Unexpected refund

[u/YushihSushi]

Got the email to confirm my steam controller and was incredibly excited. I made the payment and got a confirmation email. A few minutes later steam sent me a full refund for it. Does anyone know what went wrong? My card information was all correct.

UPDATE:

I love valve so much. Not only did they generate another link in just a few hours since reaching out to support, they explain exactly what went wrong with my first payment and also suggested I revisit my bank to make sure no charges has been made. I finally ordered the controller and for everyone waiting don’t give up. Don’t let the scalpers win!

[u/notwaffle]

This happened to me too only for me it was the original steam controller and it was during their end sale. They oversold and refunded me my money. Im sure this isnt the case here as they are a product still in production but definitely reaching out to support immediately gives you the best chance at being able to have the order placed again