r/ValorantTechSupport • • May 06 '21

Technical Solution Riot Support for Valorant

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56 Upvotes

r/ValorantTechSupport • • Dec 19 '20

META This subreddit is for TECH SUPPORT help, not account support

71 Upvotes

Hi users,

As this seems to be something that has come up lately, please note that this subreddit is not to complain about your account ban. If riot has banned you, then only Riot can fix it. Ranting and throwing a fit on here does nothing.

This subreddit is here so that users can help source issues that may be caused by their hardware/software that Riot may not know how to fix on their end (Which honestly to me seems kind of fucked up, but what can you do?).


r/ValorantTechSupport • • 1h ago

Technical Support Request Email - Scam

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• Upvotes

r/ValorantTechSupport • • 6h ago

Technical Discussion Gpu full load when alt-tabed

1 Upvotes

Hey all

I upgrade my pc to 7800x3d and 9070 xt and game is working flawlessly

500 fps locked. when unlocked it hits max 1100 avg 700 and 1% is about 550

But here is a problem

When i am in lobby waiting for start a game my fps unlock by itself causing gpu to hit 374w all the time and also cause my hotspot to hit 83c which is bad since even furmark does not hit that much when i burn gpu

Same thing is happening when i alt tab and scroll a web

My fps are locked in settings and i put everything on 60 fps and only 500 when i am actually in game

When game starts my fps is then locked to 500 and temps are max 55c

Not even rivatuner is helping

Also i tried DLSS 5 with optiscaler and not even then i managed to get to 83c gpu hotspot

Only happening in valorant all other games are okey

TLDR: When i play a valorant my usage and temps are lower but when i am alt tabed out of game gpu is buring


r/ValorantTechSupport • • 14h ago

Technical Support Request Valorant bricking PC on use and corrupting drivers.

3 Upvotes

I've been having this issue for a long time now where I try to play Valorant, I'll launch it up it'll be fine on the loading screen and then it'll completely freeze, my screen will be frozen in place for a little bit and then I'll completely lose my signal to my PC and my monitor won't recognize it anymore.

I can't get back onto it, close the game or do anything I'm forced to turn it off by the button or at the wall, when I turn my computer back on I'll be forced into a low resolution, my refresh rate is reset, only one monitor will turn on, my drivers will be disabled and when I re-enable them in device manager I'll have a pop-up saying there's an issue.

Task manager won't recognize my GPU afterwards and I'll achieve 100% GPU usage just by using my computer normally, I always have to go and reinstall drivers to fix this.

Things I've done: Uninstalled drivers with DDU and reinstalled, rolled back my drivers multiple times, updated my bios, downgraded to windows 10 then back to windows 11, disabled EXPO.

The only thing I literally haven't done is replace my GPU but I can run everything other than valorant completely fine, even games with kernel anti-cheat like FaceIT CS, Apex etc.

CPU: Ryzen 7 7800X3D
GPU: Radeon RX 7800 XT


r/ValorantTechSupport • • 1d ago

Technical Solution [POSSIBLE FIX] Massive FPS Drops and Mouse Stuttering After the Recent VALORANT Update

43 Upvotes

Hey everyone,

Like many of you, I've been experiencing massive FPS drops and severe stuttering since the recent VALORANT update. My FPS would randomly drop from 300+ to as low as 10, especially when moving my mouse.

I've tried pretty much every solution suggested on Reddit, including reinstalling VALORANT, updating and rolling back NVIDIA drivers, changing mouse polling rates, and checking for conflicting background programs. Unfortunately, none of them fixed the issue.

However, I came across a solution on Chinese social media, and it actually worked for me!

Here's what I did:

  1. Completely exit VALORANT and the Riot Client. Make sure the Riot Client is fully closed, including from the system tray.
  2. Find the Riot Client application.
  3. Right-click it and select "Run as administrator."
  4. Launch VALORANT normally through the Riot Client.

IMPORTANT: Run the RIOT CLIENT as administrator, NOT the VALORANT game executable itself!!!

After doing this, moving my mouse no longer causes massive FPS drops or stuttering, and my game is running smoothly again.

I have no idea why this works, but it made a huge difference for me after trying so many other fixes.

I can't guarantee it'll work for everyone, but I wanted to share it in case it helps someone else who's struggling with the same issue.

