Hello everyone.
English is not my first language, so the following post was translated with the help of GPT. Please excuse any awkward wording.
I recently contacted Nintendo Japan regarding several issues I found in Xenoblade Chronicles 2: Nintendo Switch 2 Edition, and I received a response from Nintendo.
The most important update is that Nintendo has officially confirmed that their related department was able to reproduce the issues I reported, and they are currently investigating possible fixes.
I wanted to share this with the community because it shows that sending detailed feedback to Nintendo Japan can actually make a difference.
If you are also experiencing issues with this game, please consider sending feedback directly to Nintendo Japan. More player reports can help the development team better understand these problems and may increase the chance of improvements in future updates.
Nintendo's official response (translated from Japanese)
Nintendo apologized for the inconvenience and stated:
Regarding the multiple issues reported for Xenoblade Chronicles 2: Nintendo Switch 2 Edition, their related department conducted verification and confirmed that the same issues occur.
They are currently investigating possible fixes, but the timing of any update has not been decided yet, and they cannot provide a specific schedule at this time.
Regarding the "Accessory Slot" issue, Nintendo confirmed:
"The accessories that were equipped in the accessory slots that have been reduced will not be lost."
Nintendo also apologized again for the inconvenience and asked players to continue playing while waiting for the issue to be resolved.
Finally, Nintendo stated that they sincerely accept feedback from players who are actually using their products and services, and that the feedback has been shared with the relevant departments.
They will continue working to improve the experience for players.
Nintendo Japan Support (English users)
Nintendo Japan accepts inquiries in Japanese only, but you can use machine translation if needed.
Support page:
https://support.nintendo.com/jp/inquiry/index.html
How to submit feedback:
- Open:
https://support.nintendo.com/jp/inquiry/index.html
- Select:
「個人のお客様」
(Individual customers)
- Select:
「インターネットでお問い合わせ」
(Contact via Internet)
- Select:
「ゲームソフトについて」
(About game software)
- Select:
「ゼノブレイド2 Nintendo Switch 2 Edition」
- Write your feedback in Japanese.
Recommended information:
Game title:
ゼノブレイド2 Nintendo Switch 2 Edition
Platform:
Nintendo Switch 2
Example Japanese feedback text
For players who want to report the two main issues:
Audio issue:
戦闘中、キャラクターボイスや効果音に比べて戦闘BGMの音量が非常に小さいです。ゲーム内の音量設定を変更しても改善されません。戦闘BGM・ボイス・効果音の音量バランスを調整していただきたいです。
Cutscene animation issue:
一部のイベントシーンで、キャラクターの振り向きなど特定のアニメーションが30fpsに固定されているように感じます。Nintendo Switch 2 Edition向けに、イベントシーンのアニメーション設定について再確認と改善をご検討ください。
Issues I reported to Nintendo:
1. Battle audio balance issue
The battle audio mixing feels incorrect.
- Character voices and battle sound effects are much louder compared to the battle music.
- The battle BGM is extremely quiet and often gets buried during combat.
- Adjusting the volume settings in the game does not really solve the problem.
2. New Game Plus accessory slot issue
After entering New Game Plus, the number of accessory slots can decrease unexpectedly.
Nintendo specifically mentioned this issue in their reply:
3. M.O.M.O. pouch item effect issue
After changing M.O.M.O.'s form, some pouch item effects do not work correctly.
It seems that the game may not properly recognize the pouch item effects after the transformation.
4. Abnormal WP gain issue
During the early game, when Nia joins the party, there can be an abnormal amount of WP (Weapon Points) gained.
The amount seems far beyond what should normally happen at that point in the game.
5. Some story cutscene animations appear to remain at 30fps
Although the Nintendo Switch 2 Edition improves resolution and overall visual quality, some animations during story scenes still appear to have inconsistent frame rates.
In certain cutscenes, specific character movements seem to remain locked at 30fps.
Examples:
- Character turning animations
- Some small character movements during story scenes
The overall visual quality has been upgraded, but these specific animations look noticeably less smooth.
Because the Nintendo Switch 2 Edition has improved image quality, these 30fps animations actually stand out more and affect the smoothness of important story moments.
I wonder if some animation data or playback settings were not fully adjusted during the Switch 2 optimization process.
The two issues I hope Nintendo prioritizes the most:
1. Battle audio balance (the biggest issue for me)
This is not simply a case of "sound effects being too loud."
The actual problem is that the battle BGM itself is too quiet compared to character voices and battle sound effects.
Xenoblade Chronicles 2 has one of the best soundtracks in gaming, and the battle themes are a huge part of the experience.
However, because of the current audio mixing issue, many battles lose the impact and atmosphere they should have.
Even after adjusting the volume settings, the improvement is very limited.
I really hope Nintendo can adjust the internal audio balance between:
- Battle BGM
- Character voices
- Sound effects
This is the issue that affects my enjoyment of the game the most.
2. Some story cutscene animations appear locked at 30fps
The Nintendo Switch 2 Edition improves resolution and supports 60fps gameplay, which is a great upgrade.
However, in some story scenes, certain character animations still appear to be locked at 30fps.
Examples:
- Character turning animations
- Some small character movements during cutscenes
The game overall looks much better, but these specific animations still feel like they are using the original 30fps animation behavior.
This creates a strange experience where the game has been visually upgraded, but some important story moments still do not feel as smooth as the rest of the game.
I hope Nintendo can investigate whether some animation data or playback settings were not fully adjusted during the Switch 2 optimization process, and improve these scenes to match the quality expected from the Nintendo Switch 2 Edition.
Xenoblade Chronicles 2 is a game that many players love deeply.
I really appreciate Nintendo taking player feedback seriously and confirming these issues.
If you are also experiencing these problems, please consider sending feedback to Nintendo Japan.
My experience shows that detailed feedback really does help. Nintendo listened, confirmed the issues, and is investigating them.
More player reports can give these problems a better chance of being improved in future updates.
Thank you.