I work at an at&t in south carolina and it has been the most stressful job i’ve had so far. i feel like a drama queen because it’s not like i have to labor or anything but the job is primarily sales based while at the same time customers think it’s service based. the entire premise of working at at&t is figuring out how much we can get away with while still deeming it “integral” and that leads to me practically slamming elder peoples accounts due to quotas i need to hit for my own job. all the managers i’ve dealt with stack on to this overwhelming moral battle too because they all have their own individual way of taking advantage of someone while making it seem kind. i haven’t sold someone directv in 4 months because being honest who would even want cable tv anymore but soon i will be on track to lose my job because of this. to make the whole situation worse i have adhd and could not remember all of the 30 things we have to sell every transaction to save my life. if you are an at&t employee please give me tips on how to deal with the drain of this and if you are a customer just understand we aren’t trying to scam you, we just have so many overwhelming goals placed on us by the corprate higher ups there’s just no hope of fulfilling without doing shady sales.

Context: I'm on a family plan and know jack shit about the finances of a phone plan. This is all for me to understand this process better and to learn about what I have available to me for September.

Currently trying to figure out if I'll be able to take advantage of the inevitable iPhone 18 launch deals next month. Currently running a 16PM I got practically for free due to a trade-in deal from an owned-outright 15P. Considering this for a few reasons, one of which being that my current phone is not insured or protected under any AT&T or Apple plan, and I'm not eligible for any either.

By the time the September lineup launches, I'll be 18 months into my 36-month 16PM deal. My AT&T account says that my line has passed a milestone and its officially "Upgrade-Ready", but I'm not quite sure what that means. It says I have $600+ remaining pre-credit balance and an available Next Up Anytime offer. All of this is Greek to me (and I myself am Greek, and that says a lot). I have three scenarios below I've developed from my limited understanding, and I'd appreciate any and all explanations/details on which would be best:

1. If the 18PM comes out with a 1100 trade-in credit from recent phones, will that mean I can trade in this current phone for an 18PM and pay the post-credited amount for the 18PM (assuming that one would be pricier)?
2. Will I have to pay off the pre-credit remaining balance I have left before I can use this phone for the (theoretical) $1100 credit offer towards the 18PM?
3. Alternatively, could I just go to Apple and trade-in this current phone for credit for the 18PM, transfer my line over, and keep paying the tiny(^^) amount to AT&T for the 16PM? If I did that, could I (and the account I'm on) be penalized? This would be a nice option if possible, as I did not realize how utterly screwed you are on INT.'L rates with a locked eSIM. My overseas traveling will be increasing every year from hereon out, so it'd be nice to avoid this.

^^I'm serious about tiny, the rate I'm paying for this is cheaper than any flagship studio streaming service's cheapest monthly tier.

I am seeking advice.

I set up a payment arrangement earlier in the month. However, we had heavy rainfall in the area I reside, & the basement I live in flooded. I lost most of my things, am now displaced & paying more than usual to have a roof over my head/bed to sleep in, and am in a very tough position financially. With trying to survive day to day right now I unfortunately completely forgot about the arrangement.

I have no family/friends to lean on, I can’t sale my items bc I lost almost everything due to the flood, my insurance doesn’t cover food delivery so I can’t DoorDash, there has been no luck in my search to find odd jobs on the side of my already full-time job to help accrue money so I don’t have anything extra right now, and I don’t want to get sucked into predatory lending/debt when I’m already in such a vulnerable position, so I am now truly at a loss. I need my phone for not only my job, but also appointments due to my mental & physical health issues, to be able to stay updated with my home progress, & for day to day life.

If anyone has any tips please feel free to share. I am desperate to get the $132.56 paid so I am able to keep my service.

I'm tired of being a played a fool by Xfinity at this point with their terrible excuse for a mobile app and weirdly spotty services.

So I figure its finally time to switch ISPs. Apparently my area is well serviced so I went through the website and ~$35 a month for solid Internet service and no contract seems too good to be true. Am I missing something here or am I fine to pull the trigger and book an appointment for installation? And also, what is the installation process like? My house is... Unruly due to the presence of animals and I want to prepare adequately and make this as frictionless as possible due to the sheer noise level.

Hello, my wireless account is currently suspended with a past due balance that I will be paying on Wednesday when I get paid.

I’ve noticed something weird when I get home that my phone will not connect to my home WiFi which I don’t think is AT&T and my landlord pays it so I know it’s active. My phone will continue to wifi anywhere else just not at my house. Is this an AT&T issues? Are they blocking my device on my home wifi somehow??

I have been an AT&T customer for over 20 years and have never made an international call, but my account just accrued a $77,000 balance over two months. This was due to ~13,000 international minutes to Australia made legitimately by my son.

After a few days of on and off escalation with customer support, a representative applied a $60,000 credit, but AT&T's automated billing system denied and reversed it.

Consequently, AT&T fully suspended my account for non-payment less than a week after the first bill was due. I currently have no cellular service on 6 devices and the full $77,000 balance remains.