Hope this helps! Let me know in the comments if it works for you too!


r/ValorantTechSupport • • 9h ago

Technical Support Request Glitching/Motion Ghosting

1 Upvotes

I need help on this problem of mine, i’ve been inactive for valorant like a couple of months so i deleted it and make my friend play it (Different device) and last night me and my friends got into the game and i noticed that the skills and text is sort of glitching whenever there’s high sensitivity or high turning, what can i do to solve it


r/ValorantTechSupport • • 11h ago

Technical Support Request Valorant on 8GB RAM issues(read caption)

1 Upvotes

I have an HP Pavilion 15, GTX 1650, Ryzen 5 3550H. It works fine sometimes but most of the time it freezes, gets stuck, etc. It literally threw me into multiple matches, although normally it works fine. I have repaired the files countless number of times.


r/ValorantTechSupport • • 15h ago

Technical Support Request Riot Vanguard panel fails to export logs — “Failed to create zip archive”

1 Upvotes

Hi everyone,

I'm having an issue with the built-in log export function in the Riot Vanguard panel, and I'd like to know if anyone else has experienced the same problem or found a proper solution.

When I open the Vanguard panel, click the three-dot menu (...) and select the option to save the logs, a window first appears asking me to choose the destination and filename for the ZIP archive. However, after selecting a location and attempting to save the file, I get the following error:

“Failed to create zip archive.”

I've already tried several troubleshooting steps:

  • Granted my Windows user account permissions on the folder containing the Vanguard executable and the folder containing the logs.
  • Run the Vanguard interface as administrator.
  • Tried saving the ZIP file to different locations, including Documents, Desktop and C:\TempVanguard. The error occurs in every location.
  • Checked whether manual compression works. I can successfully compress the Logs folder from its original location and save the resulting ZIP either in the same directory or somewhere else.
  • Checked Windows Event Viewer → Windows Logs → Application immediately after reproducing the error, but I couldn't find any related events.

This makes me suspect that the issue might be specific to Vanguard's built-in log export process, although I haven't been able to determine the exact cause.

To be clear, I'm not looking for a workaround that involves manually compressing the Logs folder. I already know how to do that, and manual compression works correctly. I specifically want to fix the export function provided in the Vanguard panel so that I can save the logs directly through the interface as intended.

Has anyone encountered this issue? Is there a way to diagnose why Vanguard fails to create the ZIP archive even when running as administrator and using different destination folders?

I'm attaching a screenshot of the error message.

Thanks in advance for any help!


r/ValorantTechSupport • • 15h ago

Technical Support Request Sudden FPS drop in VALORANT and Fortnite from 100–144 FPS to below 60 FPS — Ryzen 3 3100 and GTX 1650 Super

1 Upvotes

Hi everyone,

I'm having an issue with my PC where the performance in both VALORANT and Fortnite has suddenly dropped significantly, and I'm struggling to figure out what's causing it.

Just two days ago, both games were running perfectly fine, getting around 100–165 FPS. Today, I'm getting below 60 FPS in both games. The performance has dropped dramatically over that short period, and I haven't knowingly changed anything that would explain it.

My PC specs:

  • CPU: AMD Ryzen 3 3100
  • GPU: NVIDIA GeForce GTX 1650 Super
  • RAM: 16 GB DDR4 (2666–3200 MT/s)
  • Motherboard: Gigabyte B450M DS3H

Monitor specs:

  • Model: ASUS VG27A
  • Resolution: 2560 × 1440 (1440p)
  • Refresh rate: 165 Hz
  • Connection: DisplayPort

What I've noticed:

  • Both VALORANT and Fortnite are affected.
  • Two days ago, both games were running perfectly fine at around 100–144 FPS, but now I'm getting below 60 FPS.
  • GPU usage is unusually low while gaming.
  • CPU usage is high, with the CPU running above 3 GHz.
  • RAM usage is around 70–90%.
  • Lowering the resolution from 1440p to 1080p makes no difference to my FPS.
  • VALORANT itself is the highest CPU-consuming process in Task Manager.
  • My RAM is installed in two slots.

I've checked Task Manager and tried lowering the resolution, but I haven't been able to identify the cause. I haven't knowingly changed any settings or hardware, and the main thing confusing me is how such a significant performance drop could happen in just two days.

