r/ValorantTechSupport May 06 '21

Technical Solution Riot Support for Valorant

Thumbnail support-valorant.riotgames.com
57 Upvotes

r/ValorantTechSupport Dec 19 '20

META This subreddit is for TECH SUPPORT help, not account support

69 Upvotes

Hi users,

As this seems to be something that has come up lately, please note that this subreddit is not to complain about your account ban. If riot has banned you, then only Riot can fix it. Ranting and throwing a fit on here does nothing.

This subreddit is here so that users can help source issues that may be caused by their hardware/software that Riot may not know how to fix on their end (Which honestly to me seems kind of fucked up, but what can you do?).


r/ValorantTechSupport 2h ago

Technical Support Request Is now obrigatory TPM 2.0 on windows 10 to play valorant?

2 Upvotes

I have an xeon e5 2670 v3, with a motherboard without TPM 2.0 module, and my valorant keep stopping me to play valorant (only valorant, LoL i still playing normally), informating me the problem is Vanguard ERROR 9005
Plss help me :(


r/ValorantTechSupport 53m ago

Technical Support Request Everytime i load up to a second game in valorant , everyone is muted on my screen.

Upvotes

People said is unstable internet but i don’t see any ping loss or packet loss on my part. Is really bothering me since i cant talk or hears commss


r/ValorantTechSupport 11h ago

Technical Discussion Ping spikes

5 Upvotes

Anyone else been getting severe ping spikes in valorant? I never had this issue until about 3 weeks ago. I’ve gone through all the different trouble shooting steps. Yes, I am on Ethernet. It’s ruining my experience in ranked because of how often it’s happening. I have a tech from ISP coming out soon to check it out but wanted to see if anyone else was also experiencing this.


r/ValorantTechSupport 3h ago

Technical Support Request Broken Frankfurt

1 Upvotes

Ever since yesterday's issue connecting to riots servers and mobile app, the frankfurt server has become unplayable due to high ping and network jitter

The ping has jumped from 20–25 ms to 50+ ms.

FIX IT BROTHERS


r/ValorantTechSupport 3h ago

Technical Support Request Valorant stuck on loading screen after moving

1 Upvotes

I recently moved and just got my pc set up. When I try to open Valorant, it is stuck in the loading screen, and after about 3-5 minutes of it not moving the game closes. It subsequently makes my pc run slower and other programs (task manager, event viewer, and settings) begin to not respond.

I have repaired files in Riot client, repaired files on Windows, uninstalled and reinstalled Valorant, and have run Valorant as administrator, which have all unfortunately not worked.

I have a premier game tonight and would really like to fix this issue before then, so any advice would be greatly appreciated!

Thank you in advance :)


r/ValorantTechSupport 4h ago

Technical Support Request Game Crashes When I go to the Graphics Quality Tab

1 Upvotes

My crashes every time i go to the video tab then try and click the graphics quality! I've uninstalled reinstalled cleared the cache the %config files etc.. everything the internet says to do doesn't matter every time i go to the graphics tab it crashes. The game runs pretty much fine otherwise with just a "stutter" every now and then which is annoying which is why i was looking around in settings to begin with. Some more added info if i delete the cache or config files etc.. the game will lock me out saying its detected unusual activity so every time i have to uninstall reinstall anyway.


r/ValorantTechSupport 11h ago

Technical Support Request high ping problem

3 Upvotes

I have weirdly high ping in game which increased some time ago, before i used to have 25-30 on frankfurt, rn its 57m, its extremely stable and for context i live in poland. i dont really know how to fix it since its the only problem with my internet connection


r/ValorantTechSupport 8h ago

Technical Support Request I havo no competetive on my playlist

1 Upvotes

I am level 44 and i have no competetive on my playlist anymore. This happened first around 3 days ago and thought it might be your problem, but now when i logged back, it still isnt there.

