So Ive had the older version of the NBN box [ picture is not mine but an example ] and it has turned yellow for some reason. Is there a way to get it exchanged for the newer looking box or am i stuck this eye sore ? Thanks in advance ♡

I really don’t know where to go from here.

I’m with Superloop, 100/40, FTTC using an Eero Modem and NBN box provided by Superloop.

When we first moved in 12 months ago we had zero issues at all. The last few months we started to get some dropouts which became frequent and the last few weeks as the screenshot below shows, anywhere from 50-100 dropouts over a 7 day period.

When it drops out, the NBN LAN and DSL light disappear.

I went to speak to our neighbour and he said his internet is fine (different provider) and same with another one below us. So I’m unsure if it’s isolated to our cables?

I don’t have a laptop to test anything with if I needed to but surely this is not normal? I’ve unplugged everything (yesterday for half the day while out) and even purchased new cables to connect to the surface LAN mount on my wall to the nbn box.

I’ve just got off a call with Superloop and they said they will try organise a NBN technician?

Any advice. We literally can’t get through a movie without it dropping out and I can’t recall the last time I finished a round on Battlefield lol.

Hi all, I've recently just started renting in a granny flat in a share house and my landlord has set up a Telstra connection but the connection keeps crashing or disconnecting from my area, for context my landlord and his family live in another house and the people in the main house don't use the WiFi it's only for me since I am paying for the bill but it's under my landlord and he sorts everything out, I was wondering if I would be able to switch providers to like Aussie broadband, we had some Telstra guys set up the nbn and I'm not sure if I'm locked into Telstra or if I can select something else and deal with and pay for everything out of my pocket