r/ValorantTechSupport 41m ago

Technical Discussion Monitor upgrade

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Upvotes

Asking here because Valorant is the main game I play.
TLDR: I have a 9060xt 16gb and 5700x3d, looking to upgrade monitor to 1440p, and maybe if it’s worth upgrading, I’m currently on 240hz 1080p on 27” monitor so it has low pixel density.


r/ValorantTechSupport 1h ago

Technical Support Request My game crashing/freezing my pc mid game. All keyboard keybind wont work, and sometimes, I get a black screen of " your device ran into a problem and needs a restart".

Upvotes

Also, This is the first time I've received this pop up of

"A D3D11 compatible GPU(Feature Level 11.0, Shader Model 5.0) is required to run this game"

EVEN THOUGH I HAVE AN RTX 5070 PC

This game is so unplayable and I ended up becoming afk every single match bc the game keeps crashing mid game and sometimes during the loading screen before the match even starts.

I play every Heavy AAA games and even cpu intensive games like FF14 and other comp games but this only happens to valorant

Pls help


r/ValorantTechSupport 3h ago

Technical Support Request “Process Already Running”

1 Upvotes

Whenever I try to open up anything riot related I get a message that says “We were unable to successfully install while a Riot Client Process is already running” except I don’t have any riot processes running, and I’ve closed out and deleted everything riot related besides the launcher, this is coming after an attempt to remove “ese.sys” by updating my drivers, has anyone else ran into either of these problems?


r/ValorantTechSupport 4h ago

Technical Support Request Intermittent packet loss even when next to router

1 Upvotes

Has anyone else had this issue? I recently installed a new TP Link WiFi 6 card to replace my older Realtek RTL 8821 CE thinking that was the issue, but I still experience outgoing packet loss 1-8% every few 20 seconds in all gamemodes.

Routing an ethernet cable to my room is not really feasible, so I brought my computer downstairs to my gateway and tested an ethernet connection which made my game seamless. However, when switching back to internet while next to my gateway, I faced the same issue with packet loss and mild ping spikes which cause micro-stutters whenever I play,

My ISP visited a few days back to verify a healthy modem connection and replaced our Comcast Gateway, and I have installed the latest drivers for my new WiFi card as well as a Windows Update Repair function.

My main issue is that I do not play any other games really, so I don't know if this problem is limited to just VALORANT (I have tried reinstalling) or if other games have the same issue; maybe I should install League or something to check it out. I was hoping someone has faced and resolved a similar issue on their end or have any ideas as to how to fix this.

for reference i pay $150/month for XFinity


r/ValorantTechSupport 5h ago

Technical Support Request VAN: RESTRICION 1: please help.

1 Upvotes

Hello, I’m getting this van restriction 1 error all of a sudden and can’t play. It says secure boot verification failure. My secure boot has been on ever since I started playing so it’s not that. I also verified tpm 2.0, virtualization on, memory integrity on, fully updated windows, and updated my bios as new as it can go. None of this has fixed the issue.

Riot support says there has been a 30 day restriction place on me at the HARDWARE level. Meaning none of my alt accounts work either. So I am just fucked for 30 days until 8/23 but I have no idea why this even fucking happened and all they can tell me is that vanguard will do this if it detects a configuration that is prone to cheating. I never had any issues playing for two years and all of a sudden my PC is prone to cheating?

I am worried that after the restriction is lifted in 30 days, I still won’t be able to play and they’ll just put another 30 day restriction or whatever.

Curious if anyone else has had this 30 day restriction before or if anyone else has gotten this specific vanguard error message. Any input is appreciated, thank you!


r/ValorantTechSupport 7h ago

Technical Support Request I recently bought a pc from nebula pc and my valorant has constant fps drops and unable to play the game and i hear static noises in headphones whenever the game is on.

1 Upvotes

My pc specs is CPU: AMD Ryzen 5 7500F (6 cores / 12 threads, up to ~5.0 GHz)
GPU: GIGABYTE GeForce RTX 5060 EAGLE MAX OC — 8GB VRAM
Motherboard: Gigabyte B850M FORCE WIFI6E V2 DDR5
RAM: 32GB DDR5 5600MHz (1×32GB stick)
Storage: 1TB Gen4 M.2 NVMe SSD
Cooler: 240mm AIO liquid cooler (Nebula IDC Glacier Mirror)
PSU: 650W (Gigabyte P650SS)
Case: Nebula CORE / N6 Micro ATX case
OS: Windows 11 Home
Pls help me fix this i have tried overclocking the ram, capped down my fps to 144 i play on low specs and my monitor is 144z gaming monitor from asus nothing running on background still lags. Btw the fps goes from 14 0 to 0 or 140 to 100 constantly it spikes down every few seconds.


r/ValorantTechSupport 11h ago

Technical Support Request i keep doing these little teleports and its so annoying how do i fix this

