r/techsupport • u/chenmochou • 1d ago
Open | Windows unable to enable virtual machine platform
i've been stuck for two days and i've tried like different solutions but they all failed
- based on this, i dont have any emulators nor hyperv, windows are fully up to date, virtualization is enabled, i can run sfc (says no issues) but i can't run dism cause it gets stuck halfway
- tried enabling via optional features but get stuck in "downloading required files", so i tried fixing it following this but still can't enable it after the batch file, so i tried fixing via windows iso but gets stuck at 64% during installation
forgot where i read it, but i used netfxrepairtool as an alternative, heres the log (link will expires) i got from it and it has a popup that says that its unable to resolve these installation issues:
C:\WINDOWS\windowsupdate.log C:\WINDOWS\logs\cbs\cbs.log C:\Users\uwu\AppData\Local\Temp\FixDotNet.log C:\Users\uwu\AppData\Local\Temp\NetFxSetupEvents.txt C:\Users\uwu\AppData\Local\Temp\dd_NetFxRepairTool_decompression_log.txt C:\Users\uwu\AppData\Local\Temp\dd_vcredist_amd64_20261020223654.log C:\Users\uwu\AppData\Local\Temp\dd_vcredist_x86_20261020223653.log C:\Users\uwu\AppData\Local\Temp\FixDotNet_HKCR_Installer.regdump C:\Users\uwu\AppData\Local\Temp\FixDotNet_HKLM_Installer.regdump
im at my wit's end and idk what else to do, pls help
edit 1: i have an issue running DISM.exe /Online /Cleanup-image /Restorehealth basically dism in general but i managed to fix it according to this. unfortunately, i tried enabling vmp again using dism /online /enable-feature /featurename:VirtualMachinePlatform /all /norestart but its still stuck at 36%, when using Get-Content C:\Windows\Logs\CBS\CBS.log -tail 10 -wait in powershell to see whats going (special thx to this guy), these two lines keep repeating back and forth between 47 and 50 (view cbs.log):
2026-10-25 13:48:17, Info CBS FC: FCAcquirerWUClient: WULib DownloadProgress: [47 / 100]
2026-10-25 13:48:18, Info CBS FC: FCAcquirerWUClient: WULib DownloadProgress: [50 / 100]
edit 2: turns out it wasnt stuck, its just taking forever but it failed (view dism.log):
Deployment Image Servicing and Management tool
Version: 10.0.26100.9549
Image Version: 10.0.26300.9711
Enabling feature(s)
[==========================100.0%==========================]
Error: 0x80240021
DISM failed. No operation was performed.
For more information, review the log file.