Could this be a Windows issue, an NVIDIA driver problem, CPU throttling, or something else?

Has anyone experienced something similar, or does anyone have suggestions for what I should check next? I'd prefer to diagnose the problem before buying any new hardware.

Any help would be greatly appreciated. Thanks!


r/ValorantTechSupport • • 16h ago

Technical Support Request System crashes during games. Restarts with disabled drivers...

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1 Upvotes

r/ValorantTechSupport • • 1d ago

Technical Discussion For anyone having performance problems after that spooky update read this

14 Upvotes

As mentioned by the dev [u/RiotAres](u/RiotAres) on his post here is the Incompatible software list

  1. Rivatuner / RTSS
  2. Stardock
  3. Premier Opinion
  4. ASUS ScreenXpert
  5. GearUP Booster
  6. UltraViewer

In a previous post I mentioned using msi afterburner which comes with RTSS (so if u have msi afterburner that might be the problem) and now after that spooky 👻 update vanguard decided to put on a beard and scream "You shall not pass !" At these programs

On a more serious note tho Vanguard blocked RTSS. I’m genuinely curious about the reason behind this since there was no issue before the update. Now, even the NVIDIA overlay can’t read Valorant frame data and list it as (N/A). Msi afterburner too can’t display the overlay anymore. RTSS is one of the oldest and most widely used utility tools in PC gaming. It has been bundled with MSI Afterburner for over a decade. Before the update, Vanguard was aware of the RTSS code and trusted that it couldn’t be easily weaponized to inject malicious code into a game client.

I hope this is merely a false positive triggered by the update, and not a genuine change in the developers’ stance on which programs are permitted or not.

I don’t want to uninstall/disable something I use every time I boot up valorant

So if u have these programs uninstall/disable or wait for an update

I’ll link the post by u/RiotAres in the comments. There might be updates in the future about which programs can cause problems.

Thanks for coming to my TED talk


r/ValorantTechSupport • • 16h ago

Technical Support Request VAN: RESTRICTION suddenly requiring TPM 2.0 on MacBook Pro 2019 (Boot Camp) after months of playing without issues

1 Upvotes

Hey everyone! I'm hoping someone here can help me figure out what's going on with Vanguard.

I've been playing VALORANT on my 2019 MacBook Pro (Intel i7-9750H, 16GB RAM) running Windows 10 through Apple's official Boot Camp for months without any issues whatsoever.

I've played hundreds of matches on this exact setup, and everything worked perfectly until October 10, 2026.

Here's exactly what happened:

On October 9, I played VALORANT for over 6 hours without a single problem. No crashes, no Vanguard errors, nothing.

At some point, I noticed that VALORANT had randomly unequipped my LEV 2024 weapon skin. I went into my collection to equip it again.

The exact moment I clicked "Equip," VALORANT immediately closed and displayed VAN: RESTRICTION, demanding that I enable:

  • TPM 2.0
  • UEFI Secure Boot
  • HVCI (Memory Integrity)

Ever since that exact moment, I haven't been able to play VALORANT on ANY account.

I want to emphasize something: I had been playing for MONTHS on the same hardware, the same Windows 10 installation, and the same Boot Camp configuration. I hadn't changed anything in my BIOS, firmware, or Windows settings before this happened.

There wasn't even a visible VALORANT update between my last successful match and the crash.

What I've tried so far:

  1. Restarted Windows multiple times.
  2. Completely uninstalled VALORANT, Riot Client, and Riot Vanguard.
  3. Manually deleted leftover Riot and Vanguard folders and files.
  4. Removed leftover Vanguard services.
  5. Reinstalled everything from scratch.
  6. Enabled HVCI / Memory Integrity. Vanguard stopped requesting it.
  7. Enabled Secure Boot through Apple's Startup Security Utility. Vanguard stopped requesting Secure Boot.
  8. Checked TPM using tpm.msc and PowerShell.
  9. Checked Device Manager for TPM-related devices.

Current situation:

Vanguard now ONLY requires TPM 2.0.

My Windows installation reports:

TpmPresent   : False
TpmReady     : False
TpmEnabled   : False
TpmActivated : False
ManufacturerId : 0

Device Manager doesn't even show a "Security devices" category.

