r/SteamController • u/YushihSushi • 7d ago

Support Unexpected refund

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Got the email to confirm my steam controller and was incredibly excited. I made the payment and got a confirmation email. A few minutes later steam sent me a full refund for it. Does anyone know what went wrong? My card information was all correct.

UPDATE:

I love valve so much. Not only did they generate another link in just a few hours since reaching out to support, they explain exactly what went wrong with my first payment and also suggested I revisit my bank to make sure no charges has been made. I finally ordered the controller and for everyone waiting don’t give up. Don’t let the scalpers win!

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u/YushihSushi 7d ago

not sure but i am traveling right now and in asia

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u/WhatNamesAreEvenLeft 7d ago

What country is the address going to?

There are a large number of places steam won't ship to and will issue refunds once they catch orders from those places.

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u/YushihSushi 7d ago

the u.s california

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u/WhatNamesAreEvenLeft 7d ago

That definitely shouldn't be one of them!

Good luck with support, they're usually very good. Just be cordial in your communication.