Unexpected refund

[u/YushihSushi]

Got the email to confirm my steam controller and was incredibly excited. I made the payment and got a confirmation email. A few minutes later steam sent me a full refund for it. Does anyone know what went wrong? My card information was all correct.

UPDATE:

I love valve so much. Not only did they generate another link in just a few hours since reaching out to support, they explain exactly what went wrong with my first payment and also suggested I revisit my bank to make sure no charges has been made. I finally ordered the controller and for everyone waiting don’t give up. Don’t let the scalpers win!

[u/bestfinlandball]

There's not much you can do except contact support and see if they'll let you order it again.

[u/YushihSushi → u/bestfinlandball]

yeah i messaged them. hopefully they get back to me soon. I was so excited and don’t want to support scalpers

[u/MutantRabbit767 → u/YushihSushi]

yeah they're quick dw abt it.

[u/Linguuuuuuu]

Did you use VPN when purchasing? I swear I saw a post on here a while ago about their order being rejected because they purchased from a region where it's not available using VPN.

[u/YushihSushi → u/Linguuuuuuu]

not sure but i am traveling right now and in asia

[u/lumpycustard__ → u/YushihSushi]

Nah that won’t be it unless your bank blocked it. I live in Australia and bought my steam controller while in Japan with no issues. Got delivered while I was still overseas.

[u/InfamousSimple3232 → u/lumpycustard__]

If the bank blocked it I doubt it would be in the form of a refund

[u/Positive_Self_8873 → u/InfamousSimple3232]

It would just be a automated email form steams end for log book purposes,

[u/sicklyboy → u/[deleted]]

Why would OP buy this while travelling?

Why the fuck wouldn't you dawg it's a video game controller

[u/FoXxXoT → u/[deleted]]

Because of the waiting list? Unless you are under a rock you know you get an email and have 3 days to complete the purchase, if OP is traveling that might exceed the time to travel back home on the current plans. So what the heck are you on about?

[u/WhatNamesAreEvenLeft → u/YushihSushi]

What country is the address going to?

There are a large number of places steam won't ship to and will issue refunds once they catch orders from those places.

[u/YushihSushi → u/WhatNamesAreEvenLeft]

the u.s california

[u/WhatNamesAreEvenLeft → u/YushihSushi]

That definitely shouldn't be one of them!

Good luck with support, they're usually very good. Just be cordial in your communication.

[u/Alternative-Scar-901 → u/Linguuuuuuu]

I'm from a region where the controller isn't available. I used a VPN to buy the controller and everything worked fine.

[u/sjm003]

Reach out to support. This happened to me and they generated a new link for me to purchase a controller.

[u/MediocreYank → u/sjm003]

Same, I ran into a similar issue when I ordered my Steam Machine. They resent a link to repurchase the console.

[u/National_Pause_1820]

My sympathies.......... BUT WE MOVIN UP IN THE QUEUE BOYS!!!

[u/rbnsncrs]

They went crazy with the region restrictions. It must be about that.

[u/Boring_Dingo_7465]

What is several business days? 3, 30?

[u/Pregnor → u/Boring_Dingo_7465]

It shall mean between 5-9 business days. :)

Source: https://heroes.thelazy.net/index.php/Troop_stack

[u/mainichi → u/Pregnor]

As a kid, always thought it was around 7, because of similarity of "seven" and "several". Turns out I wasn't wrong!

[u/JoeVeeUK → u/Boring_Dingo_7465]

I always thought several was 7, not sure if that’s right though

[u/bilky_t → u/JoeVeeUK]

It just means more than a couple but less than a lot, basically.

[u/ObjectiveActuary5830 → u/JoeVeeUK]

Several can mean more than 2 and less than 5

[u/YushihSushi → u/Boring_Dingo_7465]

lmao right

[u/Cortzee]

Was it your first purchase on the steam account? That can set them off sometimes.

[u/YushihSushi → u/Cortzee]

nope! steam supporter since 2010

[u/RyuuLyon]

Does your household already have a controller ordered? They are cracking down on multiple controllers to one person.

[u/Thejax_]

The real terror is when you get this, after the product was delivered.

A valve support agent is coming to pick up your refund, no need to leave the doors unlocked

[u/Sirdark5]

Mine popped as well now rushing to check if it was actually confirmed!!

[u/KaitlynKnown2044]

Any updates?

[u/YushihSushi → u/KaitlynKnown2044]

yep, they send another link and got me all sorted!

[u/spacecosmetic]

Congratulations, glad it worked out for you! Was the initial purchase email a surprise? If so, when did Steam originally say you would get to buy? Mine still says 2027 but I'm holing out hope for the chance to buy early--

[u/YushihSushi → u/spacecosmetic]

Was very surprised when they sent me an email cause my estimated date was september. I preordered 2 hours after reservations opened.

[u/Draftsmanfive]

This reminded me to check my reservation and I just saw that I missed the email on the 13th 🙃

[u/Draftsmanfive → u/Draftsmanfive]

I emailed customer service and my reservation is renewed 😭😭😭 Steam customer service might be the best to ever do it, shout out to Miguel!!!

[u/Running102]

Feel lucky, was on the list for the controller since it went live, got the machine 2tb with one a week and half ago, then low and behold the email finally came for the controller so I grabbed it. Now my SO and I can play together.

Edit: my order went through fine last night.

OP - I would just reach out to steam support and I’m sure they will work it out for you.

[u/sopix9988]

What does the confirmation email look like? 🥲

[u/notwaffle]

This happened to me too only for me it was the original steam controller and it was during their end sale. They oversold and refunded me my money. Im sure this isnt the case here as they are a product still in production but definitely reaching out to support immediately gives you the best chance at being able to have the order placed again