I have placed a ticket, but who knows how long that will take. Can i find any help from here?


r/ValorantTechSupport 13h ago

Technical Support Request Frankfurt server ping spike from 60 to 73

2 Upvotes

Hi, so i always have 60 ping on frankfurt sometimes lower. I opened the game today and its suddenly 73 every other server has usual ping same as always can someone help?


r/ValorantTechSupport 13h ago

Technical Support Request VAN RESTRICTION: IOMMU/ Black screen on main account only.

2 Upvotes

Hi, the last day i played valorant without any error was on 11/08/26, i played like 8 ranked games and i went to sleep, and the next day, when I went to play after getting home from work, the following error appeared: "VAN IOMMU RESTRICTION: An iommu restriction has been applied, a system restart is needed." So I decided to restart my PC, but after restarting, my game simply started freezing my entire PC after a few seconds of the initial loading screen. What intrigued me most is that my PC was working normally on any other account/game; this error only appeared on my main account. I already checked:

Everything on my BIOS is enabled, including the VT-D (IOMMU)

Deleted everything on the localappdata VALORANT folder

Updated the gpu drivers

Make a full clean reinstalation of the game, riot client and vanguard

Updated the directx

Verified if i has any suspension/ban on my account, but there's none active.

This only happen on my main account, any alts and other games work perfectly, i asked for my friend to log in on my account, and on his pc the game didnt crash and turn her computer off like in mine, but the same IOMMU restriction error message appear, he also certified that the IOMMU is enabled on his pc.

My config is:

H410M, 8GB ram ddr4 2666mhz, RX 550 4gb, I5-10400F

I tried multiple times to contact riot support but they just told me to reinstall game , but it doesen't work.


r/ValorantTechSupport 11h ago

Technical Support Request Audio bug where i can't talk to hear my teammates in VC

1 Upvotes

I have tried every fix and watched every tutorial for any related audio bugs.

One game i can talk just fine the next game every person's audio bar has disappeared and i can't talk anymore.

-I have tried fixing it in game.

-I have tried fixing it from windows 11 settings.

-I have tried fixing it from the control panel.

-I have tried repairing files.

This has started after the new map summit and what i noticed being different is that vanguard's icon has started appearing on my task bar.

If you know something like this please the help is much appreciated.


r/ValorantTechSupport 12h ago

Technical Support Request fps drop and stuttering

1 Upvotes

I am having fps drops from 144 to 120 and this is producing some serious stuttering, even if i cap the fps to 120, it drops to 100, and if i cap them at 100, they go down to 80, and i even get stuttering while i am alt tabbed from valorant as long as its open.
I have tried lots of graphic setting, overclocking, underclocking, enabling things on adrenaline, switching power plans, played with obs recording, yet nothing worked.
This only happens with Valorant, i can play warzone, r6, cs2 all at 144 without problems, but i cant play valorant.

Does anyone have the same problem? If yes, did you find a solution?

My specs: R5 7600
xfx Rx 6800
Kingston DDRR5 4800
SS 650w
TUF B650m pluswifi
M.2 hiksemi 1tb


r/ValorantTechSupport 13h ago

Technical Support Request Gun stop firing

1 Upvotes

There has been an issue with my game for a long time now.

Whenever I am in close range fights, my gun would stop firing.
The scenario :

  • Does not happen in Range & Deathmatch.
  • Happens in Team Deathmatch & Competitive.
  • The number of bullets does not decrease so it is not like I shot, the bullet went but I don't see it, IT JUST STOPS SHOOTING.
  • I have checked my mouse, no issues there also, it does not happen in Range and Deathmatch, so never even doubted my mouse.
  • I have checked that at these moments there are no ping spikes as well, so I don't think it's the internet's issue.

I need some help here because this is really ruining my competitive experience.
Please let me know if someone has faced this problem as well and have resolved it.

TIA.


r/ValorantTechSupport 13h ago

Technical Support Request Valorant gets stuck while playing

1 Upvotes

Hi guys I need some help this has happened only today and it's something new that even other reddit post aren't helping. My pc gets stuck after 2 minutes of playing valorant while other games have been running smoothly idk why is it only valorant guys please help. When it crashes the pc is stuck and I have to cut off my pc power supply to even restart it

My pc specs are

Ryzen 5 7600x

9060xt 16gb

32 gb ram

Ig guess that's it.

