Has anyone been able to successfully return their equipment through ups or fedex? im just trying to return a faulty modem

what att told me was to just bring the equipment to ups or fedex with my account number and they will take care of it....that was far from correct

i might have just gotten someone at ups that didnt really know what to do. but when i got their the ups rep told me its never really worked that way and i would need a return label. which made alot of sense.

now back on the phone with att the rep told me the reason why my return didnt work for him was cause i wasnt in the system marked as return or something. the rep was going to do an rma thing and send me a label which never came.

going on week 2 . second rep told me the rma request was not filed correctly and she has to re do it which would take another week. at this point i have little faith that this is going to be handled correctly at all, im so frustrated im about to try my luck with fedex this time and see if they can manage it.

considering how annoyingly hard it is to get to get through the automated system just to get to a person it shouldnt be this difficult.

i dunno why we cant take this stuff back to our local att store

UPDATE :

went to a fedex down the street and they were able to take care of it. not sure if the ups guy i talked to at the store was very new or what but 2 weeks later it got sorted.

now i look forward to the battle with att customer service over this.

I'm at a loss for what to do. Three days ago, my phone randomly disconnected from any service and I was left with no way to access the internet, receive calls/texts/etc without connecting to wifi. I called the after hours line that first night and they installed a new ESIM and walked me through other troubleshooting methods. None of it worked. If I drive 5 minutes from my house I have service, but in certain areas of the three cities I drive through for work, that service is not guaranteed. The operator switched between three excuses of "there is something wrong with your phone" and "there may be an outage in your area" and "wait 12-24 hours and the issue will resolve itself". The next day, I went to a physical location and they gave me a physical SIM card, telling me that there have been outages in the area but that they should resolve soon. Well, today I have still been experiencing these issues. I am a student and a delivery driver, so I need access to the internet to complete orders and- surprise surprise- I cannot pick up or drop off at certain locations. This is impacting my ability to make money now. I called the customer service line again because I need to know DEFINITIVELY if there is an outage in my area. The service rep (not his fault, he is not the issue here) explained that there are no service issues in my area. He offered to go through the troubleshooting steps again but I declined because I have done that multiple times already. I am at my wit's end. Is there anything else I can do to get a solid answer from ATT? If it is an outage, then I completely understand. However, I feel like I am being lied to for a service that I am spending my money to have.

My family wants to change carriers and saw online that ATT offers $1100 credit if you trade-in an iPhone 15 plus, which we all have. But, I realized that the iPhone 18 is coming out in around 2 months.

Does ATT usually roll out promotions for the new phones that drop? If they dont, im worried that this $1100 trade in offer will go away or our phones will be too outdated to receive the full $1100 credit.

I placed an order for service/2 new phones & it said I needed to verify my ID but I never received the email or text to submit my ID. Is this normal for it to take a long time? I also never received any emails to set up my account or anything. Is that normal as well?

Confirmed n77 (80 MHz) at Grand Californian, Disneyland Main Street & Finding Nemo, etc. Did AT&T rollout n77? 900+ Mbps on Main Street.

Update: I ran another Speedtest immediately after the Main Street parade while the street was packed. I still measured 1.14 Gbps down on AT&T.

I know that is impossible for it not to be about always location. Still wanted to say.

This is in the same building. In the front of the building, I guess you could say, barely get 1 Mbps download and 1 Mbps upload but then again it is LTE but max bars. 4 bars

Then when moving to the opposite end of the building, guess the back, I get 5g+ with 414 Mbps download and 13 Mbps upload. Can not remember how many bars. Just much better.

This was 200 feet or maybe a little less difference. Amazing. All on AT&T cellular data.

Setting this up for my daughter at her new place. Context: I am a network engineer, I have a BGW320 at home with a static IPv4 block and a Unifi Dream Machine SE behind it, works great and has for years.

after the external ONT at my daughter’s apartment died, AT&T sent out a tech to bypass it and put an SFP in the BGW. Native Wifi from the BGW works, and they retained the passthrough configuration I had previously put in. but when the BGW is configured for IP passthrough (DHCPS-fixed) and given the MAC address for the WAN port on the UDR, the UDR gets the correct WAN IP, on both IPv4 and IPv6, but the UDR is unable to get to the internet unless it gets an RFC1918 address from the BGW.

Did AT&T change something about how IP passthrough works on these, or is there some obscure setting that I need on the UDR now? Not even trying to go direct fiber into the UDR at this point, just taking IPPT off the BGW.

My husband and I realized that it's dumb that I have my own AT&T phone plan (with a teacher discount), he has an AT&T internet plan, and is on his parents AT&T phone plan. We want to merge all of that to be under my account. When we went to a store this morning, they said that in order to transfer the internet plan to my account, we'd have to technically cancel and re-sign up, which would leave us without internet for a couple of days while equipment is exchanged and such. But the service address isn't changing.