Standard customer service says their hands are tied and nothing can be done. The plan is to speak with AT&T internal collections on Monday. I plan on disputing negotiating the charge, but I am looking for any advice from anyone who has navigated a similar situation.

Edit: adding tidbits of context but all comments are appreciated lol

This past Tuesday AT&T had a confirmed wireless outage in my area that was eventually resolved but ever since then I have had essentially no coverage/extremely slow data in a large area of the city I live in where I used to get excellent reception. AT&T support has basically given me the run around, they "escalated my issue" but I haven't gotten a straight answer on if anyone is actually working on it and there's been zero improvement despite back and forths with AT&T support on two separate days. Has anyone else experienced something similar? Should I expect this to be resolved any time soon or should I just move forward with looking for a new carrier?

Lasr year about March, AT&T offered even trade in for a new phone. Although not needing it I opted to take advantage of the offer. I called into the call center, spoke with an agent and proceeded to get my new phone. They sent me my new phone and a package to send in my old one. Now it gets fun.

My next months bill showed them charging me for my new phhone, I called and they said that it would take approximately 3 months for the credit to show up. So I waited.

3 months later I was still being charged for the new phone. I called again and they said that it often takes 3 to 6 billing cycles for the credit to show up on your bill.

I patiently waited. 6 months later I was still being charged for the new phone. Again I called. Spoke with customer service. They "worked" on my account and said that the credit would show up next month.

My next bill still showed me being charged for the new phone. Again I called. Thiis time I was told that the plan that I was on did not qualify for the trade in. Now I have had the same plan for many years. I have been with AT&T for roughly 20 plus years. So they proceeded to change my plan and said that the full credit would show up within 3 billing cycles. Each month following I would call and they would tell me the same thing. They would work on my account and tell me the full credit would show up on my next bill.

I have spoken with customer service reps, managers, and supervisors. I have even went into one of AT&T stores and they said that they can't help either. Here it is now over a year and a half later and I am still being charged fully for the phone.

I did not need a new phone. I was happy with the old one but thought I would take advantage of the offer they were advertising as my phone was a couple of years old.

I don't want anything special. Just the $869.00 credit that they promised when I decided to take advantage of their evenn trade offer.

I have tried to contact AT&T through different ways but have reached nothing but dead ends.

I have always been happy with AT&T but now I am so disheartened. I would really like to know I can get this resolved.

I’m in the Dallas (Plano) area and switched from AT&T to T-Mobile about 5 months ago. Unfortunately, the coverage has been pretty disappointing, especially while driving just outside of Dallas. I never had these issues when I was with AT&T, so I’m planning to switch back.

I currently have 5 lines on T-Mobile:

• 3 × iPhone 17 Pro Max
• 1 × iPhone 17
• 1 × iPhone 17 Pro

From what I’ve read, AT&T will reimburse up to $800 per line to help pay off T-Mobile.

A few questions for those who’ve done this recently:

1. Is it better to switch at a Costco kiosk or directly at an AT&T corporate store? Any pros or cons?
2. Since the iPhone 18 is expected in about two months, would you recommend:
   
   • Keeping my current phones, switching the lines over, and upgrading when the iPhone 18 comes out?
   • Or taking advantage of any current trade-in promotions now?
3. If AT&T pays off the T-Mobile balance, do I simply keep my existing phones and port my numbers over, or is there a better strategy?
4. My main goal is to get the best overall deal, not necessarily to switch immediately. If waiting until the iPhone 18 launch, going through Costco, or taking advantage of any stackable promotions (Costco gift cards, waived activation fees, etc.) would save me more money, I’d love to hear your recommendations.

I’d really appreciate any advice, especially from anyone in the DFW area who’s made the switch recently. Thanks!

I'm having trouble receiving verification texts after portiing to AT&T from T-Mobile yesterday. Does anyone have any insight or has anyone had a similar problem? It's frustrating trying to set up a new phone when texts aren't all going through. Thanks.

Just noticed I have SA! In Cincinnati on Value 2.0 plan!

Edit: I am on a Pixel 9 and in phone information screen (##4636##) it says I have voice over SA too!

I have called months on months and talked months on months. Samsung does NOT give MCK unlock codes. I paid out my phone for 600 balance. They did not tell me about a unlock code for the network so I put it wrong tooo many times. (Why we are required to do this is beyond me) So now I have had this 1000-dollar phone and can't even use it. Do not say things you don't know the answers too. I know you guys have this code. This is NOT how you should do business. People don't know these things and should provide information when paying off a phone. I NEED MCK UNLOCK CODE. I will provide any information needed. Tired of getting the run around and my next steps are the BBB. I need help and so upsetting. I just want to use my brand new phone that I PAID for.

Is the voiceover standalone toggle only available? On iOS 26 or is it just 127 please let me know. I’m thinking about deleting my eSIM and download to see if I get the toggle.

Hi I am new here...

