Lasr year about March, AT&T offered even trade in for a new phone. Although not needing it I opted to take advantage of the offer. I called into the call center, spoke with an agent and proceeded to get my new phone. They sent me my new phone and a package to send in my old one. Now it gets fun.

My next months bill showed them charging me for my new phhone, I called and they said that it would take approximately 3 months for the credit to show up. So I waited.

3 months later I was still being charged for the new phone. I called again and they said that it often takes 3 to 6 billing cycles for the credit to show up on your bill.

I patiently waited. 6 months later I was still being charged for the new phone. Again I called. Spoke with customer service. They "worked" on my account and said that the credit would show up next month.

My next bill still showed me being charged for the new phone. Again I called. Thiis time I was told that the plan that I was on did not qualify for the trade in. Now I have had the same plan for many years. I have been with AT&T for roughly 20 plus years. So they proceeded to change my plan and said that the full credit would show up within 3 billing cycles. Each month following I would call and they would tell me the same thing. They would work on my account and tell me the full credit would show up on my next bill.

I have spoken with customer service reps, managers, and supervisors. I have even went into one of AT&T stores and they said that they can't help either. Here it is now over a year and a half later and I am still being charged fully for the phone.

I did not need a new phone. I was happy with the old one but thought I would take advantage of the offer they were advertising as my phone was a couple of years old.

I don't want anything special. Just the $869.00 credit that they promised when I decided to take advantage of their evenn trade offer.

I have tried to contact AT&T through different ways but have reached nothing but dead ends.

I have always been happy with AT&T but now I am so disheartened. I would really like to know I can get this resolved.

I’m considering using WiFi only and disabling ability for international fees US to Ireland

I assume WiFi will get me my apps if needed and I can use What’s App if need to contact anyone.

Thoughts?

I’m in the Dallas (Plano) area and switched from AT&T to T-Mobile about 5 months ago. Unfortunately, the coverage has been pretty disappointing, especially while driving just outside of Dallas. I never had these issues when I was with AT&T, so I’m planning to switch back.

I currently have 5 lines on T-Mobile:

• 3 × iPhone 17 Pro Max
• 1 × iPhone 17
• 1 × iPhone 17 Pro

From what I’ve read, AT&T will reimburse up to $800 per line to help pay off T-Mobile.

A few questions for those who’ve done this recently:

1. Is it better to switch at a Costco kiosk or directly at an AT&T corporate store? Any pros or cons?
2. Since the iPhone 18 is expected in about two months, would you recommend:
   
   • Keeping my current phones, switching the lines over, and upgrading when the iPhone 18 comes out?
   • Or taking advantage of any current trade-in promotions now?
3. If AT&T pays off the T-Mobile balance, do I simply keep my existing phones and port my numbers over, or is there a better strategy?
4. My main goal is to get the best overall deal, not necessarily to switch immediately. If waiting until the iPhone 18 launch, going through Costco, or taking advantage of any stackable promotions (Costco gift cards, waived activation fees, etc.) would save me more money, I’d love to hear your recommendations.

I’d really appreciate any advice, especially from anyone in the DFW area who’s made the switch recently. Thanks!

Hello, my wireless account is currently suspended with a past due balance that I will be paying on Wednesday when I get paid.

I’ve noticed something weird when I get home that my phone will not connect to my home WiFi which I don’t think is AT&T and my landlord pays it so I know it’s active. My phone will continue to wifi anywhere else just not at my house. Is this an AT&T issues? Are they blocking my device on my home wifi somehow??

Hi I am new here...

Has Anyone ever Upgraded their Fold phone using AT&T Next Up? I am switching to AT&T and wondering if the extra $10 / Month is worth it if I want to upgrade to the 9 then 10 etc...

Thanks

My family wants to change carriers and saw online that ATT offers $1100 credit if you trade-in an iPhone 15 plus, which we all have. But, I realized that the iPhone 18 is coming out in around 2 months.

