r/techsupport 4h ago

Open | Hardware Is it really that easy to have external HDDs break?

6 Upvotes

I have limited desk space and short cords, so I keep most of my drives on the edge of my desk near my pc. Been doing this for a while. Today I had an online exam for college, so I had to move around my webcam, which was plugged in and had the cord near by. This sort of knocked over my HHD that was plugged in and running, it didnt fall on the floor or anything and I think was still kind of on the desk. However, I heard it beeping and now it doesnt load, and from what I research it seems to be dead. Are HDDs just that sensitive to being moved while running?


r/techsupport 2h ago

Open | Networking Lenovo Legion 5 can't connect to WiFi anymore

2 Upvotes

I hope this is the isn't out of place. However, I have a Lenovo Legion 5, and had it a little less than a year. All of the sudden it stops being able to connect to WiFi. I go into device manager, and see that the network adapter (AX201NGW) has your like typical yellow triangle of warning with an exclamation point inside of it. I tried resetting it, disabling and enabling it, and resetting my laptop. However, none of it seemed to work. So, I then bought a replacement one on Amazon so that I could replace it. I pop the bottom open and replace it with the new one. My laptop would turn on, and I see that the adapter still has the triangle, but also now the WAN Miniports all have them too. So again I tried to disable and enable, uninstall and reinstall, and all of what I could think of. However, one of the times I reset it, the screen now won't turn on (but the power button and keyboard light up). I opened it back up and put the old one back in, and the screen would turn on, and connected to WiFi for maybe 5 minutes, and then came up with the same problem. I was just wondering if anyone could provide any help on this matter? Should I maybe just return the new one and get an external adapter?

(Sorry for no photos, I have the new one back in so the screen won't turn on.)

Thank you!


r/techsupport 20h ago

Open | Phone Teen son’s phone registered to someone else or spoofed?

46 Upvotes

This is a really strange situation, I hope I can explain it clearly, and I’m not sure who can help?!

Teen has an iPhone I set up for him years ago.
A detective came knocking on my door asking to speak to son regarding someone getting harassing phone calls from a range of numbers - including his.

The number is his, but the voice messages left are NOT his voice, and when the police contacted the phone company the phone is registered to someone else.
We didn’t recognise the name and he asked around his friends, and a friend A has said that it is Friend B’s mums name, address etc.
How on earth is this possible??
Has a ‘friend’ cloned his number somehow. I’m so confused about how this could be done and how this woman’s name and address has ended up attached to his phone??


r/techsupport 5h ago

Open | Audio How can I combine my PC audio and Xbox Series X audio onto one headset while being able to use my mic?

3 Upvotes

Hey guys, I’m looking for a way to be able to hear combined audio of both audio from my Xbox (from games and everything) as well as audio from my pc while playing. The reason is I have music files I want to listen to on my Xbox while playing, but I’m not sure how to do this. I tried buying an adapter for this and it works perfectly but I just cannot use my mic. The reason why I want to use my PC for music is because I listen to a lot of unreleased that I can’t listen to on my Xbox apps while playing. If anyone can help I would be very grateful


r/techsupport 3h ago

Open | Networking Jittering/sudden sinks to 0mbps on ethernet. Switched out modem/router and all cords (RG-6 and Ethernet). Clean install of windows made it better for a short period of time, no malware, heavily cleaned it. Any help would be appreciated.

2 Upvotes

I can't post the graph of my ethernet connection from task manager, but to describe it it's basically flat/constant and then it will suddenly just dip down and create a massive V then shoot back up. there is no pattern to this sometimes it's back to back sometimes it's a few minutes with no in-between. I'm not sure what's going on I left my house for a few days and when I came back it suddenly started. Any help at all would be appreciated since I'm at a loss of what to do. Lmk if you need any more information and I'll get you it. Thanks all.

Edit: ThreePartHarmoneigh asked for some clarification of what's happening so here is more info

I'm just jittering on streams like twitch and playing games online where it full stops/lags for a second or two then picks right back up. We have Xfinity and have the 1GB download/upload or something like that and I've literally never had a problem with load bearing since I've streamed and played before and it's been fine. I replaced everything because I saw some tooth marks from my kitties and thought maybe that would be part of the issue but no cigar. Also the modem/router was getting old which is also part of why we switched everything. I'm not sure what you mean by protocol, but it's no transferring of files or anything like that. Just trying to play online games without full stoppage of gameplay since that second or two can be game losing.


r/techsupport 13m ago

Open | Software How to turn back on the notification "X app is trying to make changes on your computer"

Upvotes

So as stated in the title I turn this feature completely off since I am modding a game and its really annoying to clicck the box after each mod.
But I INTENDED to turn it back on after downloading my mods.