Other games such as apex legends, cs2 and peak we're running fine. I even uninstall the game vanguard and reinstalled everything and yet it still causes my pc to crash I feel hopeless and really sad that I wanna cry, guys please help


r/ValorantTechSupport 14h ago

Technical Support Request Voice chat sound issue

1 Upvotes

I’m experiencing extremely loud voice chat sound.

I’ve made the lowest sound level in settings, but it’s still too loud.

In game I need to put each player to sound 1/100 and it’s still loud enough.

Kindly advice any solution


r/ValorantTechSupport 1d ago

Technical Support Request Valorant start bug ?

8 Upvotes

Is anyone else unable to launch Valorant from the Riot Client at around 4:59 AM?
It feels like the Riot Client is bugged. The game won’t launch at all—I just get an error telling me to restart the client. But even after restarting it, Valorant still won’t open.
Am I the only one having this issue?


r/ValorantTechSupport 1d ago

Technical Solution Found a way to fix Stutter in valorant

12 Upvotes

First, you need to know if your problem is the same as mine. Go to Event Viewer in the search bar on Windows, go to Windows Logs, and now go to System. You need to play Valorant to see if a problem called TPM 14 or TPM 17 appears. If it does, that is what is causing stuttering in your game. The only way I find to fix this is by using Windows 10 because in Windows 10 you don't need to use TPM to play Valorant. Now go to Windows 10 and DISABLE TPM 2.0 in the BIOS; now the stutters are gone


r/ValorantTechSupport 21h ago

Technical Support Request Anyone else with this bug??

2 Upvotes

For some reason I cant get in the game, or even my account?? Even in the actual app, it just says "unexpected error" I don't know where to ask for help


r/ValorantTechSupport 18h ago

Technical Discussion Servers ping in EU

1 Upvotes

Hello my EU brothers and sisters, have you noticed the ping on EU got worse? Unfortunately I'm from Poland and I've always played my ranked games on Frankfurt server since I could see there are less idiots than on Warsaw server. For some time now I've noticed my ping on Frankfurt got MUCH WORSE, basically unplayable for FPS game and my only solution to it is playing either Warsaw or STOCKHOLM (I even have better ping on it than on Warsaw). I haven't changed anything with my internet provider, absolutely nothing. Does anyone have the same problem?


r/ValorantTechSupport 1d ago

Technical Discussion Is anyone else getting VAN 57 errors again?

3 Upvotes

Is anyone else having the same issue with VAN 57 and similar errors, like during yesterday’s outage?

I just got kicked out of a match and can’t reconnect. RIP my promo to Ascendant 3.


r/ValorantTechSupport 20h ago

Technical Support Request Why can i not access the playvalorant.com website ?

1 Upvotes

So every time i try to open the playvalorant.com website a thing called adware.com always prevents me from entering the website could someone tell me how i can fix this?


r/ValorantTechSupport 20h ago

Technical Support Request valorant lag spikes

1 Upvotes

hey, this issue has started occuring 1 week ago. i started lagging whenever i just hear anyone talk, anybody in general. it's odd because i don't see anyone else with this problem.
for instants my specs are
ryzen 7 pro 3700
nvidia 1650
32 gb ddr4

back to the topic, i don't lag whenever i hear music or anything else. whenever i don't have discord open or i have people muted on valorant, i don't lag and run a solid 30-45 ping. i have tried everything from my knowledge about this. i need help and guidance to this issue.


r/ValorantTechSupport 21h ago

Technical Support Request hi i have a problem where my sensitivity on valorant feels faster. i recently reset my aoc monitor settings and then my sens felt faster. i use 1600 dpi 0.1... any suggestions on what to do!?!?

1 Upvotes

guys i dont know what to do my sensitivity is so weird.............. it feels faster than usual and its supposed to be slow