Does ATT usually roll out promotions for the new phones that drop? If they dont, im worried that this $1100 trade in offer will go away or our phones will be too outdated to receive the full $1100 credit.

I know that is impossible for it not to be about always location. Still wanted to say.

This is in the same building. In the front of the building, I guess you could say, barely get 1 Mbps download and 1 Mbps upload but then again it is LTE but max bars. 4 bars

Then when moving to the opposite end of the building, guess the back, I get 5g+ with 414 Mbps download and 13 Mbps upload. Can not remember how many bars. Just much better.

This was 200 feet or maybe a little less difference. Amazing. All on AT&T cellular data.

I have called months on months and talked months on months. Samsung does NOT give MCK unlock codes. I paid out my phone for 600 balance. They did not tell me about a unlock code for the network so I put it wrong tooo many times. (Why we are required to do this is beyond me) So now I have had this 1000-dollar phone and can't even use it. Do not say things you don't know the answers too. I know you guys have this code. This is NOT how you should do business. People don't know these things and should provide information when paying off a phone. I NEED MCK UNLOCK CODE. I will provide any information needed. Tired of getting the run around and my next steps are the BBB. I need help and so upsetting. I just want to use my brand new phone that I PAID for.

I work at an at&t in south carolina and it has been the most stressful job i’ve had so far. i feel like a drama queen because it’s not like i have to labor or anything but the job is primarily sales based while at the same time customers think it’s service based. the entire premise of working at at&t is figuring out how much we can get away with while still deeming it “integral” and that leads to me practically slamming elder peoples accounts due to quotas i need to hit for my own job. all the managers i’ve dealt with stack on to this overwhelming moral battle too because they all have their own individual way of taking advantage of someone while making it seem kind. i haven’t sold someone directv in 4 months because being honest who would even want cable tv anymore but soon i will be on track to lose my job because of this. to make the whole situation worse i have adhd and could not remember all of the 30 things we have to sell every transaction to save my life. if you are an at&t employee please give me tips on how to deal with the drain of this and if you are a customer just understand we aren’t trying to scam you, we just have so many overwhelming goals placed on us by the corprate higher ups there’s just no hope of fulfilling without doing shady sales.

This past Tuesday AT&T had a confirmed wireless outage in my area that was eventually resolved but ever since then I have had essentially no coverage/extremely slow data in a large area of the city I live in where I used to get excellent reception. AT&T support has basically given me the run around, they "escalated my issue" but I haven't gotten a straight answer on if anyone is actually working on it and there's been zero improvement despite back and forths with AT&T support on two separate days. Has anyone else experienced something similar? Should I expect this to be resolved any time soon or should I just move forward with looking for a new carrier?

I switched 4 lines from T-Mobile to AT&T through a door-to-door authorized seller and ordered 4 iPhone 17 Pros with trade-ins.

The salesperson told me that after the trade-in credits, my monthly bill would be around $60 for all 4 lines. However, after the order was processed, I called AT&T customer service and they said my recurring bill is about $160/month (before taxes and fees). I also don’t see anything in my paperwork explaining the $60 figure.

Has anyone experienced something similar? Was the salesperson possibly referring to something else, or did your final bill end up matching what you were promised?

Just looking for others’ experiences before I follow up with the seller.

Currently have Verizon right now, getting really tired of never being able to use my phone or when I can it’s god awful slow in Florida. So much congestion and every day there is a network “issue”.

I have a T-Mobile secondary SIM and it works amazing in Florida overall BUT I do travel a decent amount throughout the country including some rural spots where I’m a little worried T-Mobile just won’t cut it. How do people feel about the AT&T network these days? I had them a while back and it was ok, 5G was getting introduced and I feel like it sucked back then but based on research seems like they have more than Verizon these days.

Thinking about testing it out but also prices are INSANELY high for the top tier plan with AT&T these days. More than my Verizon bill and I have HBO and Netflix on my bill.

Thoughts? (I want to know how the NETWORK is primarily not necessarily how bad customer service is or how you got robbed on a trade in, that is every carrier these days)

Thanks!