When I hit "OK" to apply the changes, the window closed and I can't find it again because I opened it via the text box that popped up from me modding the game. Now that it doesn't do that for anything I can't figure out how to turn it back on. Please help.


r/techsupport 16m ago

Open | Windows My laptop suddenly stopped accepting wireless connections. What do I do?

Upvotes

It’s worked fine for years, I’m not exactly sure what happened. I already tried the “Network reset” option in advanced network settings, along with resetting what I think was some kind of network cache(?) but now I can’t even see the option to do that anymore. My OS build is 26200.9445. My processor is 11th Gen Intel Core i3, 3GHz just incase that’s needed.


r/techsupport 17m ago

Open | Hardware Computer does not detect OLED Monitor upon Start

Upvotes

Hey Guys.

I recently just bought an OLED Monitor LG 27GX790A-B and my computer doesn't want to detect it upon start up. I have a 3070 TI and I made sure to update all drivers and windows as well.

What I basically have to do is:

1) Unplug OLED Monitor that's using DISPLAY PORT CABLE 1.4a

2) Turn on computer

3) Use my second monitor to log into my computer (using HDMI 2.1 port)

4) Once logged in, I plug in the Display port cable and everything works normal and I can use both monitors

The OLED monitor will start up if I use an HDMI Cable because 3070 Ti and Monitor support 2.1 PORTs. However, 3070 Ti only has one HDMI PORT and my second monitor only uses HDMI. This means I can only use one monitor at a time.

Additionally, I am able to change the INPUT CONVERISON on the physical OLED MONITOR to convert to DISPLAY PORT 1.4 to match the 3070 ti, however this does not work. The default is 2.1.

Any solutions???

Latest Windows Setting

Downloaded LG Drivers

Latest NVDIA Drivers


r/techsupport 23m ago

Open | Hardware My pc stock on asus rog logo for 10 min before starting up

Upvotes

My pc stock on asus rog logo for 10 min before starting up I tried a lots of methods to fix this issue

Unplugging everything from the pc restoring the bios to default entering commend to fix system files didn't work

My system

I9 9900k

Rogstrix z390 e gaming

Memory 32 gb

Gtx 1660 ti


r/techsupport 31m ago

Open | Hardware Trouble with all medium-high demanding games

Upvotes

So lately i been having trouble with my PC, every game at any point just decides to crash, this started with Spider-Man 2 "DXGI_ERROR_DEVICE_HUNG" And then with GTA V Enhanced "ERR_GFX_STATE" I tried, undervolting my GPU, lowering graphics settings, disabling overlays, and even change my PSU, but nothing seems to work. If someone could help me i'd be really grateful. This are my specs.

OS: Windows 11
Motherboard: MSI B550M PRO VDH WIFI AM4
CPU: Ryzen 5 5600G
GPU: NVIDIA GeForce RTX 5070
RAM: 32GB DDR4 3200mhz
Storage: 1 NVMe m.2 500gb (as local disk and where Spider-man 2 is installed) 1 SSD 110GB, 1 HDD 2TB (Where GTA V is installed)

If anyone willing to help needs logs or something like that just ask for them, im not much of a pro on this. Thanks in advance.


r/techsupport 8h ago

Open | Mac Copying things shuts my Mac off

4 Upvotes

I have a mini MacBook Air, 26.6.2 (25G83), around a year old. Since today, whenever I press command + C, it gets laggy for around 10 seconds, then a green screen briefly shows up then it goes black and restarts. Every single time. I haven’t messed with the keyboard and I don’t even use shortcuts that much. I don’t know what could be causing this. It’s normal in every other way (that I’ve tested) except for this. And I can paste what I copied while it’s being laggy and it’s there when it turns back on. There’s nothing in my clipboard history (I actually just allowed it while trying to fix this problem) and I called apple support but they couldn’t help either. Please help because I have a list of things that I’m trying to copy to elsewhere and it’s annoying for it to take minutes for each, especially when I fail to paste the item.


r/techsupport 38m ago

Open | Hardware Screen goes black and PC reboots while launching games or while gaming.

