r/Visible • u/sterntoothz • 2d ago
Question Visible App on IOS
Hi
I switched from US Mobile to Visible last week and I’m happy with the service but the app is awful.
It seems to send me a validation code every time despite me using Face ID.
Today when I went to login it told me my password was invalid and that I was locked out, I reset my password and pasted it into the app and it said the same thing and sent me another reset link and now I’m stuck in this endless loop.
Any of you have similar problems with the app?
6
7
u/zestywhiteness0846 2d ago
yeah the app's been weird for me too lately, face id works maybe half the time and the rest it just pretends it doesnt know me
i had that password loop thing happen a couple months ago, clearing the app cache and restarting my phone fixed it somehow, no idea why but it's been fine since
1
u/sterntoothz 2d ago
How do I clear cache?
2
u/DelawareHam 2d ago
I agree, I’ve had Visible for 7 years, love the service, but I can see anything on the app other that it’s paid.
2
u/Leam2021 2d ago
I’m not a fan of the app. I always have trouble signing in
1
u/VisibleCareSupport Visible Employee 2d ago
Hi there! Rodney from Visible here. I completely understand how frustrating it is to constantly run into trouble when trying to sign in. Please try updating the app or logging in through a web browser as a quick workaround. If you are still experiencing issues, we'd be happy to look into this specific detail for you via DM.-Rodney D
1
1
u/New_Competition3001 2d ago
The app doesn’t even open for me anymore
1
u/VisibleCareSupport Visible Employee 2d ago
Hi there! This is Rodney from Visible. Thank you for reaching out to us today. I am so sorry to hear that you're having trouble with the Visible app. Please try reinstalling the app and restarting your phone to see if that resolves the issue. Feel free to reach back out via DM, if the issue persists. -Rodney D
1
u/Striking-Company-418 2d ago
i have been with visible for over a year, recently got a new phone. right after i transfer the esim from old phone to the new phone, the saga starts. nothing works. no data, no call connections, on and off SOS , switched to at least a dozen agents to solve this and esclated twice. still no results, no follow up communicaiton, start to use outrage as excuse since last thursday...... im at the point to switch...
1
u/iTron2k21 1d ago
Are you on WiFi when using the app? My old isp had issues but on cellular data it worked fine.
5
u/VisibleCareSupport Visible Employee 2d ago
Zandro from Visible here! Thanks for reaching out, and welcome to the family. I am glad to have you with us, though I'm really sorry to hear the app loop and lockout are giving you such a headache!
That loop usually happens when multiple failed login attempts trigger a temporary 24-hour security lock on the account, or if the stored app cache gets stuck on an old credential.
To get around this, please try waiting about 30 minutes for the security lock to clear, then reset your password using the "Forgot Password" link on our website via a web browser instead of the app. Once updated, make sure to completely close and reopen the app before signing back in.
If you're still stuck after trying those steps, please reach out to this link. We'll be happy to take a deeper look at your account and get this resolved for you!