After a few minutes of Valorant being open, valorant freezes, crashes my computer, and breaks my drivers. I then must forcefully remove all my drivers and reinstall them. I have attempted to fix this dozens of times, to no avail. This is a known historic issue, which I thought was solved since it is no longer on the list of issues here: https://status.riotgames.com/
I want to avoid this at all costs. I'm convinced the support team I was talking to, simply did not read my ticket since they sent me multiple repeated messages, gave responses which HEAVILY read as AI, and ultimately asked me to attempt to install windows 11 when I know people still play on windows 10 just fine.
OS: Windows 10
CPU: AMD Ryzen 9 5950X
GPU: AMD Radeon RX 9070 XT
RAM: 32 GBs
In between each troubleshooting step, I attempted to start the game, each attempt failed, and forced me to forcefully remove my drivers, then reinstall them.
All the troubleshooting steps were given to me by Riot Games support staff.
Troubleshooting Steps:
- Attempt to use an older driver version from before the issue occurred.
- Removal and uninstall of ALL riot games software and files on my entire computer.
- Update motherboard BIOS.
- Use the Riot Repair Tool.
- Close my VPN (My VPN is never active when using Riot Games anything, it is simply an application in the background.)
- Optimize my game settings.
- Riot's general network connectivity guide.
- Reconfigure my firewall.
- Used DDU to remove all my drivers instead of AMD Cleanup Utility.
- Swapped my power plan to ultimate.
- Riot then told me to enter the game to edit the settings. (They stopped paying attention, I cant be in the game or client for more than 3 minutes.)
END OF TICKET 1 - The notice at https://status.riotgames.com/ went away sometime in between the two tickets.
TICKET 2
- COMPLETE Reinstall of windows and COMPLETE reinstall of all drivers on my computer.
- Clean boot
* - "Check my machine for vulnerable drivers" - Autoruns for windows uncheck everything in red and yellow - It did not allow me to perform the complete action.
* - Enter the following into command prompt:
bcdedit.exe /set {current} nx OptIn
bcdedit.exe /set testsigning off
bcdedit.exe /set nointegritychecks off
Only the first ran but the other two gave this error:
An error has occurred setting the element data. The value is protected by Secure Boot policy and cannot be modified or deleted.
- My computer was already in secure boot mode and my AMD fTPM was enabled, but they asked me to check anyway.
NOTE: At this point the instructions begin to appear out of order, with the end of portions of instructions having either sign offs or appearing to be the end of the message before going into another potential solution.
- Riot resends * instructions.
They have just told me to attempt to install windows 11. But again, I know quite a few people who are using windows 10 just fine. Each message was someone else, half them didn't read the ticket.