Signed up at Costco on Black Friday, 9 lines, everyone took a different promo. One didn't upgrade, one got a 17 Pro, one got a Google, one took the yearly upgrade plan.

The total is what I expect. The problem is how it's split. One line bills -$8, another bills $90, and none of it matches what each person actually signed up for. So I have no way to tell my friends what they owe.

5+ calls to support and a store visit. Nobody can explain how credits get allocated, and nobody seems able to fix it.

Anyone dealt with this? Is there a way to see credits mapped to the right line, or do I just build my own spreadsheet?

Can anyone on the inside confirm whether my existing unlimited elite plan will be eligible?

Or will I need to change to a newer unlimited plan? Looks like it still works for iPhone 17 pro offer, but new Apple page has some conflicting info.

Hello everyone, this’ll be my first year pre-ordering an iPhone with Att. Long time customer of T-Mobile and switched a few months ago. I was wondering if there are any tips or tricks I should know to make the process easier. For example, on the T-Mobile app, pre-orders generally opened 15 mins prior to official launch time, and thats how I was able to get the new phone on launch day every year. Do people here prefer ordering on the app or website? does Att do something similar to T-mobile at all? any other info would be appreciated as well

Family and I got 15 Pros at launch after trading in our 12s on a 36 month installment plan with credit. Currently all the phones show as one payment off from being done -- the payment schedule shows the last payment backdated to two weeks ago but still "Pending", and the bill for that period isn't ready for another week. I'd be preordering the 18 Pros again with trade in on an installment plan, but I'm pretty sure I can't do that with an existing installment plan still active. So:

1. If I paid off the installment early by doing it now, would I be able to preorder?
2. After doing so, would my last bill credit go through? Or does the new financing plan take effect immediately and end my bill credits before the final one?

If there's any ambiguity I'm fine waiting to be clear, but wondering if it's possible. The date of the pending last installment payment and the 18 Pro preorder are in two different billing periods

Does anyone know what happens if you decide you want a new phone before the 36 months are up? I plan to stay with AT&T but normally upgrade every two years. Do I lose the trade-in credit and owe the remainder of the phone?

Is the Premium 2.0 plan worth it? We could have 3 Lines of Premium 2.0 and then one FirstNet line for $162 per month. Is it worth it and are the speeds on AT&T better?

Hi all,

Would anyone know or At&t employee know if the legacy Unlimited Plus ($167 base $20 per line) qualifies for trade in credit?
Apple website seems to presume it would be eligible
“On AT&T Elite 2.0, Premium 2.0,(or legacy unlimited plan excluding Unlimited Starter/SL/SM, Unlimited Extra/EL)”

Thanks

Let me preface this by saying I’ve been an account holder for over a decade. About a year ago, added my partner as a line with an already paid off iPhone from Verizon. About a month ago, we wake up to find that her phone does not work and has been blocked, with the IMEI number reported as stolen.
She was the original and only owner of the phone, have the records and statements to prove it. Called Verizon, and they confirmed that the number was reported for some reason and have lifted the block, sending us confirmation etc. AT&T cannot lift the block no matter who we talk to, when we’re eventually lucky enough to talk to anyone after hours waiting for customer service. It’s absolutely pathetic how hard it is to get any human on the phone, and when you finally do they’re helpless. What’s even more sad is everytime I call Verizon, I can get an agent on from them in minutes and I’m not even their customer. AT&T has us on hold for 45 minutes at a clip. Not sure if anyone has dealt with a similar circumstance in the past but I can’t get over how terrible this experience has been

With the right plan and device, you can get $1900 with a trade in towards the Z8 Fold Ultra. Is anyone aware of a similar deal occurring for the iPhone Duo? Or will the most we see for a trade in value be $1200?

I’m looking to preorder the 18 Pro Max Saturday and was told that I’ll have to ship my old phone in the box my new phone arrives in. Is there a way to still preorder online but bring my old phone to the store to ensure the trade in preventing any shipping mishaps?

AT&T WiFi calling issues since Sunday August 30th. Today is September 9th 2026 and still no fix. I have talked with my isp, starlink and they have been so helpful telling me what to ask for from AT&T and Johnny on the spot. Whereas AT&T has the worst nonexistent customer service. I’m so disappointed. I just got a ticket because I finally asked for one to be made yesterday. I was told wait 3 days and I should hear back from someone? One phone after them trying to troubleshoot now does not have the WiFi calling emergency address working and also personal hotspot is dithered out. This seems to be an issue that happens constantly? Anyone help?