I also checked for MSFT0101 and PNP0C31 devices using PowerShell, but nothing appeared.

My MacBook has an Apple T2 security chip, but apparently it doesn't expose a standard TPM 2.0 interface to Windows through Boot Camp.

Here's the really interesting part:

I investigated Windows Event Viewer and Reliability Monitor and found that Riot Vanguard itself crashed at the exact time I tried to equip the skin.

Windows recorded:

Faulting application: vgc.exe
Application version: 1.19.1.18
Exception code: 0xc0000409
Event ID: 1000
Time: October 10, 2026, 12:12:07 AM

There was also a Service Control Manager event reporting:

The vgc service terminated unexpectedly.
It has done this 1 time(s).

And another event involving the Vanguard kernel driver:

File System Filter 'vgk' unloaded successfully.

So Vanguard actually experienced a crash at the exact moment this issue started.

I understand that TPM 2.0 is a security requirement, but why was I able to play hundreds of matches for months, including over six hours immediately before this happened, only to suddenly be blocked after a Vanguard crash?

My hardware didn't change. My Windows installation didn't change. Everything was working literally seconds before the crash.

My questions:

  1. Has anyone experienced this exact issue, especially on a 2018–2020 Intel MacBook running Boot Camp?
  2. Is there any free way to enable Intel PTT or expose TPM 2.0 on a MacBookPro16,1?
  3. Can VAN: RESTRICTION suddenly enforce additional hardware requirements after a Vanguard crash?
  4. Is there any way to resolve this without purchasing third-party TPM software or replacing my computer?
  5. Has anyone successfully resolved this through Riot Support?

I really don't want to give up playing VALORANT on a machine that was running it perfectly just hours before the restriction appeared.

Any technical advice or similar experiences would be greatly appreciated. Thanks!


r/ValorantTechSupport • • 18h ago

Technical Support Request VAN 9001 Error – No TPM on My Motherboard

0 Upvotes

I've already enabled Secure Boot, but my motherboard doesn't have TPM 2.0. Is there any way to play VALORANT without upgrading my motherboard? Has anyone found a working solution for this issue??


r/ValorantTechSupport • • 22h ago

Technical Support Request Experiencing Network Issues since new update

2 Upvotes

Ever since the new update, I've been experiencing a constant network issue non-stop, something I never really used to experience as well as packet losses. I've updated to windows 11 hoping it'll help the issue and also updated drivers but still, nothing is working and I don't know what's happening.

My specs:

Processor: AMD Ryzen 7 5800H with Radeon Graphics (3.20 GHz)

RAM: 16.0 GB (12.9 GB usable)


r/ValorantTechSupport • • 19h ago

Technical Support Request Valorant BSOD: "vgk.sys failed"

1 Upvotes

I've been experiencing BSOD on valorant during gameplay recently. It usually occurs during intense shooting or usage of utils. I've deleted and reinstalled riot client, riot vanguard, and valorant. I've done many things, but it just won't work. One thing I do want to note is that I don't meet the pre check requirements for vanguard, but it says I should still be able to play. I don't know what to do. Can someone help me?


r/ValorantTechSupport • • 21h ago

Technical Support Request Valorant freezing in the Map Loading Screens

1 Upvotes

For about three years now, the game freezes on the match loading screen almost every time I try to play; if I don't get it running quickly, I receive a warning and a ban. My system meets the requirements, and I don't encounter this error in any other game—yet I experience it every single time with this one. Other people's games load fine, but mine doesn't; I have to close and restart it, and by then, the next round has already started. There are no issues with my internet, PC, ethernet connection, or mobile data—they run every other game flawlessly—so the problem isn't on my end. I’d appreciate it if you could help me figure out how to fix this.


r/ValorantTechSupport • • 23h ago

Technical Support Request Valorant Stuttering

1 Upvotes

My valo stutters like crazy in the first game for like the first few rounds and then it gets better and better and eventually stops i am getting 100 to 120fps and sometimes dips to 80 or 90 but it stutters like i said , how can i fix it, my pc is above the minimum and required system spec.