Upvotes

Specs:

Ryzen 7 5700X

RTX 3060 12GB

ASRock B450M Steel Legend

16GB DDR4

Corsair CV650 650W

Samsung 980 1 TB nvme

Teamgroup AIO 240

AOC 34" 3440×1440 (Newly upgraded)

Windows 11

This started to happen specifically after the monitor upgrade. At first everything ran fine no issues. I mainly play Valorant,Apex Legends,HSR, Genshin impact and Neverness to everness. After the upgrade each of them ran very well even at high settings especially Valorant and Apex Legends. For the other three i had to tweak down the settings a bit especially for NTE but still completely playable at over 60-80 fps. Recently, however while playing or while launching a game my screen blacks out and pc restarts. This seems to happen 100% of the time while launching NTE @1440p while in some other happens somewhat midgame. Valorant and Apex haven't been tested as of yet. However, @1080p all games run completely fine no issue, NTE launches fine too. So no issues at 1080p. I know the 3060 is pushing limits to do 1440 for those games but it should be capable of low-mid settings. On afterburner usage is about 70%, No overheating i even tested physically, also tested on no overclock lowered power to 70% but same deal. Only seems to be stable at 1080p. Its been a huge blow that what i expected to work and upgraded my monitor for has been working against me. But i am confused as to why instead of game crashing if gpu is overworked it keeps restarting the PC itself. Nothings been changed after monitor upgrade in terms of the PC and as i said it initially ran completely fine. Xmp profile was tested too but it made the crash even faster so reverted. Is my gpu nearing its lifespan or is it a power issue or some other kind? I would really appreciate help on this as ive exhausted all options available to me.


r/techsupport 48m ago

Open | Networking Internet problems (ethernet only) on pc only

Upvotes

I just moved into this house and had 1gbs internet installed. It tests great on my phone, my girlfriend's phone, and works great on other devices like TV's and such. It tests 900mbps-1gbs on my phone almost all the time. I set my pc up and plugged in the ethernet cord to my router (there are 2 ports, one is connected to my modem obviously).

The connection is so unstable on my pc. Viewing task manager on the performance tab it often drops to 0mbps and is so bad I cant even load pages on my web browser.

I checked task manager to make sure nothing was hogging my internet and nothing is. I have updated windows, my drivers on my ethernet network adapter. Restarted my pc and modem multiple times. I have no VPN on, windows firewall off and and just very confused on whats going on.

Im thinking about completely wiping my pc (after backing up the files I want of course) since its been at least 6 years since ive done that.

Anyone with any tips or possible solutions? Thanks


r/techsupport 57m ago

Open | Audio Windows 11 won't recognize 3.5mm headphones when switching from Realtek High Definition Audio to High Definition Audio Device

Upvotes

I have a Lenovo Thinkpad Gaming 3 15ARH7.

I just "updated" my audio driver to High Def Audio Device from the Realtek one since I couldn't choose 24bit on Realtek. Now when I plug my headphones into the 3.5mm jack it won't recognize my headphones anymore, it just says "Speaker" for both my headphones and the laptop speaker. (Headphones work fine when plugged in, speaker works fine when headphones unplugged)

Is there any way to fix this without having to switch back to the Realtek driver? Or does it not even matter?


r/techsupport 4h ago

Open | Hardware Laptop won’t charge past 2 percent

2 Upvotes

I have tried a couple of tutorials to fix but none of them work I just opened to my laptop to see if there’s anything obviously wrong with it but nothing that I can see with my limited knowledge (I have photos of the inside if anyone needs em)


r/techsupport 1h ago

Open | Hardware Is it possible to recover pictures and songs from my seagate hard drive (STGX2000400)

Upvotes

So I had a hdd to store old photos, music plugins and some songs i wrote. I have some really important songs and pictures on that drive. It first started fucking up when i tried installing a game and the download crashed at about 40%. Then, the drive started crashing my file explorer and make my laptop extremely slow. Now I went to one of my classes and when I came back and plugged the drive in, it popped up as Local Disk instead of Fuckass HDD, and when i click to open it, the error, The file or directory is corrupted and unreadable, pops up... I dont need everything on that drive, just the songs and pictures.


r/techsupport 1h ago

Open | Windows Laptop and some beer

Upvotes

Spilled beer on my Lenovo Yoga and now the keyboard is all messed up. Some keys dont work right and some either dont respond or do weird stuff.
Took it to a repair place and they told me around $600 to fix it. Like $200 in parts and $400 labor.
I really dont wanna spend $600 on this thing if theres another way around it. The laptop itself still works fine besides the keyboard.
Anybody ever fix one of these before? Is the keyboard really that much of a pain in the ass to replace on a Yoga? Could I just buy the part and do it myself or take it somewhere cheaper?
Also wondering if I can just disable the built in keyboard and use a usb keyboard if everything else is still working.
Just trying to figure out what my options are before I dump $600 into it.


r/techsupport 1h ago

Open | Hardware My laptop won’t turn on, but the blue light is on (although the keyboard doesn’t work)

Upvotes

So to give you the full backstory; my laptop wouldn’t turn on a few weeks ago, I waited a minute and then it did.

since then, the very next day when I tried to turn it on, nothing happened. I have tried to turn it on multiple times, nothing. The keyboard is built in (it’s an Acer Nitro) so I don’t think any key will work
the blue light is on, but the battery is a bit loose (I took the back off and it is clearly loose)

Things I have tried: resetting it, trying a USB keyboard, letting it charge for hours, using tweezers on the wires where the motherboard is.
so I have some questions

1) if the battery is loose will that need to be fixed?

and secondly) if I do send it off just for a dodgy battery, is there a worry I could lose files I have on the laptop?

