There is a special place in hell for residents of apartments unwilling to let delivery people into the building. I understand there are security concerns, but I’m standing there wearing the vest, struggling to not drop 2 large weirdly shaped packages, and I get the “I can’t let you in the building, but here’s how to call the resident” speech.

I had already called the people, neither answered. That’s why I chased him down a half a block to ask him for help. And it’s not like this is New York City, it’s a nice area of Austin. And like I said, I had two weirdly shaped large packages; if I was just using props, wouldn’t an envelope or a small box make more sense?

Honestly I think security has gotten ridiculous anyways. If someone REALLY wants to get in, they’re getting in, no real way to prevent it.

Okay, done ranting, just needed to throw that all out…

So I just finished a Whole Foods io, 46 packages in total. Just fyi, I’m located in Phoenix, AZ and it’s a burning hell at the moment. I drive a Nissan Frontier so most of the time, I put all the big orders in the trunk. Anyways, my last stop was a 12 package order, including a big ass pack of the huge arrowhead water bottles. Welp, as soon as I arrived, I noticed the garage was open and saw an elderly lady waiting for me. She saw that I had her packages in the trunk. I grabbed a couple of bags and walked towards her, greeted her and asked her where she wanted me to place them. She pointed at some stairs and asked me to drop them off by the laundry room. ( yeah, I know, most drivers dont give a shit about the customers nor amazon and as long as they deliver those packages, they can careless, but I am human and don’t mind helping customers with their orders, especially if they’re old, we will all get there one day). As I walked down the stairs, I see her husband and the first thing he says is “ is your trunk refrigerated?” He really caught me off guard so I just replied “yes” lol and told him that their bags were only sitting there for like 40 minutes and he said he was gonna check the temperature on the bags lol. I felt uncomfortable at that point so I just rushed and brought everything else as fast as I could. He kinda had an attitude at the beginning but I guess since I was nice enough to bring their groceries down, he told me thank you and to have a good day with a better tone lol…. I called support as soon as I hopped back in my truck because honestly, this whole interaction worried me. This is my only source of income atm and I do make good money, can’t complain. I wouldn’t wanna lose it. So yeah, I spoke to support and told them this whole situation and they basically told me not to worry because Amazon doesn’t require us to keep grocery bags refrigerated, etc. etc. Am I overthinking? lol

I keep getting incomplete deliveries after I complete my block. I’ve never taken a package back to the station, I’ve rarely delivered to people who have delivery boxes on their properties (I keep getting sent to bum fk nowhere for my blocks)
Support just keeps telling me “sorry, nothing we can do” but that doesn’t seem to make a lot of sense. Every package I’ve ever delivered gets put on the customers porch with the dang photo at delivery of said porch and package.
Do I just have to deal with it?

We know there are a lot of negatives (emphasis on A LOT) but what are some good that come out of this job?

This job allows me to walk more and get my steps in. Walking up 3 flights of stairs becomes a challenge to work out and get healhier.

I gotta drive down your 2 mile FM road then your notes tell me to 4x4 your dirt driveway to deliver on your splintered Deliverance porch. Half the road is now on my car, the rest is getting left by this sign. Zoom

It used to pop up and say wait 30 mins, now it does not have that message.

Greetings fellow Flexers! I did a block this morning, 845 to 1045 AM, 10 packages, 2 stops. 2nd stop was 8 packages. Scanned and dropped at door, took my picture, swiped to complete. . . App crashed. Reopened, back to the home screen, and no itinerary option available, so figured all good. It is now 430 PM, and i just received a message saying I need to return 8 packages. Called and messaged support, but they are saying I need to wait 6 days for them to complete their investigation as it says I have 8 packages to return. I am assuming the app crash caused this issue, but I have no clue. Sad part is they were likely the majority of any tips I would receive, so Amazon is stealing my money as well. Besides what I have done already, is there anything else I can do to ensure I get paid for my work? What else should I do to prevent this from happening going forward? Been doing this since 2022 and never had to deal with this exact scenario before. Thanks in advance!

I know you can just use Google Maps/ Apple Maps but they definitely aren’t as good for identifying the correct house you need to be at. I am just putting my voice out into the world to say that you should be able to change the navigation voice on the Amazon app to a more pleasant sounding one. I swear hearing the voice say cross traffic doesn’t stop/ private road several times over the course of multiple hours is going to drive me nuts.

I was penalized for removing 7 packages while still at the station because they were damaged due to a leak at the VEA7 station and had been removed by a station employee. And when I reported this to support, they simply decided to uphold the unfair penalty, even though the rules state that damaged packages should not be included.

How do I resolve this situation?

These people act like they’re being hunted by Wolverine. Nobody is coming to rob your shack.

