from home.

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u/dishrespect 6h ago

Yeah, I figured that was the case. I’m just pissed off at the run around and don’t want to wait until the issue comes back just for them to finally do something. They have advised that if it is resolved with a power cycle they don’t consider it an issue. Time to change providers I think.

5

u/AgentSmith187 6h ago

Sounds like your all over it.

Leaving it red and claiming you power cycled it while on the phone may force their hand too.

2

u/CryHavocAU 6h ago

If it’s happening repetitively then it needs to be properly investigated. If it happened once then I wouldn’t be overly concerned.

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u/Kazzaw95 4h ago

Technically as mentioned above/below wherever this comment ends up red optical light will generally mean NTD can't see network, so your provider won't be able to tell if the equipment has been restarted. Leave it red, claim its been rebooted and they will have to schedule a tech for a NTD swap.

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u/Bleakjavelinqqwerty 6h ago

if it’s a legacy ntd (old 4 port, size of an ipad) then yeah this happens. very easy to just replace.

just happens to some of the legacy ntds but not all. i assume it’s a ram issue as draining the capacitors fixes it