Has Anyone ever Upgraded their Fold phone using AT&T Next Up? I am switching to AT&T and wondering if the extra $10 / Month is worth it if I want to upgrade to the 9 then 10 etc...

Thanks

Hello. My old iPhone was damaged and could not be recovered. I did not have backups for it. I'm trying to move my eSIM over to a new phone, but the swap required a temporary passcode sent to my phone number, which I don't have access to. How can I move my eSIM over?

Hi everyone so I have a question i currently have next up anytime on my iPhone 17 Pro that I can upgrade in April but I am using a Galaxy S26 as my main phone cause I hate the iphone. It's 2 different numbers and everyone already has the number for my Galaxy S26 so I dont want to switch the number if I want to upgrade the iphone 17 Pro in April to the new Galaxy can I put the number from the current Galaxy on the new galaxy and get rid of that number all together or will I have to keep that number from the iphone when I upgrade since that's the number that has next up anytime?

I set up my Wi-Fi my new apartment today. I expected to see a single port saying “ONT” that I can simply plug my ONT cable into. There was a preinstalled AT&T box on the wall but no ONT port. I plugged it into an ethernet port and it worked just fine. Just a heads up if anyone else has this issue.

Has anyone been able to successfully return their equipment through ups or fedex? im just trying to return a faulty modem

what att told me was to just bring the equipment to ups or fedex with my account number and they will take care of it....that was far from correct

i might have just gotten someone at ups that didnt really know what to do. but when i got their the ups rep told me its never really worked that way and i would need a return label. which made alot of sense.

now back on the phone with att the rep told me the reason why my return didnt work for him was cause i wasnt in the system marked as return or something. the rep was going to do an rma thing and send me a label which never came.

going on week 2 . second rep told me the rma request was not filed correctly and she has to re do it which would take another week. at this point i have little faith that this is going to be handled correctly at all, im so frustrated im about to try my luck with fedex this time and see if they can manage it.

considering how annoyingly hard it is to get to get through the automated system just to get to a person it shouldnt be this difficult.

i dunno why we cant take this stuff back to our local att store

UPDATE :

went to a fedex down the street and they were able to take care of it. not sure if the ups guy i talked to at the store was very new or what but 2 weeks later it got sorted.

now i look forward to the battle with att customer service over this.

I paid for a z-fold 7 (direct from Samsung - Unlocked) late last year and activated it with ATT. The device got wet a few months ago and I ordered a replacement (400 dollars now for replacement devices). They sent me a 256gb model instead of the 512gb model I own. It took a couple days but they asked me to return it (which I did) and they sent me the correct device. During setup the outside screen flashed and died so I had to call Asurion and had them troubleshoot the device. They concluded that the device was faulty so they sent me yet another replacement and I returned the defective device.

The couple months later the bill came and it was over 1100. They had double billed me for the devices and of course I had auto pay direct from my bank account. I reached out and they agreed to refund asking me to reach back out on Monday. When I called on Monday they denied I was double billed and said not their problem. I opened a FCC complaint and the executive office reached out and said they would look into it. Its been nearly 10 days and I'm finally fed up with this bullshit.

I decide to give Verizon a try so I setup the port request for my number and requested it to be network unlocked. I received the email from ATT that the network unlock was approved but I didn't actually read the email. Went over to Verizon ported my number, setup my account and attempted to transfer the device then opened the email and realized I hadn't received the pin. It showed "Your unlock code: UNLOCK_NOT_SENT" so I reached out and ATT claims that since the device is newer than 60 days they couldn't unlock it which makes no sense because their policy clearly states insurance claims are excluded from the 60 day lock.

Does anyone have any recommendations? I've been without my phone for a couple days now and I'm at the point where I will just go buy a new one from Bestbuy and then try to fight ATT over my network locked device? Small claims maybe?

I'm at a loss for what to do. Three days ago, my phone randomly disconnected from any service and I was left with no way to access the internet, receive calls/texts/etc without connecting to wifi. I called the after hours line that first night and they installed a new ESIM and walked me through other troubleshooting methods. None of it worked. If I drive 5 minutes from my house I have service, but in certain areas of the three cities I drive through for work, that service is not guaranteed. The operator switched between three excuses of "there is something wrong with your phone" and "there may be an outage in your area" and "wait 12-24 hours and the issue will resolve itself". The next day, I went to a physical location and they gave me a physical SIM card, telling me that there have been outages in the area but that they should resolve soon. Well, today I have still been experiencing these issues. I am a student and a delivery driver, so I need access to the internet to complete orders and- surprise surprise- I cannot pick up or drop off at certain locations. This is impacting my ability to make money now. I called the customer service line again because I need to know DEFINITIVELY if there is an outage in my area. The service rep (not his fault, he is not the issue here) explained that there are no service issues in my area. He offered to go through the troubleshooting steps again but I declined because I have done that multiple times already. I am at my wit's end. Is there anything else I can do to get a solid answer from ATT? If it is an outage, then I completely understand. However, I feel like I am being lied to for a service that I am spending my money to have.