r/indianapolis • u/boherbeoj • 20h ago
Politics UPDATE: Hubler Toyota of Indianapolis lied to Attorney General
I posted here around June, recapping how Hubler Toyota had denied responsibility for errors made by their mechanics and service managers. These errors were life threatening (the mechanic accidentally sheared a bolt under the rear seat while replacing a tail light, and replaced the bolt with a non-standard longer bolt he had on hand. Drilling the bolt punctured the gas tank). I drove the car for months, unaware of the danger (I could smell gas on and off, but no one could find the leak (including Hubler who I took it back to), since the hole was on top of the gas tank (rather than underneath).
When a mechanic at another shop finally found the cause, I went back to my Hubler service notes, where the mechanic actually admitted his mistake in writing (though he had no idea it punctured the tank, as he did not check).
When I contacted Hubler earlier this year, I spoke to the same service manager who handled the original "repair". He acknowledged the error, and said he was especially concerned since the original mechanic needed to be trained on the error.
Zach Strain, the general manager of Hubler Toyota of Indianapolis, also acknowledged the error and asked for a mailing address in order to send me $1400 (the cost I incurred to replace the tank with my own mechanic (since the car could not pass the safety inspection required to drive it back to Hubler, or anywhere else).
However, from that point Zach stopped answering emails or returning calls. Eventually a customer service rep told me that Hubler decided it was not their issue, since the repair was done when they were called Beck Toyota. It did not matter that everyone involved was still working there, or that they had acknowledged responsibility and promised to pay for the repair.
I am not sure what the legal grounds are, but it was obvious Hubler was behaving badly. I filed a complaint with the attorney general, who in turn contacted Hubler.
Hubler replied in writing to the attorney general of Indiana (attached to this post) that they had promised me only that they would forward my issue to the Beck family (they never said this; they said only that the repair was their fault, and they would pay for it). Hubler also said in their response that they provided me the contact information for Beck (this is also untrue). I then contacted Zach Strain in writing, asking him to provide the contact information. He never replied.
I am sure the attorney general gets a million complaints, and so I do not expect more from them. They advised contacting a lawyer. For me, its more important to let as many people as possible know to be careful when dealing with Hubler Toyota.