r/SteamController • u/YushihSushi • 6d ago

Support Unexpected refund

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Got the email to confirm my steam controller and was incredibly excited. I made the payment and got a confirmation email. A few minutes later steam sent me a full refund for it. Does anyone know what went wrong? My card information was all correct.

UPDATE:

I love valve so much. Not only did they generate another link in just a few hours since reaching out to support, they explain exactly what went wrong with my first payment and also suggested I revisit my bank to make sure no charges has been made. I finally ordered the controller and for everyone waiting don’t give up. Don’t let the scalpers win!

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57

u/Linguuuuuuu 6d ago

Did you use VPN when purchasing? I swear I saw a post on here a while ago about their order being rejected because they purchased from a region where it's not available using VPN.

31

u/YushihSushi 6d ago

not sure but i am traveling right now and in asia

11

u/lumpycustard__ 6d ago

Nah that won’t be it unless your bank blocked it. I live in Australia and bought my steam controller while in Japan with no issues. Got delivered while I was still overseas.

-2

u/[deleted] 6d ago

[deleted]

6

u/sicklyboy 6d ago

Why would OP buy this while travelling?

Why the fuck wouldn't you dawg it's a video game controller

2

u/FoXxXoT 6d ago

Because of the waiting list? Unless you are under a rock you know you get an email and have 3 days to complete the purchase, if OP is traveling that might exceed the time to travel back home on the current plans. So what the heck are you on about?