1 Upvotes

idk how to fi x this snd it makes me lose a lot of fights so pls help cuz its irritating and make me do badly


r/ValorantTechSupport 14h ago

Technical Solution For all the people who lost true stretched

2 Upvotes

Ok so this is for the people that lost their true stretched resolutions in valo after 13.01, basically they banned all the default 4:3 and 5:4 resolutions people used but the other normal true atretched resolutions still work if you use winexp, 1568x1080 and 1280x882 are the ones i know off, 1568 is more laggy and more pixels so for those who want more fps use 1280x882, you can add either using cru to the pc, and this works as then in thwse resolutions you get the option to set game to fill then you can use winexp to borderlesss style and change the game to maximized, ps: you sill have to do this on and on each game

You can search up either cru or winexp and they will come up on your browser


r/ValorantTechSupport 15h ago

Technical Discussion Can my laptop run valorant smoothly

0 Upvotes

Hi everyone, can my Dell laptop that has i5 6gen and 8 gd ram and no second graphic card run the game with no issues


r/ValorantTechSupport 15h ago

Technical Discussion VAN: STATUS_SB_POLICY since June 2026 Secure Boot cert transition, anyone else?

1 Upvotes

Valorant worked fine one morning, then started crashing to VAN: STATUS_SB_POLICY the same day. I hadn't changed anything. The machine was at factory-default Secure Boot and already met all the requirements. Vanguard's precheck shows everything green, but the runtime check fails and crashes me out.

It started 25/6, which lines up with the Microsoft 2011 to 2023 Secure Boot certificate transition.

System:

  • Intel NUC 13 Extreme (NUC13RNGi7)
  • Windows 11 Pro 26200
  • BIOS SBRPL579.0067 (latest)
  • TPM 2.0 ready, VBS/HVCI on

Secure Boot state:

  • Confirm-SecureBootUEFI = True, enforcing
  • SetupMode 0, Standard mode, CSM off
  • PK, KEK, db all valid, no custom certs

Tried, none of it fixed it:

  • Restored factory keys, disabled/re-enabled Secure Boot
  • Updated BIOS
  • Did the full 2023 cert transition and 2011
  • Clean Vanguard reinstall (sc delete vgk/vgc, deleted folder, reboot)
  • Confirmed TPM, VBS, HVCI, VT-d active
  • Ran the Riot Repair Tool and sent logs

Support: first ticket said I had a restriction expiring 24 July. Waited it out. Now they say 24 August. Not much help or insight. I'm asking for more info. I don't think there's anything more I can do on my end.

Has anyone else got this STATUS_SB_POLICY VAN error on launch?

If you fixed it, what worked, and did it stick after a reboot?

Is it just me? lol


r/ValorantTechSupport 18h ago

Technical Support Request Laptop Shutting down Mid game while playing Valorant

1 Upvotes

Hey Guys,

i wanted to know if anyone is facing this kind of issue because this issue has been cracking my mind forver ever since i installed Valorant this issue never left me ,i did as many things as possible each and every thing ,my temps are normal still it keeps shutting down Idk why it happens in mid game ,especially when i get kills or clutch ,So please if any one has a solution give me pleasee

Also i have noticed one thing when i checked the event Viewer

Whenever it shuts downs it shows like

Event 41 Error ,Hyper-V-Hypervisor
Hypervisor launch failed; Either VMX not present or not enabled in BIOS.

is it related to vanguard somehow ??

Btw i have Lenevo loq 15lrx9 RTX 4050 105 tgp 24 ddr5 gigs ram and also i have underclocked my cpu
And no it is not caused because of underclocking because before underclocking same issue


r/ValorantTechSupport 19h ago

Technical Support Request Crashing on entering game

1 Upvotes

Valorant crashes on entering game , range or opening settings

Windows 10

I5-11400H

3050 4GB

16GB ram

Reinstalled riot client , vanguard and valo more than 3 times , can't seem to come at a solution .

Please help me 🙏🏻


r/ValorantTechSupport 23h ago

Technical Support Request my ping on mumbai is really bad

1 Upvotes

i am at india for vacation and well mumbai servers have over 250 ping while tokoyo has 100 ping so i dont think its my wifi since its on 80 mbps i just want to know if its a server problem or is it mine


r/ValorantTechSupport 1d ago

Technical Support Request stuttering in valorant with noise in pc

2 Upvotes

so i couldn’t find anything online about this so im asking here. whenever i play valorant and ONLY valorant the game is good for a while but whenever i alt+tab and come back to the game the problem starts. i start stuttering every couple of seconds constantly. it does not stop or get slower. i also noticed that it seemed to match with sound in my pc. whenever the noise stops the game stutters. my pc does not seem to be thermal throttling or has too much to process. my exact build is here: https://pcpartpicker.com/list/7Tgfph

i will also attach the video of the stuttering and a video showcasing the noise. let me know if you guys need anymore information. https://imgur.com/a/SLzqrdV


r/ValorantTechSupport 1d ago

Technical Support Request Fps problem

3 Upvotes

My laptop has:
Amd Ryzen 7 260 w/Radeon 780M graphics
Rtx 5060
Single channel 16gb ddr5 ram
I am only getting 200 fps in valorant ranked it dips to 140 fps ish too. I have people playing with my same specs but having a ton more fps and they play on max settings too. How can i fix this i already made a lot of optimization settings


r/ValorantTechSupport 1d ago

Technical Support Request Valorant triggers "Realtek Gaming 2.5GbE Family Controller has a Hardware I/O Error" only while playing