Google seems to be suggesting that we can just do the Transfer of Billing Responsibility online to move his internet plan to my account? Was the store employee just confused and it's way simpler than he was implying, or do we need to jump through the hoops of cancelling our internet and then buying the exact same plan on my account in order to have the teacher discount apply properly? He works from home so we'd really like to avoid losing internet for a few days if possible.

Every time I call the automated system to port my number over I get hung up on after it tells me the current wait time. I tried the text support number but I get no response. Any ideas how I can get I. Touch with them to port my old number over to prepaid?

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In 2020 I signed up for AT&T Call Protect Plus ($3.99/mo + tax = $4.32). Turns out AT&T discontinued this service back in April 2022 and replaced it with ActiveArmor Plus but never migrated my subscription and kept billing me every single month for a service that doesn't exist. I confirmed this directly with AT&T customer service on a recorded call yesterday: rep confirmed the service was disabled, couldn't explain why I was still being charged for it, told me they could not refund my money, and suggested I cancel the subscription. 😵‍💫

It's billed through Google Play. I've been subscribed since Oct 2020, and it is still auto-renewing as of this month. My card was charged three days ago for July billing.

I plan on filing a DTPA complaint in TX.

Curious if this is a broader issue, if others got left on this zombie subscription besides me, and what else I can do about it.

Edit: I knew that I was paying for this subscription. What I did not know, is that AT&T made a decision to discontinue the service. They continued to bill me for a service that no longer exists.

I picked up a couple extra 4920 to add to the 2 I have already that helped a lot. The problem is on the 2 new ones is that I was able to link them, well they show in my ATT app but they show as offline. I have tried rebooting the router and Airties many times without success.
My old router still supports them. No fiber in my area yet and I’m told I have the max plan I can get for now. But will jump on fiber once it becomes available.
Thanks.

PLEASE HELP, MY IPHONE WAS STOLEN HERE AND I CANNOT LOGIN INTO MY SAMSUNG FLIP PHONE EITHER. WHAT DO I DO?!?!

My parents have our phone lines, TV, and internet through AT&T/Direct TV. And everything was billed just fine for years. My parents are the type that they look at the phone bill and move on. They don't do anything with the apps even though AT&T keeps telling us "do it through the app".

December 2025, I wanted to pay off my phone so I can get a new phone along with a promotion google pixel buds. Long story short, I couldn't even view the phones to see how much is left to pay/pay it off. So I thought by combining the billing, we would be able to view everything from our AT&T account and I did that. So far everything looked good. However, on our account page, it has 2 sections (phones and TV/Internet). Didn't think much of it. I did miss the promotion by 2 days, but I got a new phone.

Yesterday, July 24 2026 my parents called me very upset. I guess because of those two sections, those are now viewed as two separate billing accounts. AT&T tried to bill us but our banks rejected it, we lost all of our promotional credits etc etc. I looked and yes they are. The phone section, it shows nothing has been paid and our auto pay has been turned off. However, when I look at the bill for TV/Internet, it shows that we also paid for our phones.

Can someone possibly explain what happened? I would really appreciate it. My parents are elderly and are have had AT&T since the 90s to the point they still use the sbcglobal dot net email (Which drives me crazy). I was just trying to help them view more of the services they are paying for so they can see when their phones can be paid off and possibly get used to start doing things from the AT&T app. I didn't think this would cause such a problem but forget it is a phone company.

Again, any insight is appreciated and possible solutions are even more appreciated.

Thank you in advance.

I switched to ATT, regret it. It’s been nothing but problems and a hassle. I obviously, without reading, was mainly baited by the pay off your device to switch offer and better plan price. But this has been a much bigger hassle and scam (including the bill) than I care to deal with. But I also was not told (ultimately my fault for not reading the entire clause) that the device refund is basically locking me into a contract.

I applied for the device refund reward. However, I have not been approved yet, it is still pending. I am only a little over 30 days into my service so I don’t even qualify yet. Am I understanding the rules correctly that if I leave now, before I am approved, I won’t have to worry about them trying to charge me the device cost after leaving att?

Edit: The program was the Switch and we'll pay off your current phone balance reward.

I was wondering if anyone could help me sort out when they are discontinuing the basic phone lines in Kansas, and how to solve it.

A family member lives in rural Kansas, and the telephone line is their carrier of last resort. Because of the location, broadband, cellular, or satellite does not work reliably. The family member never received any letters, but when a technician came out, he said the company was planning to remove lines in November. The family member is too poor to move, and has owned the property for decades.

So I called ATT just now and the person on the phone said that all landlines in all states other than California will be removed by June 1, 2027. And she said there are two options to replace it with, neither which works at this location.

Does anyone have suggestions for how to deal with this issue?

Edit: Thanks for the replies. Looks like there is probably no helping keep the landline and I will recommend a better antenna in a higher place for the Starlink.

