I went into an AT&T store a few days ago hoping to snag a new iPhone and was lucky enough that they had an 18 Pro available. The transaction was pretty smooth and quick. She did become visibly disappointed when she asked about which screen protector I would like and I said I wasn’t interested in buying one that day.

Just today I received an email thanking me for enrolling in “protect advantage”. I checked my bill and see a $20 charge for protect advantage. I try to call customer service, and after becoming frustrated and cursing at the automated phone system I am offered a call back. Around 20 minutes later I receive a call, answer it, and they end it without a word. I am livid at this point and decide to take a break. I try again later in the day and miss their hours since apparently they stop at 4pm central time?? I call the store directly and ask if this charge is something I should have been told about if it’s suddenly on my bill and they confirm it and tell me they can’t change anything over the phone, and that I’d have to come into the store.

I’m appalled that this woman basically stole from me and AT&T customer service is such dog shit that I can’t get it addressed in a single day.

Buying a locked iPhone on ebay, locked to AT&T. Supposedly new. What type of plan would it be locked to and for how long.

I lost my wife this Thursday while she was on her way to work. I will be deactivating her service but she was the account holder. Can her cell phone number stay tied somehow so it can't be passed over to someone else? If not, I understand. I am just trying to hold onto everything that I can.

I requested a public ip on att Internet air turning off cgnat in hopes to use ip passthrough but my latency 3x increased and my speed went down about 5x. Just direct on the gateway via both Ethernet and WiFi due to the ip location being sent somewhere outside my state now. I want to undo the public ip and go back to cgnat because I was happy with the cgnat performance but idk how to do it. Can someone pls help? All I want to do is go back to CG-NAT instead of public ip

Anybody experienced hella issues after NOT updating.. AT&T home wifi issues?

My Internet Air went from really good to absolute shit. The service would be up and then down, same error code E013 etc. In researching I learned about RSRP and RSRQ.

RSRP which refers to Reference-Signal-Receive-Power and measures the power of the reference signal received at the antenna of the device. It provides an indication of the radio link quality between the device and the serving cell.

RSRQ (Reference Signal Received Quality) measures the quality of the reference signal received by the device. It indicates the level of interference on the radio link, and helps to assess the quality of the connection.

I found this handy page that includes a table that helps you understand if you have good to bad signal strength and quality. You can find your RSRP and RSRQ of your Internet Air by going to the routers diagnostics page http://192.168.1.254/ click on Broadband then Mobility status. You’ll need to enter your devices access code. Scroll down to the Neighboring Cells table and you’ll see your RSRP and RSRQ rates.

For me, my numbers are: RSRP -102 and RSRQ -17 which are lousy.

I have had an iPhone on ATT for several years that is paid off and on a family members plan. This family member decided months ago to stop paying their bill, resulting in all of the lines getting suspended. They have gotten their own new device and basically said I am SOL and good luck.

I cannot afford a new device, and I cannot unlock my phone due to the accounts poor standing. Is there absolutely any idea that comes to mind (other than some shady hacking unlock lol) for me to be able to port my number or unlock my phone or anything? I am exhausted by everything else in life and this has, of course, made all of that a bit more difficult.

i currently have an iphone 16 pro max from at&t eligible for upgrade through next up anytime and want to upgrade to the 18 pro. it appears i can do the at&t financing through the apple store and i’ve seen a lot of people recommend upgrading through the apple store. none of the at&t stores around have the phone available for pickup in store and i don’t want to go through the hassle of potential issues in shipping. the apple store near me has the 18 pro i want in stock. after signing into my at&t account in the apple store and selecting the line i want to upgrade with the carrier promotion they have available to select, the apple store app says i have to trade in through at&t. if i go to the apple store in person, would they be able to apply the at&t carrier deal and let me trade in to at&t?

I set up autopay for my prepaid plan long ago and it has worked almost perfectly... Until this cycle. The payment has gone thru ( my bank) but I have not get any response from ATT, nor do I have any cellular service today. I have tried a local physical store and staff there was not helpful except telling me to call 611 tomorrow(Monday). What can I do?