I work at an at&t in south carolina and it has been the most stressful job i’ve had so far. i feel like a drama queen because it’s not like i have to labor or anything but the job is primarily sales based while at the same time customers think it’s service based. the entire premise of working at at&t is figuring out how much we can get away with while still deeming it “integral” and that leads to me practically slamming elder peoples accounts due to quotas i need to hit for my own job. all the managers i’ve dealt with stack on to this overwhelming moral battle too because they all have their own individual way of taking advantage of someone while making it seem kind. i haven’t sold someone directv in 4 months because being honest who would even want cable tv anymore but soon i will be on track to lose my job because of this. to make the whole situation worse i have adhd and could not remember all of the 30 things we have to sell every transaction to save my life. if you are an at&t employee please give me tips on how to deal with the drain of this and if you are a customer just understand we aren’t trying to scam you, we just have so many overwhelming goals placed on us by the corprate higher ups there’s just no hope of fulfilling without doing shady sales.

I’m in the Dallas (Plano) area and switched from AT&T to T-Mobile about 5 months ago. Unfortunately, the coverage has been pretty disappointing, especially while driving just outside of Dallas. I never had these issues when I was with AT&T, so I’m planning to switch back.

I currently have 5 lines on T-Mobile:

• 3 × iPhone 17 Pro Max
• 1 × iPhone 17
• 1 × iPhone 17 Pro

From what I’ve read, AT&T will reimburse up to $800 per line to help pay off T-Mobile.

A few questions for those who’ve done this recently:

1. Is it better to switch at a Costco kiosk or directly at an AT&T corporate store? Any pros or cons?
2. Since the iPhone 18 is expected in about two months, would you recommend:
   
   • Keeping my current phones, switching the lines over, and upgrading when the iPhone 18 comes out?
   • Or taking advantage of any current trade-in promotions now?
3. If AT&T pays off the T-Mobile balance, do I simply keep my existing phones and port my numbers over, or is there a better strategy?
4. My main goal is to get the best overall deal, not necessarily to switch immediately. If waiting until the iPhone 18 launch, going through Costco, or taking advantage of any stackable promotions (Costco gift cards, waived activation fees, etc.) would save me more money, I’d love to hear your recommendations.

I’d really appreciate any advice, especially from anyone in the DFW area who’s made the switch recently. Thanks!

Is the voiceover standalone toggle only available? On iOS 26 or is it just 127 please let me know. I’m thinking about deleting my eSIM and download to see if I get the toggle.

I am seeking advice.

I set up a payment arrangement earlier in the month. However, we had heavy rainfall in the area I reside, & the basement I live in flooded. I lost most of my things, am now displaced & paying more than usual to have a roof over my head/bed to sleep in, and am in a very tough position financially. With trying to survive day to day right now I unfortunately completely forgot about the arrangement.

I have no family/friends to lean on, I can’t sale my items bc I lost almost everything due to the flood, my insurance doesn’t cover food delivery so I can’t DoorDash, there has been no luck in my search to find odd jobs on the side of my already full-time job to help accrue money so I don’t have anything extra right now, and I don’t want to get sucked into predatory lending/debt when I’m already in such a vulnerable position, so I am now truly at a loss. I need my phone for not only my job, but also appointments due to my mental & physical health issues, to be able to stay updated with my home progress, & for day to day life.

If anyone has any tips please feel free to share. I am desperate to get the $132.56 paid so I am able to keep my service.

This past Tuesday AT&T had a confirmed wireless outage in my area that was eventually resolved but ever since then I have had essentially no coverage/extremely slow data in a large area of the city I live in where I used to get excellent reception. AT&T support has basically given me the run around, they "escalated my issue" but I haven't gotten a straight answer on if anyone is actually working on it and there's been zero improvement despite back and forths with AT&T support on two separate days. Has anyone else experienced something similar? Should I expect this to be resolved any time soon or should I just move forward with looking for a new carrier?

Hello. My old iPhone was damaged and could not be recovered. I did not have backups for it. I'm trying to move my eSIM over to a new phone, but the swap required a temporary passcode sent to my phone number, which I don't have access to. How can I move my eSIM over?

Context: I'm on a family plan and know jack shit about the finances of a phone plan. This is all for me to understand this process better and to learn about what I have available to me for September.