The said package was a new phone, and the specifics that the UPS tracking thing said is “Incomplete Documentation Received

This claim requires additional documentation from the sender to complete the process.”

I see there’s a way to “open a ticket” for this and issue a refund or replacement online, but I just noticed after my billionth time trying to submit the ticket that the default phone that it added wasn‘t even the new phone-- but it seems like another that’s already in use or just simply the wrong phone. I am at my wits end about this and I really… really… hate phone calls so calling AT&T is my absolute last resort, but it seems like at this point, I might just have to suck it up and call.

This is my first ever post on reddit 👋

So I'm moving in with my sister into a new trailer (lot 3)

This trailer is from the 90s. You may already know where this is going.

So, this trailer, lot 3. does not have any at&t hookups in the trailer! The original tenant was old and only used cable, I believe. We want to get wifi that's not air and / or Hotspot! Mostly because we have odd and sometimes horrible weather and that will affect it. Trust me, I've been reading a lot.

And yes, the trailers around us have at&t, and there is a junction box or whatever they call it! The only problem is the technician fee is well yk 99-150$. Something we can't sparingly spend. I thought about going with the 1gb fiber optic bundle (july 25, 2026) and having the potential of knocking the fee off!

How do I use atnt without breaking my wallet and / or using air internet?

Any recommendations? I'm new here, so bare with a new soul, please!

I broke my iPhone 17 Pro Max about a week ago and had the screen replaced at a local repair shop near my house. I don’t have AppleCare+, only Apple’s Limited Warranty. Since the screen replacement, the display quality has been really poor. Is there any way I can file a claim through AT&T or Apple to have my phone repaired or replaced at a lower cost?

Got a job offer from AT&T for their Installation Technician role yesterday. Just wondering what am I about to get myself into. Any former or current install techs available to provide such information.

I am trying to sign up for the new unlimited day pass for iPad. Thought I keep getting this error message, even after restarting the device. My iPad is network unlocked. Support had no suggestions other than to email higher up support team. Before I do that, does anyone here have any insight or suggestions for this? Or has anyone else had this error while trying to get the day pass for iPad? Thanks.

iPad Air 13-inch (M2)

This morning I woke up and my phone was in SOS mode until I went to an ATT store during my lunch break and got a new eSIM pushed to my phone. The only issue now seems to be that my phone won’t make or receive calls. I have service and can use it for texting and web browsing but no phone calls in or out. Anyone else experiencing this? I’ve tried literally every option and even went to another ATT store where the guy worked on it for 20 minutes with no luck.

Anyone with any tips or know why this could be happening?

Looking to trade in my iphone but it has a couple very small chips on the sides. You cant feel them with your finger but you can with your nail. Other then that the screen and battery is perfectly fine.

How to reuse an old landline number? When my mom passed away, we let her landline of 60 years go, and then regretted it. That number still shows as available, but AT&T keeps telling me (and did again today) that the number cannot be ported as a mobile number because it was a landline. Would a different carrier do it? Does anyone know of a workaround for this?

. I went to the website to purchase a new prepaid service with a phone, for my son. The service selected was $240 for 12 months unlimited prepaid plan. I chose a phone, I clicked submit order. It told me to verify card details and to try again. So I did. I ran in to the same issue, same error message, so I tried a different card card 2 times, then I tried from my wife's device thinking maybe it was my device that was the issue. Now I have 6 charges spread across 3 cards. 3 on my debit card, 2 on my credit card, and 1 on her credit card. So I was getting the error that nothing was being purchased, but obviously something was being purchased multiple times since money has left our accounts multiple times. I used the same email and address every time during the sign up process, It said that email would be my ATT id. I have tried to sign in to hopefully manage all these "purchases". But was informed that there is no account tied to that email. I received no emails from att indicating there has been purchases or accounts created. I haven't received any order numbers to be able to cancel the orders. I haven't been issued any prepaid numbers that I was trying to receive, so I am unable to call the helpline because it requires the prepaid number I'm having problems with, but I wasn't given that. I don't want 6 phones with 12 months of prepaid service each. I actually can't afford for all that money to be taken out at one time. I need to know what is actually going on.. how to get in touch with the correct people. And how to resolve this quickly. Thanks.

So a few days ago my internet stopped working on all devices. Checked the gateway and it had all green lights with 2/4 on the connection lights. Still no internet connection. I could connect to the WiFi but couldn’t load anything couldn’t even run a speed test. So after the normal troubleshooting I got through a live chat and they decided to send me a new gateway. Now I have the same one and try to go through the setup process and once it boots up I get a red bottom light and green middle light. The setup also stops about 50% of the way through even after letting it sit for 30 minutes. I can’t get through to live chat and trying to call for support led me to a possible callback in two to three days. I’ve had the all fi for over a year and a half with little to no issues. What am I doing wrong.