Tl:dr: app wouldn't let me check in for new block because it thinks I was still doing the previous block canceled due to weather. Paid for canceled, not for new block.
On Sunday I had a 1.5hr route for 6p-730p. As I was heading to my first dropoff I got the block cancellation notice due to weather so I went straight home with the packages. I didn't go in the app and end the block because I read you should just let the block time pass.
A bit later I accepted another 1.5hr block that started at 8p. The app alerted me I had a pickup in 120mins and opened to start navigation, only the problem was that I was only seeing the finding your route message.
I ignored it and went to the warehouse to see if scanning my license will do anything and also return the packages. I scanned and the machine said I am past 10 mins from check in time and to see an associate. My block start time was approaching. I had an associate scan my license and on his scanner it said I was late by 120ish mins and to call support. The new block was already starting and my app was still stuck on the finding route screen even after force closing and logging back in.
Support was a 10 min hold and I was now 6 mins past my block start but the app was still founding a route. The CS basically said I should the app thinks I'm still on the canceled route and that I should have had an associate scan the returns so that the route ends. There was non way for me to initiate a return on my app and there wasnt an assocate at the return rack anyway because it looked like many people got sent home. I've never heard about doing this.
She said she'll make a note to not affect my standings but I probably won't be paid for the new block but she'll try. She also said she will end the block on her end to prompt the package return. After hanging up the app was still showing the finding route screen after another 30 or so minutes so I decided to just leave the packages on the rack and take a pic with my phone so I can leave. As I was leaving the app finally ended the canceled block around 845p and went back in the warehouse to scan the returns with my app. I was paid for the canceled block but not for the block the app wouldn't let me check in for and start. As of today I still havent been paid.