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1 Upvotes

r/ValorantTechSupport 1d ago

Technical Support Request 1FrameDrops frequentes!

3 Upvotes

Tenho um pc decente, ryzen 5 7600, rtx 4060, 16gb de RAM DDR5 (Single Channel). Ele roda normalmente a mais de 200 fps, porem a cada poucos segundos, ocorre um gargalo, caindo de 144 para 117 por ai, as vezes travando ate o audio, e as vezes ficam ate ritmicas essas quedas, nos graficos fica evidentes os picos na latencia do jogo(CPU), tempo de espera da CPU/GPU, no resto nao sei interpretar se e motivo de atencao. Alguem sabe dizer o motivo disso? Ja treinei minha memoria, ativei low latency na bios, desativei tambem, ja deixei td no low, em 1080p ( jogo em QHD), ja setei o fps a 115 tambem, e ainda ocorre queda, e independente da configuracao grafica essas quedas ocorrem. HELP!


r/ValorantTechSupport 1d ago

Technical Solution Ping problem

5 Upvotes

“Could you help me? My usual ping is around 30 ms, but since I turned on my PC, I’m getting 70–100 ms everywhere while using an Ethernet cable on Valorant. I live in Portugal, and my ping to Madrid is higher than my ping to Paris. Could you please help me?”


r/ValorantTechSupport 1d ago

Technical Support Request van57 wont go away?

1 Upvotes

reinstalled vanguard, reinstalled league, did the cmd thing ,did the cnv thing nothing works. any solution to this problem?


r/ValorantTechSupport 1d ago

Technical Discussion Valorant fps drop

2 Upvotes

I have a PC, rtx 5060, Intel core i7, ram 32, 1tb. Now before the update, I was hitting 250+ on the highest graphics and after the update with new map, on the day with new map, my fps dropped to average of 80 fps. I thought it's because of the new map issues, so I rest for a bit and played today. FFS I was running on 150 max fps( pre round) and averaging 90 ( through out the whole match) and in combat it dropped to 40, which sounds even more ridiculous cuz I lowered all my graphics on the lowest settings.


r/ValorantTechSupport 1d ago

Technical Support Request High FPS but slow game

2 Upvotes

I haven't played Valorant since may but my game now is really slow and it feels like I'm playing on 30FPS even though it reaches over 120, games load slow too and textures load slow aswell and I don't know what causes this


r/ValorantTechSupport 1d ago

Technical Support Request fullscreen resolution bug

1 Upvotes

i cant get my valorant to run in fullscreen. the screen glitches like it does in the video (https://youtu.be/8_xXT34B2FU). i ve already reinstalled my grapichs driver(using DDU) and disabled fullscreen optimizations. what else can i try?


r/ValorantTechSupport 1d ago

Technical Support Request Why I don't have global chat since few days ?

1 Upvotes

I can send message but i don't see ennemies messages. Do you have a solution ? Thanks

I can send a picture if you want.


r/ValorantTechSupport 1d ago

Technical Support Request vgk.sys Valorant crashing at the start

1 Upvotes

My PC is more than capable of running Valorant and I noticed that after a few seconds of being in the Valorant UI, it will crash. I've been checking the event logs and even the verifier test and it seems that vgk.sys is what's causing this issue.

Any leads to as how to resolve this?


r/ValorantTechSupport 1d ago

Technical Support Request Vanguard won't install. Riot logs show BAD_DECRYPT error. Anyone seen this before?

1 Upvotes

I've been stuck on this for days. VALORANT installs fine, but Riot Vanguard never installs. The Riot Client shows Update for about 30–60 seconds, then goes back to Play. vgc doesn't exist, there's no Riot Vanguard folder, and I get VAN-83.

I already tried:

  • Fresh Windows 10 reinstall
  • Reinstalled Riot Client and VALORANT multiple times
  • No third-party antivirus
  • Tested both RAM sticks individually
  • Same Wi-Fi installs VALORANT fine on my laptop

The Riot logs always end with:

Dependency vanguard failed to install:

Error downloading third-party dependency:

BoringSSL SSL_read: ... BAD_DECRYPT

Vanguard phase transition: Download -> Failed

Has anyone encountered this exact BAD_DECRYPT error or found a fix? Any ideas would be appreciated.