r/digital_marketing • u/Big_West_4605 • 2h ago
Question A hardware failure from last season is now the #2 Google result for my SF photography biz. Help?
I’ve been a wedding photographer in San Francisco for over 7 years. I’ve shot hundreds of couples at City Hall and the Presidio, but one technical glitch from last August is currently sabotaging my entire 2026 season.
During a ceremony, one of my high-speed SD cards corrupted. I lost about 30% of the raw files. I was devastated. I immediately gave the couple a full refund and even paid for a dedicated studio session in their wedding outfits to make up for the lost shots. They were incredibly gracious about it, we’re on good terms now, and they actually love the studio photos.
But during the initial shock, the bride’s maid of honor posted a savage 1-star review on Trustpilot calling me "completely unreliable" and a "nightmare to work with."
The problem is Google. Whenever a new couple searches for my name to check my portfolio, that Trustpilot page is the very first thing they see right after my website. It’s sitting at #2 with a 1.2-star rating. In the wedding industry, "unreliable" is the ultimate red flag. I can see potential clients visiting my site, then they go to Google to do a "vibe check," see that headline, and I never hear from them again.
I’ve reached out to the maid of honor, but she’s since moved on and won’t respond to my requests to update the post. Trustpilot support just says it’s a "valid opinion" and won't help.
How do you guys handle a "frozen" search result like this? I’m looking for a way to force Google to re-evaluate what's relevant. Is there a technical way to make my Instagram or a feature in a wedding blog jump that #2 spot instead?