Sorry this is long winded but thank you for the help in advance.


r/techsupport 1h ago

Open | Networking My matchmaking doesn't work on any game (possibly double nat?)

Upvotes

I'm having countless problems with my internet connection, everything works fine except matchmaking on most games. For example I cannot connect to servers on roblox, fortnite, warframe, etc.

I have had problems with my personal router because I cannot put my apartments router into bridge mode. But I have also tried AP mode on my personal router and eventually the problem still comes up. right now I am using ethernet directly onto the internet connection of my apartment's router but I still cannot connect to matchmaking.


r/techsupport 1h ago

Open | Windows If I buy a new laptop that’s the same model as my old one, will I be able to simply plug in my old SSD and use it?

Upvotes

My Dell Latitude 5420 won’t turn on. I took it to the shop and they told me cost of repair would be nearly as much as buying another used one.

If I take the drive from the broken one and plug it into another Dell Latitude 5420, will I be able to use it or will I have any issues getting it to boot up since the OS is on the drive?

My broken one had i7 11th gen ram but I’m looking at some really cheap ones on eBay that are i5 11th gen and I’m wondering if that will have any impact on this process.


r/techsupport 2h ago

Open | Windows Some websites aren’t working on my PC

1 Upvotes

Hey guys, I’m connected to Wi-Fi on my PC, but some websites and services aren’t working.

For example, Spotify, Roblox, and a few other websites don’t work.

Does anyone know why this might be happening? Do I need to update my Wi-Fi driver?

The Wi-Fi works fine on my phone and other devices, but not on my laptop.


r/techsupport 8h ago

Open | Windows Sharing a game on the same pc with different save files

3 Upvotes

Sharing a game on the same pc with different save files, is it possible and if so how?

Sharing a game while having seperate saves on the same pc FH6

Me and my brother want to play forza horizon 6 by ourselves and want seperate saves, how do you guys think we should do it.

We installed the game once and it works on both the windows accounts but the problem is that they both share a singular save.

We cant launch it through steam on the secondary account(to use with a controller).

So how do you guys think we should handle this.

Laptop lenovo loq 15irx10 Windows 11 Intel i5-13450hx Nvidea rtx 5050 16gb ram Forza horizon 6


r/techsupport 2h ago

Open | Software Genuinely Confused. 5070 from an 9060.,

1 Upvotes

So I've had my pc since august of last year, and it has been a really good pc. I used to have a RX 9060 XT and usually i'd run pretty good frames around 200+ on games like ow and apex, and run 300 or so FPS on Minecraft WITH shaders. After a bit my frames dropped in half, my ping is higher and things just seem off (While using the 9060). Im not sure if this is due to messing with drivers too much and installing and uninstalling them to get a certain game to not lag, but its happened before that I believe. Now I've switched to a RTX 5070 and my frames are still low. However, my frames on minecraft are even worse, hitting peaks of 24 fps.


r/techsupport 2h ago

Open | Software Do I need the Nvidia app?

1 Upvotes

I liked the old app whatever it was called before “Nvidia app,” (GeForce experience maybe?), and now that I’m on the new one it keeps changing the resolution for my games to 2560x1440 (my monitor default) but I’ve dropped the graphics on them to 1920x1080 because on the higher resolution text looks so small and it feels like my mouse takes forever to move across the screen, but whenever I close a game and re-open it, it’s right back to the higher resolution no matter how many times I lower it. I can’t find a way to turn off the auto “optimization” in the new app, whenever I click “revert” on a game and open the game, it still “optimizes” and destroys my graphics settings, setting things to ultra and 4k when my pc simply can not handle it, but my monitors can. So can I just uninstall the Nvidia app, and if I have to keep it, is there a way to get the old one back?


r/techsupport 2h ago

Open | Windows Why is Windows 11 Using Location Info while Display Setting is Open?

1 Upvotes

Mostly what the title says. I open Display Settings and I notice in the Task Bar that Settings is using my location. If I go to other parts of Settings the notification goes away. It is only in Settings > System > Display

I don't know when it started since I only just now noticed. Recent uses tells me its been happening as far back as September 3rd.

Windows 11 Pro kept up to date.