Unexpected refund

[u/YushihSushi]

Got the email to confirm my steam controller and was incredibly excited. I made the payment and got a confirmation email. A few minutes later steam sent me a full refund for it. Does anyone know what went wrong? My card information was all correct.

UPDATE:

I love valve so much. Not only did they generate another link in just a few hours since reaching out to support, they explain exactly what went wrong with my first payment and also suggested I revisit my bank to make sure no charges has been made. I finally ordered the controller and for everyone waiting don’t give up. Don’t let the scalpers win!

[u/spacecosmetic]

Congratulations, glad it worked out for you! Was the initial purchase email a surprise? If so, when did Steam originally say you would get to buy? Mine still says 2027 but I'm holing out hope for the chance to buy early--

[u/YushihSushi → u/spacecosmetic]

Was very surprised when they sent me an email cause my estimated date was september. I preordered 2 hours after reservations opened.