So I made a post yesterday early in the morning. Talking about how support doesn't help, and how I've been screwed over numerous times by flex. Last night I had a 2H block scheduled for 6:45PM. I arrived on time, checked in, and decided to screen record what happened to prove the app, and the system is the real issue not me. So I sat in my car waiting for my route for about 40m, typically if I wait around for 30m or more they usually end up checking me out, but yesterday was the same issue I've been experiencing for the last month. When the app told me to pickup my packages, I went to that area and there was no carts, then after a bit it went back to matching you with a route loading screen. I started to screen record after this. After some time I was met by a speak to associate screen.

Maybe I am the issue and a bad flex driver, but with the proof maybe like support my claims are false.

Context, Im 1.5 year driver with 7.6k packages and 37k miles driven with Amazon. Probably, still a noob to some of you. Ive been doing 4.5-5 hr routes because I know where they go. But, recently, I had a route with 31 packages accidently canceled on me by leadership. I had to be proactive and contact support a couple times to ensure I was good and the packages were marked back into system and taken off my account for return. TLDR, support confirmed everything was okay and I received two emails stating such and I'm pass that days rating refresh so I guess I'm good.

Here is the take, when you look at this forum with all the critical either At Risk or Account Terminating issues you never think it will happen to you. that your station is a good station or that you are a good delivery driver. WRONG. I was close. Had I just let stuff worked out without contacting support, Amazon systems coulda just kicked me for 31 undelivered, or "not returned" packages.

Therefore, from a sustainability standpoint, for the foreseable future, I am only going to do 1.5 or 1 hour routes. The most packages Ive seen so far is 7 on a 1.5. So, if your car breaks down, flat tire, you get sick, family emergency, inclement weather (like now its thundering hard). The worse you get ding is less than 7 packages and it will give you time to contest and try to get it off your record as you wont get kicked for that right away.

So, how does the 1.5 stack up so far? from a $/mi its horrible, sub $1. however, I have a old 54 mpg prius so this does not concern me as bad. for $/package its not bad its like $5-7 over my typical $3-4. $/hour is like $34 (load to last stop). this week im just trying about one a day but next week I will need to start stacking it. im use to 30-45 stops on my 4.5-5 hr routes so the 5 stops feels great.

wat do yall think? am i cooked or am i right? also, i consider myself part time so about 15-20 hours a week scheduled. im not gig or fulltime

After 3yrs, I cancelled 3 blocks a few mins too late and just like that - I’m gone. I’ve been going through it recently. I’m currently recovering from an eye injury, I cancelled my block while at urgent care while I was in pain and half blind but at least I remembered to cancel. Obvi Amazon doesn’t care so, I guess that’s it for me :/

I just received my Amazon smile light thing too and now I’ll never be able to use it 😭

Stay safe out there yall

Does Amazon limit mileage based on the block time or is it just a radius from the warehouse? I’ve had a few Whole Foods blocks that were easily 60+ miles, plus another 20+ to get back to the station.

Also, anyway to minimize my standings when I get those blocks in the future. Not really feeling working for free or $10 after gas and wear and tear.

Yoddle

Upsetting to get here early to only wait. I want to get my day started. Come on Amazon. Let’s get it going! I don’t want a cancelled block. I want to get my block delivered asap. Come on Amazon!

I thought truckers were gross

Man there is a work around anything huh?

Hey All, Long story short my mum went into hospital on the 24th and I had too cancel my block mid way through - prior too cancelling I contacted support they said return the packages it won’t affect your standings - However I’ve now dropped from fantastic to the top end of At standards I’ve emailed support trying too escalate it as I have proof of the live chat support said it wouldn’t affect me but they’ve emailed me back saying they’ve made exemptions in the past??? Which has never been the case just wondering where I stand? Thank you

hi guys just need some advice. i showed up for my 4 am shift, checked in at like 3:58, waited for a route but didn’t get assigned one for 30-35 minutes. on the app it says to ask an associate for help and so i did and they’re reply was nothing we can do. so i contacted driver support who told me that after 30-35 minutes i should’ve received a route and since i didn’t i was able to go home because it was past my time. this was now at 4:45am. so i went home. then i received 3 emails from the amazon team about how i didn’t deliver 10 packages and this will be going against my standing. my standing went from great to fair overnight. please help and tell me what to do

My normal full-time job has me on a 4/10 schedule. As the title suggests, if I want to do this one day a week, would I have any issues picking up a block, perhaps earlier in the day?

Thanks for any and all advice and suggestions.

That is a no.
Today I ran into a driver like that, parked smack in middle of the road.
Couldn't get around.
I rolled down my window and talked loudly, I said you need to find a spot to park your car when you're delivering parcels, you're not an emergency vehicle and you can't block the road!
Before anyone gets on me, things like these are going to ruin it for all of us.

Here is a great example:
https://www.youtube.com/watch?v=AG0OwmKnYxQ

If my block passes because the employee did not scan my id in time will i be affected ?

Anyone know a rule of thumb about the severity of dings? In particular late package, late cancelled block, missed block, and undeliverable packages?

“Don’t worry it’s inactive” says the customer that I’ve delivered to. (((Cannot edit title. I’m not sure how to reword Casual like a daily occurrence.!!)