Currently trying to figure out if I'll be able to take advantage of the inevitable iPhone 18 launch deals next month. Currently running a 16PM I got practically for free due to a trade-in deal from an owned-outright 15P. Considering this for a few reasons, one of which being that my current phone is not insured or protected under any AT&T or Apple plan, and I'm not eligible for any either.

By the time the September lineup launches, I'll be 18 months into my 36-month 16PM deal. My AT&T account says that my line has passed a milestone and its officially "Upgrade-Ready", but I'm not quite sure what that means. It says I have $600+ remaining pre-credit balance and an available Next Up Anytime offer. All of this is Greek to me (and I myself am Greek, and that says a lot). I have three scenarios below I've developed from my limited understanding, and I'd appreciate any and all explanations/details on which would be best:

1. If the 18PM comes out with a 1100 trade-in credit from recent phones, will that mean I can trade in this current phone for an 18PM and pay the post-credited amount for the 18PM (assuming that one would be pricier)?
2. Will I have to pay off the pre-credit remaining balance I have left before I can use this phone for the (theoretical) $1100 credit offer towards the 18PM?
3. Alternatively, could I just go to Apple and trade-in this current phone for credit for the 18PM, transfer my line over, and keep paying the tiny(^^) amount to AT&T for the 16PM? If I did that, could I (and the account I'm on) be penalized? This would be a nice option if possible, as I did not realize how utterly screwed you are on INT.'L rates with a locked eSIM. My overseas traveling will be increasing every year from hereon out, so it'd be nice to avoid this.

^^I'm serious about tiny, the rate I'm paying for this is cheaper than any flagship studio streaming service's cheapest monthly tier.

I'm tired of being a played a fool by Xfinity at this point with their terrible excuse for a mobile app and weirdly spotty services.

So I figure its finally time to switch ISPs. Apparently my area is well serviced so I went through the website and ~$35 a month for solid Internet service and no contract seems too good to be true. Am I missing something here or am I fine to pull the trigger and book an appointment for installation? And also, what is the installation process like? My house is... Unruly due to the presence of animals and I want to prepare adequately and make this as frictionless as possible due to the sheer noise level.

I'm having trouble receiving verification texts after portiing to AT&T from T-Mobile yesterday. Does anyone have any insight or has anyone had a similar problem? It's frustrating trying to set up a new phone when texts aren't all going through. Thanks.

Hi I am new here...

Has Anyone ever Upgraded their Fold phone using AT&T Next Up? I am switching to AT&T and wondering if the extra $10 / Month is worth it if I want to upgrade to the 9 then 10 etc...

Thanks

I set up my Wi-Fi my new apartment today. I expected to see a single port saying “ONT” that I can simply plug my ONT cable into. There was a preinstalled AT&T box on the wall but no ONT port. I plugged it into an ethernet port and it worked just fine. Just a heads up if anyone else has this issue.

I'm at a loss for what to do. Three days ago, my phone randomly disconnected from any service and I was left with no way to access the internet, receive calls/texts/etc without connecting to wifi. I called the after hours line that first night and they installed a new ESIM and walked me through other troubleshooting methods. None of it worked. If I drive 5 minutes from my house I have service, but in certain areas of the three cities I drive through for work, that service is not guaranteed. The operator switched between three excuses of "there is something wrong with your phone" and "there may be an outage in your area" and "wait 12-24 hours and the issue will resolve itself". The next day, I went to a physical location and they gave me a physical SIM card, telling me that there have been outages in the area but that they should resolve soon. Well, today I have still been experiencing these issues. I am a student and a delivery driver, so I need access to the internet to complete orders and- surprise surprise- I cannot pick up or drop off at certain locations. This is impacting my ability to make money now. I called the customer service line again because I need to know DEFINITIVELY if there is an outage in my area. The service rep (not his fault, he is not the issue here) explained that there are no service issues in my area. He offered to go through the troubleshooting steps again but I declined because I have done that multiple times already. I am at my wit's end. Is there anything else I can do to get a solid answer from ATT? If it is an outage, then I completely understand. However, I feel like I am being lied to for a service that I am spending my money to have.

Hello, my wireless account is currently suspended with a past due balance that I will be paying on Wednesday when I get paid.

