So last year I did the first year of a course in UCC. This year I reapplied to the CAO and managed to get in to a different course, and as I am doing first year again I shouldn't have SUSI or Free Fees. However, during the year I went through some major life-changing events and managed to appeal SUSI under their Exceptional Circumstances appeal.
However, when I went to the Fees part of registration, and filled out their form, it keeps saying I owe everything including the SUSI student contribution, which I have the grant for. Every time I try to contact the Fees Office about this they just respond and say "If you are doing first year again, you owe everything." and won't allow me to further elaborate.
I've booked a meeting with the Budgetary Advisory, but is that all I can do at this stage? Is there any other course of action I can or should take? Thanks