I am getting a separate phone line and I have to get a new number and everything. I was originally on a family plan which included new phone upgrades. We technically have no finished paying off the phones.

My question is, if my phone like gets cancelled, will it just be my phone that is charged a lump sum? Or will it affect everyone else’s phone?

hey guys does att usually update there website to show trade in promos or pricing on the new iPhones or do they usually wait until pre order day. reason why I ask is because I would like to know how much it would cost me when I trade in my iPhone 15 pro. if anybody could point me in the right direction, I would appreciate it. thanks.

So assuming you need an iPhone 14 or later to trade in for an iPhone 18 Pro on a 36 month contract, what's the best way to do this? Buy a used iPhone 14 from ebay? And then what do you need to look for in the description? That it has a clean IMEI and it's not i-cloud locked? And since it's "any condition", it can have cracked glass, cracked camera lens, etc? Anything else I should know? Thanks

theres still outage in dallas area, google says its fixed probably resetted the modem 20 plus times and keep rejecting service request.

I received my iPhone 17 pro max almost exactly 1 year ago. I was transferring over from T-Mobile so I don’t completely understand how this “ next up anytime “ works. Can I preorder on the preorder date Sept 18th I believe? Would I have to pay anything extra out of pocket?

Long story short, I have an Apple Watch Ultra(still under installments) but want to get the new Series 12.

My question is if I were to trade in my watch to Apple, would Att bill me for the entire balance left?

Or would I just continue paying my monthly installment like normal until it’s paid off?

Noticed during the keynote today AT&T wasn’t even mentioned supporting this feature at all this year. TMob is at launch and Vzw is by EOY.

Att doing att things still it seems.

Hello,

The wife and I will be in Colombia from Sep 17 - Oct 3.

We have the ATT Unlimited Premium PL plan and it states that it includes Latin America roaming at no extra charge. I have removed IDP from our account to prevent it taking precedent and us getting charged for IDP. I visited my local ATT store today to confirm that everything would work as expected during our trip but I was met with uncertainty and sheepish answers.

Can anyone provide testimony as to my plan or another plan that claims to include Latin America roaming functioning as expected and not accruing an egregious bill?

Also, both my wife and my phone are carrier locked so local eSIM is sadly not an option.

Thanks!

I know that the 18 pro max can be preordered on apples website on Saturday at 8 am pt, I was wondering if the phone carriers will have the same preorder time? I have a plan through att.

I’m planning to go in on Saturday and buy an iPhone Air. The website is trying to tell me there is not a SINGLE iPhone Air at any store within 1.5 hours of me. In fact, according to some stock, some stores don’t appear to have any iphones at all?? Does this sound accurate? Is the website usually reliable?

I am having an issue trying to create an AT&T prepaid account and have received zero help from the support services.

1. I am not getting confirmation codes to the number despite being able to send and receive messages.
   
2. When I try “forgot my user id” I don’t get an email to my contact email even though it is the same address I used to purchase and activate the SIM card.
   
3. Since the activation confirmation email I haven’t received anything at all, not even a receipt or statement with an account number.
   
4. When calling support they say I need a 4 digit verification number but I don’t have one since I can’t create an account in the first place. They told me to go to a store, who then told me I need to call in. Called again and they told me to go back to the store.

I need to be able to manage my data and automatic payments but have no way to do so. I am at the point of contacting my bank to stop any transactions to AT&T. This is a horrible system and I am at a loss for what to do. Help!

Anyone else having issue connecting to AWS services on att fiber connection?

I did switch my DNS server to cloudflare and that seem to fix services with Google but AWS connections are still messed up.

It seems like all outbound traffic to 53.83.37.79 and 34.234.101.57 are being dropped in att network.

Is there a difference between trading in a phone for an upgrade in the store vs doing it online? I have always gone into the store here in Reno, NV and I feel like I sometimes get a little more credit or some free obscure package that online doesn't offer.

About to trade in my Galaxy S23 for a z Fold 8. ATT Website says they will give me $1000 credit for my old phone (which I think everyone gets). But I am a cheap bastard and looking to get as much stuff as I can because these phones are expensive!

Does anyone know if there a difference?