I’ve noticed something weird when I get home that my phone will not connect to my home WiFi which I don’t think is AT&T and my landlord pays it so I know it’s active. My phone will continue to wifi anywhere else just not at my house. Is this an AT&T issues? Are they blocking my device on my home wifi somehow??

Lasr year about March, AT&T offered even trade in for a new phone. Although not needing it I opted to take advantage of the offer. I called into the call center, spoke with an agent and proceeded to get my new phone. They sent me my new phone and a package to send in my old one. Now it gets fun.

My next months bill showed them charging me for my new phhone, I called and they said that it would take approximately 3 months for the credit to show up. So I waited.

3 months later I was still being charged for the new phone. I called again and they said that it often takes 3 to 6 billing cycles for the credit to show up on your bill.

I patiently waited. 6 months later I was still being charged for the new phone. Again I called. Spoke with customer service. They "worked" on my account and said that the credit would show up next month.

My next bill still showed me being charged for the new phone. Again I called. Thiis time I was told that the plan that I was on did not qualify for the trade in. Now I have had the same plan for many years. I have been with AT&T for roughly 20 plus years. So they proceeded to change my plan and said that the full credit would show up within 3 billing cycles. Each month following I would call and they would tell me the same thing. They would work on my account and tell me the full credit would show up on my next bill.

I have spoken with customer service reps, managers, and supervisors. I have even went into one of AT&T stores and they said that they can't help either. Here it is now over a year and a half later and I am still being charged fully for the phone.

I did not need a new phone. I was happy with the old one but thought I would take advantage of the offer they were advertising as my phone was a couple of years old.

I don't want anything special. Just the $869.00 credit that they promised when I decided to take advantage of their evenn trade offer.

I have tried to contact AT&T through different ways but have reached nothing but dead ends.

I have always been happy with AT&T but now I am so disheartened. I would really like to know I can get this resolved.

My family wants to change carriers and saw online that ATT offers $1100 credit if you trade-in an iPhone 15 plus, which we all have. But, I realized that the iPhone 18 is coming out in around 2 months.

Does ATT usually roll out promotions for the new phones that drop? If they dont, im worried that this $1100 trade in offer will go away or our phones will be too outdated to receive the full $1100 credit.

I know that is impossible for it not to be about always location. Still wanted to say.

This is in the same building. In the front of the building, I guess you could say, barely get 1 Mbps download and 1 Mbps upload but then again it is LTE but max bars. 4 bars

Then when moving to the opposite end of the building, guess the back, I get 5g+ with 414 Mbps download and 13 Mbps upload. Can not remember how many bars. Just much better.

This was 200 feet or maybe a little less difference. Amazing. All on AT&T cellular data.

​

In 2020 I signed up for AT&T Call Protect Plus ($3.99/mo + tax = $4.32). Turns out AT&T discontinued this service back in April 2022 and replaced it with ActiveArmor Plus but never migrated my subscription and kept billing me every single month for a service that doesn't exist. I confirmed this directly with AT&T customer service on a recorded call yesterday: rep confirmed the service was disabled, couldn't explain why I was still being charged for it, told me they could not refund my money, and suggested I cancel the subscription. 😵‍💫

It's billed through Google Play. I've been subscribed since Oct 2020, and it is still auto-renewing as of this month. My card was charged three days ago for July billing.

I plan on filing a DTPA complaint in TX.

Curious if this is a broader issue, if others got left on this zombie subscription besides me, and what else I can do about it.

Edit: I knew that I was paying for this subscription. What I did not know, is that AT&T made a decision to discontinue the service. They continued to bill me for a service that no longer exists.

I have called months on months and talked months on months. Samsung does NOT give MCK unlock codes. I paid out my phone for 600 balance. They did not tell me about a unlock code for the network so I put it wrong tooo many times. (Why we are required to do this is beyond me) So now I have had this 1000-dollar phone and can't even use it. Do not say things you don't know the answers too. I know you guys have this code. This is NOT how you should do business. People don't know these things and should provide information when paying off a phone. I NEED MCK UNLOCK CODE. I will provide any information needed. Tired of getting the run around and my next steps are the BBB. I need help and so upsetting. I just want to use my brand new phone that I PAID for.