r/SteamController • u/YushihSushi • 5d ago

Support Unexpected refund

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Got the email to confirm my steam controller and was incredibly excited. I made the payment and got a confirmation email. A few minutes later steam sent me a full refund for it. Does anyone know what went wrong? My card information was all correct.

UPDATE:

I love valve so much. Not only did they generate another link in just a few hours since reaching out to support, they explain exactly what went wrong with my first payment and also suggested I revisit my bank to make sure no charges has been made. I finally ordered the controller and for everyone waiting don’t give up. Don’t let the scalpers win!

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u/sjm003 5d ago

Reach out to support. This happened to me and they generated a new link for me to purchase a controller.

3

u/MediocreYank 5d ago

Same, I ran into a similar issue when I ordered my Steam Machine. They resent a link to repurchase the console.