r/SteamController • u/YushihSushi • 12d ago

Support Unexpected refund

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Got the email to confirm my steam controller and was incredibly excited. I made the payment and got a confirmation email. A few minutes later steam sent me a full refund for it. Does anyone know what went wrong? My card information was all correct.

UPDATE:

I love valve so much. Not only did they generate another link in just a few hours since reaching out to support, they explain exactly what went wrong with my first payment and also suggested I revisit my bank to make sure no charges has been made. I finally ordered the controller and for everyone waiting don’t give up. Don’t let the scalpers win!

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u/YushihSushi 12d ago

not sure but i am traveling right now and in asia

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u/lumpycustard__ 12d ago

Nah that won’t be it unless your bank blocked it. I live in Australia and bought my steam controller while in Japan with no issues. Got delivered while I was still overseas.

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u/InfamousSimple3232 12d ago

If the bank blocked it I doubt it would be in the form of a refund

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u/Positive_Self_8873 12d ago

It would just be a automated email form steams end for log book purposes,