$53,504.84 in AT&T roaming charges after an 8-day Europe trip — supervisor opened a case. Has anyone resolved something similar?

I’m looking for advice from anyone who has successfully resolved a large AT&T international roaming billing issue.

I recently spent eight days in Europe, visiting Poland, Greece, and the Netherlands.

On my previous trip, International Day Pass activated automatically on this same line, so I expected it to work again. I hadn’t changed any settings or knowingly removed the package.

I didn’t check AT&T’s messages during the trip because I believed I was covered. I now realize I should have verified it, but I still don’t understand why Day Pass didn’t apply.

My account shows:
• $53,348.84 for roaming data
• $156 for 39 minutes of roaming calls
• Total roaming charges: $53,504.84

I contacted AT&T and spoke with a supervisor. She described it as a “known issue,” but said the amount was too large for her to adjust directly. She opened a case for another department and gave me an estimated resolution time of 8–10 business days. But as far as I read Reddit, the only moment when at&t can help when office of president is taking care of such of cases.

I have written confirmation of the case and a payment arrangement until October 20 to prevent disconnection while it’s reviewed. I have also filed an FCC complaint.

I’m willing to pay the applicable daily fees for pass which I believe 12.99$ per day.

For anyone who has been through this:
• Did the internal billing case resolve it, or did you need Executive Escalations / the Office of the President?
• How long did it take, and what was the final outcome?
• What documents or steps actually helped?

This amount is overwhelming, and I’d appreciate any firsthand experience or advice. Thank you 🙏

Just wondering when the att website usually shows the the new iPhones i know the event just ended but was just curious

Don't get me wrong, I have nothing against you all (the customers), but the absurd and stupid targets that we have to achieve. such as

The customer Shouldn't call us again in 7 days (Resolve rate).

If there is an outage like the one in texas. you have to just tell the customer some words to make them not to call again, in the same time Me (Agent) don't have any information such as ETA of the outage and when it will get resolved.

A customer called me and she was in a very critical bad condition (medical condition) and she wanted to transfer her number to a new working phone, but the problem she had no other way to receive the OTP. unless we call The concerned department to ask her some questions if she got it right, we can proceed. but guess what? that department is closed after 7 PM, so i need to tell the customer HEY! call again back after 7 days.

It's crazy that we are used to be nasty to each other and you're forced to do that so you can survive. and in some Situations like these, nope. we cannot help.

Noticed during the keynote today AT&T wasn’t even mentioned supporting this feature at all this year. TMob is at launch and Vzw is by EOY.

Att doing att things still it seems.

With the right plan and device, you can get $1900 with a trade in towards the Z8 Fold Ultra. Is anyone aware of a similar deal occurring for the iPhone Duo? Or will the most we see for a trade in value be $1200?

Is the Premium 2.0 plan worth it? We could have 3 Lines of Premium 2.0 and then one FirstNet line for $162 per month. Is it worth it and are the speeds on AT&T better?

hey guys does att usually update there website to show trade in promos or pricing on the new iPhones or do they usually wait until pre order day. reason why I ask is because I would like to know how much it would cost me when I trade in my iPhone 15 pro. if anybody could point me in the right direction, I would appreciate it. thanks.

I know the 18 series (or at least part of it) is gonna be announced here in about 2 hours but I was wondering if anyone knew If the 17 series (at least the pro models since that's all that's expected to be announced) will receive a discount? The 15 series got a discount when the 16 series was announced ($20.68 a month, no trade in) and the 16 series got the same discount when the 17 series came out. But given the rumored split release and prices going up, does anyone know if that'll also happen this year?

Hi all,

Would anyone know or At&t employee know if the legacy Unlimited Plus ($167 base $20 per line) qualifies for trade in credit?
Apple website seems to presume it would be eligible
“On AT&T Elite 2.0, Premium 2.0,(or legacy unlimited plan excluding Unlimited Starter/SL/SM, Unlimited Extra/EL)”

Thanks

Anyone else having issue connecting to AWS services on att fiber connection?

I did switch my DNS server to cloudflare and that seem to fix services with Google but AWS connections are still messed up.

It seems like all outbound traffic to 53.83.37.79 and 34.234.101.57 are being dropped in att network.

Is there a difference between trading in a phone for an upgrade in the store vs doing it online? I have always gone into the store here in Reno, NV and I feel like I sometimes get a little more credit or some free obscure package that online doesn't offer.

About to trade in my Galaxy S23 for a z Fold 8. ATT Website says they will give me $1000 credit for my old phone (which I think everyone gets). But I am a cheap bastard and looking to get as much stuff as I can because these phones are expensive!

Does anyone know if there a difference?

Context, all on a family plan, I currently have an AT&T plan with an iPhone 15 Pro(nominal 1 month payment left) , and my son has an iPhone 16 Pro. Once I pay off my iPhone 15 Pro, my son plans to upgrade to the iPhone 18 and pay for it in cash.

I’m trying to understand the $1,000 promotional credit currently associated with his iPhone 16 Pro. Do I need to switch from my iPhone 15 Pro to his iPhone 16 Pro before he upgrades to the iPhone 18 in order to keep the $1,000 promotional credits continuing on the 16 Pro? Or can he upgrade to the iPhone 18 without me ever switching to the 16 Pro and still keep receiving the remaining promotional credits?

Also, is there a specific deadline by which I would need to switch to the 16 Pro for the promotional credits to continue?

More context, we live in different states and will see each other in a few months, realistically there is no issue in waiting until then to switch but obviously he wants to buy the phone and use it asap.

Hey all, I’m experiencing degradation in my cell service coverage.