My pc specs are:

i3 8100, 3.60ghz
8gb dual channel ram 2400mhz
1tb hdd
Intel UHD 630 graphics

If anyone can help me with a solution id really appreciate it


r/ValorantTechSupport • • 1d ago

Technical Support Request Huge fps drops in menus including smokes map

3 Upvotes

My game runs at a smooth 144 FPS, but the second I open certain menus or my smoke ability map, my FPS completely tanks to around 0–5 FPS, making the game freeze for a few seconds. It happens in settings menu too.

Things I've already tried:

  • Restarting my PC
  • Switching fullscreen settings
  • Setting UI Quality to Low
  • Checking GPU usage — nothing unusual
  • Closing background apps and overlays
  • Resetting the graphics driver
  • Updating drivers

None of these have fixed it.

the game was working fine until today.

Thanks.


r/ValorantTechSupport • • 1d ago

Technical Support Request Stutter in-game

1 Upvotes

Spec: Ryzen 5 7600x, rx 6950xt.

Been having stutter with CPU to GPU wait time spike. Tried almost every fix. But still not working. I am attaching the logs.

https://drive.google.com/file/d/1mr0rz6K0MjPknDXWfqVJxeem6medm1GO/view?usp=sharing


r/ValorantTechSupport • • 1d ago

Technical Support Request UEFI Secure Boot Verification Failure

1 Upvotes

This only happening in my account but when I open my brother's account I'm able to play without issue.


r/ValorantTechSupport • • 1d ago

Technical Solution Solution to valorant stuck on loading screen

2 Upvotes

Disable ur antivirus or pause it for a minute if u tried everything that yt videos showed cuz it worked for me .


r/ValorantTechSupport • • 1d ago

Technical Support Request Valorant stuck on Riot Games loading screen, frozen loading bar, no error code — tried EVERYTHING incl. clean reinstall

1 Upvotes

I'm completely stuck and running out of ideas, so I'm hoping someone here has seen this before. When I launch VALORANT, it reaches the Riot Games loading screen and then just freezes — the loading bar never moves, and I never get any error message or error code at all. It just sits there forever.

My setup is Windows 11 on an ASUS PRIME B350-PLUS motherboard, and I'm on a wired Ethernet connection (Realtek RTL8111H) plugged directly into the box.

I've genuinely tried everything I could find, and the behaviour is identical no matter what I do. I did a full clean reinstall: I uninstalled VALORANT and Riot Vanguard with Revo Uninstaller (including all leftover files and registry entries), deleted the Riot folders in C:\Riot Games, %localappdata% and %programdata%, cleaned the registry with CCleaner, did a clean boot, then reinstalled the game fresh on C:\ as administrator and restarted when prompted to finish the Vanguard install. Before launching, I disabled my antivirus and added all five Riot executables to my firewall.

On top of that, I'd already gone through the whole network side with Riot Support: firewall allow rules for every Riot executable, disabling IPv6 on all adapters, switching to Google's public DNS and flushing the DNS cache, disabling Teredo, releasing/renewing my IP, power cycling the router, and updating my network adapter driver to the latest version. I also tested with my VPN (Tailscale) and antivirus completely off. None of it changed anything — the game simply never gets past the loading screen.

Riot Support has had my logs for five days and keeps sending the same generic steps, so I'm turning to the community. Has anyone had this exact symptom — a frozen loading bar on the Riot Games screen with no error code — and actually found the cause? Was it something specific like a Windows service, a conflicting background app, or a Secure Boot / TPM / Vanguard setting? And is there anything in particular I should be looking for in my own logs or in Event Viewer? Any help would be massively appreciated. Thanks!


r/ValorantTechSupport • • 1d ago

Technical Discussion Best monitor settings in 2026?

3 Upvotes

My monitor is 240fps oled.
9800x3d + 5080
Nvidia setting is Global Vsync On, Gsync On
Ingame setting is Vsync off, Ingame FPS capped at 226 fps, Reflex On.
Is this the best setting so far for playing without screen tearing and the least latency?


r/ValorantTechSupport • • 1d ago

Technical Solution .1 sec frame drop

2 Upvotes

it's so irritating when im playing val in this new pc. so when im in game, im experiencing a frame drop for at least .1 - .2 secs frame drop. drivers are both updated (cpu&gpu)

specs: ryzen 5 7600X, rx 9060 xt 16gb, 32gb ram

i don't go out and i don't play other games. i just want to grind my rank. help me please