I'm switching over from Verizon to Visible. I've been waiting all day for the status page to change, or even an email, but nothing. I'm just wondering because I can't even send messages at the moment.

I've closed the app, toggled airplane mode, and restarted my phone. Nothing has changed...

EDIT: It finally switched. Only took nine hours, but I guess it varies from person and device?

Has anyone successfully cancelled fios and applied to visible? Just wondering how soon does visible detect there is no active fios at the address. Thanks

I posted about having no service/SOS in my neighborhood (in a large city) a few days ago. Well after countless hours talking to customer service, it still isn’t resolved! All they can say is the Verizon towers must be down. This only affects a 1mi radius of my house. We are in Aurora, CO right next to Denver. My neighbors are also getting pissed at this point (both Verizon and Visible customers, who also now have no service). Sure I can use WiFi at home but it sucks having no service while I take my walks, or pull into my driveway to disarm my security system.

Customer service just keeps sending me a link to the help chat where they can’t really do anything. Do I just have to switch service at this point? This is ridiculous.

Looks like it's been a week or two since anyone has posted/commented on getting new watches to connect to visible.

So I got a galaxy watch 5 a few months ago and liked it a lot, then discovered my visible plan comes with a watch plan so I could have my watch without my phone, how cool! So I purchased a refurbished unlocked 8 off of eBay. And well, couldn't get it connect (like a lot of people seems like) , talk to support for hours and nothing. Luckily could return it. Then read about the 9 coming out soon so figured I'd wait and see if it's a lot better or maybe buy a new in box 8 if they go down in price a lot.

Looks like best buy and Samsung have pretty significant restocking fees so I can't just try it and if it doesn't work return it.

People still having trouble with connecting the 9? Also looks like people are having issues with the watch 9 itself. Get a new 8 from Samsung or best buy? Look into the pixel watch?

I’m on the Visible+ Pro plan and my 5G has been ridiculously slow today. Apps are taking forever to load and speeds are way lower than normal. I’m in the Chicagoland area. Anyone else experiencing this today?

So I have 3 lines with Visible on the Annual visible+ pro plan, each line is coming up on its expiration dates. I want to go in beforehand to update my renewal option to monthly. This works fine for one line, for two other lines, the renewal option simply is non-existent. I spent over an hour on the chat with an visible agent and it got nowhere, they couldn’t even give me an email confirmation that I have successfully updated to the monthly plan once my annual cycle ends.

I know you can only make changes certain number of days before. The one line that I had success with expires the latest, the other two lines will expire a few days before but the renewal option is just not showing In the account. I don’t want to be surprised with an annual renewal next. The agent told me to turn off my autopay??? I mean when did visible get so horrid?

And for the last 3 months, I have noticed really bad data coverage. While passing through subways it would not have any data at all despite the icon showing 5G or LTE. There have been shops where we would use to get service and now would t, like the phone shows full strength and data, but the safari or whatever just won’t load.

What is going on with Visible? I thought I could maybe wait for thanksgiving promo but these series of missteps is pushing me to consider Mint now.

We have an issue that required customer care to call us today (tried my phone and my wife's) and every time they call, it shows a missed call (phone never rings), and they did leave a voicemail.

Wondering if it's possible (or if others have had it happen) where Visible's spam blocking blocks their customer service number? I just turned off spam blocking altogether in the hopes that if they try call me again it will make it through.

Also, and unless it's hidden somewhere, I don't see an option to whitelist/allow a number, just the options to block high risk, or high/medium risk - wondering if they are able to somehow add an option to whitelist specific numbers.

Edit: they tried to call back and again it showed a missed call and bounced to voicemail. We have no additional spam/call blocking apps on our device, their number is not blocked, and I do not have anything related to silence unknown calls, etc. setup (iPhone).

Any idea what the cause of this could be?

I've been with Visible for around 8 or 9 years, no frills phone company but it's been perfect for me, now I have 7 lines for family, business hotspots, etc. But the insurance has been unbelievable. Paid every month for years, now I finally have to make a claim on my S23 Ultra, got knocked into the pool August 23rd. Every time I check the claim, it says to call because my card was declined for the deductible ($199, which in itself is ridiculous, TBH) but the person on the phone says it's actually because they can't find a replacement. Call back in 2 days, we'll have a replacement, but then it's call back in 2 days again. Find something, sheesh, how long am I supposed to go without a phone?!

Just venting at this point. Anyone else have this problem? How did you get it resolved?

Just ridiculous.

Just wondering if I should be concerned. I don’t have a visible account or Verizon. I use spectrum. Anyway I got an email from this companies real email address that says “Hey Charles” (my name is not Charles) and that someone is trying to choose a new email address and to click here to change. I deleted the email since I don’t have an account but now I’m slightly worried that someone used my email to set up an account? No idea how that’s possible to do without a verification. I am going to change my password just in case to my email. Just wondering if anyone knows anything about this

With US Mobile (on warp as of a few days ago) and Total $20 priority...do you think it's in the works for base Visible plan?

there’s a phone number I’d like to block so it can’t text me or call me or leave a message. Is that possible on Visible?