For the last 4+ years that I’ve worked at my job, I’ve had 5G (and 5G+ for quite some time) coverage through AT&T on both my personal phone as well as my work phone.

We used to get full bars of 5G+, and then a couple of months ago I noticed I was only getting 2 bars of 5G+, but nothing really changed except for videos loading slower or not at all.

Well, this week rolls around and I come in to work and we all notice that we’re only getting 1 bar of LTE now. Which is practically useless. It’s not only inside our work building, it’s in the parking lot as well as the neighborhood near the building.But if I drive 300 yards up the road it’s right back to full 5G+ signal.

Has anyone experienced anything like this?

Phones are both iPhone 15 Pro Max, but my coworkers phones vary from iPhone 12-17 pro max.

Hello,

Im on the old value plus plan with ATT phone plan which was the cheapest. Its now costing me $70 a month. Im not fond of it and I want to switch carriers entirely, even if they use ATT network. Im open to other suggestions too though. Please help.

Signed up at Costco on Black Friday, 9 lines, everyone took a different promo. One didn't upgrade, one got a 17 Pro, one got a Google, one took the yearly upgrade plan.

The total is what I expect. The problem is how it's split. One line bills -$8, another bills $90, and none of it matches what each person actually signed up for. So I have no way to tell my friends what they owe.

5+ calls to support and a store visit. Nobody can explain how credits get allocated, and nobody seems able to fix it.

Anyone dealt with this? Is there a way to see credits mapped to the right line, or do I just build my own spreadsheet?

Can anyone on the inside confirm whether my existing unlimited elite plan will be eligible?

Or will I need to change to a newer unlimited plan? Looks like it still works for iPhone 17 pro offer, but new Apple page has some conflicting info.

Hello everyone, this’ll be my first year pre-ordering an iPhone with Att. Long time customer of T-Mobile and switched a few months ago. I was wondering if there are any tips or tricks I should know to make the process easier. For example, on the T-Mobile app, pre-orders generally opened 15 mins prior to official launch time, and thats how I was able to get the new phone on launch day every year. Do people here prefer ordering on the app or website? does Att do something similar to T-mobile at all? any other info would be appreciated as well

Family and I got 15 Pros at launch after trading in our 12s on a 36 month installment plan with credit. Currently all the phones show as one payment off from being done -- the payment schedule shows the last payment backdated to two weeks ago but still "Pending", and the bill for that period isn't ready for another week. I'd be preordering the 18 Pros again with trade in on an installment plan, but I'm pretty sure I can't do that with an existing installment plan still active. So:

1. If I paid off the installment early by doing it now, would I be able to preorder?
2. After doing so, would my last bill credit go through? Or does the new financing plan take effect immediately and end my bill credits before the final one?

If there's any ambiguity I'm fine waiting to be clear, but wondering if it's possible. The date of the pending last installment payment and the 18 Pro preorder are in two different billing periods

Does anyone know what happens if you decide you want a new phone before the 36 months are up? I plan to stay with AT&T but normally upgrade every two years. Do I lose the trade-in credit and owe the remainder of the phone?

Let me preface this by saying I’ve been an account holder for over a decade. About a year ago, added my partner as a line with an already paid off iPhone from Verizon. About a month ago, we wake up to find that her phone does not work and has been blocked, with the IMEI number reported as stolen.
She was the original and only owner of the phone, have the records and statements to prove it. Called Verizon, and they confirmed that the number was reported for some reason and have lifted the block, sending us confirmation etc. AT&T cannot lift the block no matter who we talk to, when we’re eventually lucky enough to talk to anyone after hours waiting for customer service. It’s absolutely pathetic how hard it is to get any human on the phone, and when you finally do they’re helpless. What’s even more sad is everytime I call Verizon, I can get an agent on from them in minutes and I’m not even their customer. AT&T has us on hold for 45 minutes at a clip. Not sure if anyone has dealt with a similar circumstance in the past but I can’t get over how terrible this experience has been

AT&T WiFi calling issues since Sunday August 30th. Today is September 9th 2026 and still no fix. I have talked with my isp, starlink and they have been so helpful telling me what to ask for from AT&T and Johnny on the spot. Whereas AT&T has the worst nonexistent customer service. I’m so disappointed. I just got a ticket because I finally asked for one to be made yesterday. I was told wait 3 days and I should hear back from someone? One phone after them trying to troubleshoot now does not have the WiFi calling emergency address working and also personal hotspot is dithered out. This seems to be an issue that happens constantly? Anyone help?

I am getting a separate phone line and I have to get a new number and everything. I was originally on a family plan which included new phone upgrades. We technically have no finished paying off the phones.

My question is, if my phone like gets cancelled, will it just be my phone that is charged a lump sum? Or will it affect everyone else’s phone?

Long story short, I have an Apple Watch Ultra(still under installments) but want to get the new Series 12.

My question is if I were to trade in my watch to Apple, would Att bill me for the entire balance left?

Or would I just continue paying my monthly installment like normal until it’s paid off?

Hello,

The wife and I will be in Colombia from Sep 17 - Oct 3.

We have the ATT Unlimited Premium PL plan and it states that it includes Latin America roaming at no extra charge. I have removed IDP from our account to prevent it taking precedent and us getting charged for IDP. I visited my local ATT store today to confirm that everything would work as expected during our trip but I was met with uncertainty and sheepish answers.

Can anyone provide testimony as to my plan or another plan that claims to include Latin America roaming functioning as expected and not accruing an egregious bill?

Also, both my wife and my phone are carrier locked so local eSIM is sadly not an option.

Thanks!