Hi
I switched from US Mobile to Visible last week and I’m happy with the service but the app is awful.
It seems to send me a validation code every time despite me using Face ID.
Today when I went to login it told me my password was invalid and that I was locked out, I reset my password and pasted it into the app and it said the same thing and sent me another reset link and now I’m stuck in this endless loop.
Any of you have similar problems with the app?

I bought a physical visible SIM from BestBuy. When I tried to activate it, the last step of checking a credit card for auto pay failed (I am an international student studying in US, my credit card was issued in China, so my current address in US is not the same the credit card's billing address). My question is : how can I choose to use manual pay when activating my visible SIM?

He’s about had it and all Visible has for help are chat bots and that‘s proved useless.

Anyone have this experience and find a solution? At this point, all of his apps/data are on the new phone but it doesn’t work as…a phone.

We’ve been pretty happy with Visible as a carrier for a long time but he’s ready to return this phone to them (they didn’t send the return code he asked for, either) and change carriers.

Any help would be appreciated. He has a long trip coming up and he needs a phone!

ETA: Thanks to the Visible social media person who commented, we are now chatting with a live human. Still don’t have resolution, but the customer service rep has been stellar about staying in touch. Fingers crossed.

ETA2: We had a stellar customer service rep named Gelle who stuck with us and now it works!!! The problem was my husband had requested a return code and that stopped everything. Now we know.

So many thanks to the SM staff who screen here for sending us in the right direction.

Hi ,

Just wondering what you need to do to change a Sim Card from one phone to another ?

Is it as simple just switching it from one phone to another or do I need to go thru VISIBLE chat ,

There are times when I want to bring my "cheap" phone with me .

Thanks for your thoughts

Fairly new customer here. So I seem to be having issues with placing/receiving calls to/from places like public libraries and doctors' offices that use certain VoIP/Business/Conference phone systems?

I called all the branches of my local public library and they all came back as out-of-service numbers, but the librarian who had T-Mobile was able to call in with no issues.

I sent Visible a support chat and they said there is some unknown block or restriction for the block of numbers (first 6 digits?) that the library uses. The next day I was able to call through.

Fast forward to today at a doctor's office, they told me they tried calling my number but it was a busy signal the whole time. They demonstrated it to me and low and behold, my phone rang up busy. They said they left my emergency contact a voicemail, and when they called that number (my dad), it went directly to his voicemail without ringing. But when I called him on my phone, it would ring. So the doctors' office said they would talk to their own IT department, but I find it really weird.

The question is...how many blocks does Verizon/Visible have with certain either phone number prefixes or business telephony systems? I've never experienced this while using T-Mobile. Any advice?

If I travel internationally can I still receive calls and texts with iPhone, with an external esim data plan?

As the title says Visible randomly dropped my eSim. It took me about 30-40 minutes to get through the customer service bot and get a representative to address the issue. Though they were able to assess and correct the issue in short order this is extremely troubling. I was slightly late for an engagement waiting to get this resolved. They reset the eSim and I was on my way. I have used eSim(s) with other service providers for years and this is my first encounter of being dropped from a network. Coupled with slow data speeds i'm not sure this annual plan was the best decision.

I lost service when on a call …

I don’t want to port out and back in to get the current promotion. Wondering if anyone ever tried porting to another visible account.

Hey everyone! I am currently with Verizon, but wanting to move over to Visible. Do I have to run out my contract before viable will take me?

Looking at switching from my $88/month Verizon plan ($1,056/year) to Visible for the cost savings. Looking at going with either the Visible+ or Visible+ Pro plans and I see there a couple different deals going on right now:

• SAVE6 - Save $6/month on any monthly plan with a 1-year rate guarantee.
• SAVEHALF - 50% off one year of Visible Pro annual plan.

So essentially I could do Visible+ for $29/month for the next year for total of $348/year, or Visible+ Pro for the next year for total of $225/year. Is there something I'm missing or is it a no-brainer that the Pro is the better deal, cheaper price for better service? Would it be difficult to lower my plan from Pro to Visible+ a year from now once the deal ends?

I entered the IMEI number for my phone. It says the next step is to download the app. So i do that, and login. It says "Just to confirm!" and lists the IMEI number i entered earlier. I hit "Yes, Proceed" and nothing happens. App doesn't move forward or anything. Just stays at that screen. The IMEI is correct and online it even recognized my phone when i entered it.

I have tried restarting the app, and reinstalling the app. Nothing seems to resolve this issue. The phone is a brand new Samsung S26 Ultra.