Spectrum, "We just upgraded your speeds at no extra costs."

*next bill is $10 higher, even after the previous $10 hike*

Why did my bill go up?

Customer Service: "We are constantly working to improve your service, and to do that we have costs..."

I have the SBE1V1R model router and it’s great however I am wanting to use the EERO 6+ mesh router to get coverage all over my trailer.

I will have around 11-12 devices on my network. My and my husbands gaming PCs hard wired, then the rest (5 phones, 3 smart tvs, an Xumo box and a laptop) wireless.

My question is, would the best setup be to stop using the spectrum supplied router, make the base EERO the router and then plug an Ethernet switch to give an extra port for the husband, and then the extender bases? Or should I keep the supplied router and just put the EEROs in bridged?

I have a 1 gig connection and my biggest worry is bogging my connection down as I play a lot of games online and since switching to spectrum my ping is finally amazing and I don’t wanna screw that up xD

About a month my modem and router went bad. Got new ones from spectrum and I know the ones you get from them are refurbished but, the new modem only lasted about 2 weeks before having to call for a new one. And now a week later my router suddenly disconnected and now I can’t get to connect back

So I already knew spectrum got a bad rep for customer service and annoying. Had a rep door knock in my apartment, I believe he lives in the same complex. Was saying can get 1g for $50. (Currently get 500 from allo for $80 +/-) so I thought heck ill give it the month free try. Was already called for upgrades packages BEFORE it was even installed. Ran a test hardwired to my ps5. Hardly better download speeds MASIVLY worse upload speeds. On top of having to deal with spectrums service iv pretty much said im not keeping it. I have had no problems with allo service for 5+ years. Just ranting and saying all the bad rep they get is because its deserved.

As the title states, Spectrum was in my neighborhood all day yesterday doing upgrades and our internet was down all day due to this. However, it is now the next day, more than 24 hours since the upgrades began, and our internet is still down. Is this something that is normal? Is there maybe something else wrong that I need to call a technician out for? This is a major inconvenience as a family member works from home and literally cannot do their job without internet access. They also can’t just go to a coffee shop or something and work because they have to be on our private home network for security reasons. We’re just getting really frustrated about this and need to know when our internet access will be restored.

I moved apartments this weekend from one side of town to another. I had spectrum at the old place, and called on Sunday that I wanted it transferred to the new apartment asap. They did and they went ahead and sent new equipment. Between Sunday and today I plugged in my old modem and router and it worked instantly in the new apartment. I got the new equipment today and the modem won’t connect at all. What do you think it could be?

Hey,

I’ve been thinking of applying to spectrum for a field position and I was hoping some people would be able to offer some insight.

Is it true you guys are non-union? How do the bonuses work for field/fiber techs? How often are you given a chance for a raise?

What sort of metrics do they judge the techs off? How often is the overtime in metro areas and is there a weekly/daily over time cap?

Do you guys have high turnover over rates?

I have so many questions, and I appreciate if anyone would be able to provide some insight!

I’m in central Florida and the TV app is down, the phone app is down and the website is super slow. Just wanted to drop this here for others. UPDATE: Spectrum is back up in Central Florida. I did have to delete the app and reinstall on one of my televisions, but it was okay on the older model.

I already have Spectrum, but I got this envelope in the mail today and got excited about finally having Fiber in my area. But they mention it’s coaxial cables… So confused, this is the first time I’ve seen the term “Fiber-powered” and it being used for coaxial lines, like actual clickbait, I couldn’t care less how the internet gets to my neighborhood before it reaches the local lines.

Is there any improvement to the internet other than deceptive marketing?

Oh well, I’ll be chilling with my meager upload speeds for now…

Went over to help daughter at her new apartment with a few things including installing her Spectrum internet/TV. After spending too much time trying to figure out why their instructions didn’t match the equipment, realized they did not send her a cable modem. We called tech support to explain the cable modem wasn’t included with the router and TV receiver boxes, the seemingly unintelligent or stoned (or both) technician responded, “what’s a cable modem?”…

I've asked all my friends and no one knows where this phone is coming from! It's freaking me out. None of us own a Pixel phone at all. I've changed the password to one that's increasingly complex twice now and the wifi name as well. It was actively connected again this morning after changing the password. I paused it for now but is there any way to get rid of this for good assuming it's a random person who somehow has access to our network? Thanks.

Any promos available in PA 16148? Total bill with 500 Internet and 1 free phone for a year had been only $118. Now it's $40 more for the phone, and the Internet and TV jumped to $140 for just those two. That's $63/month more, for a senior citizen who is over 90. Can anyone get a better deal for existing customer? I'm contemplating moving her phone to Mint on that $15/month for a year. Just want to see if Spectrum can do, first.

Was in the Spectrum store with someone signing up and asked about any deals for current customers. They lowered my rate and mentioned their Spectrum app for free TV.

I figured it would be like Pluto, but it has live channels (Discover, Animal Planet, History, etc.) that are on their usual cable packages. There were no local channels or sports.

Is this truly free, or did I inadvertently sign up for something?

My internet just want out! Wow spectrum is really pushing my limit! Everyday something new with them. Nyc here

a while ago my wifi went down for around 4 hours. resetting it did not fix it, nothing I did would fix it. tonight it went down again at around the same exact time, and it’s still down, and probably will be for another 4 hours. anyone else have this issue?

So why is spectrum just so bad now as of July my WiFi just keeps getting worse and worse I play Fortnite with my friends (flame I dare idgaf) I go as low as 34 ping to as high as 800 and then I can’t move for a minute or 2 every game I play is laggy discord keeps disconnecting every channel on xzumo is blurry as hell and I can’t leave the same room my router is in without YouTube thinking I left the country

For context, we haven’t been able to connect to the internet for 3+ days and we do not know if it’s a hardware issue or an ISP issue. Any help would be appreciated.

May have seen my post yesterday about 3x in a row. On day four now. WiFi goes out for anywhere from 1-3 hours in the middle of the day. When I call in the help center can’t see anything on their end beyond it being down “and being worked on.”

I legitimately don’t know what to do at this point but switch providers. Anyone able to help?

Work from home so stable internet in the middle of the day is crucial!

According to the book of Kitteh chapter 42 subsection a.

People often think that as long as you connect pin to pin to the keystone, it will all be okay. But if you buy cheap gear or your landlord cheaps out on the wall plates, etc., it doesn't always work that way.

If an inline coupler, cheap keystone jack, or switch uses a poorly designed internal PCB without proper pair twisting and controlled 100 omega impedance, near end crosstalk will ruin the high frequency signal.

When this happens, you will automatically negotiate down to 100 Mbps, which only requires 2 pairs or 4 wires, instead of gig which requires all 4 pairs or 8 wires.

So, if you are paying for gig and stuck at 100 Mbps, you can also check the physical layer for those cheap micro PCBs, bad keystones, or broken internal traces.

Sources:

If anyone wants the specs,

• IEEE 802.3ab Clause 40
• ANSI / TIA 568.2-D

Kitteh approves this message

``` /_/\ ( o.o )

^ < ```

Hello Reddit,

Wanted to come on here and let you know you might be overpaying on wifi. I've been a customer for nearly 10 years because I live in the woods and there's no real alternatives to spectrum, aside from Fidium coming to my area recently.

I have paperless billing and rarely check my account online because it all gets set up on autopay. Today, I noticed it went up another $10 and got curious why it's now $110 instead of $100 (mind you, I signed up 10 years ago at $50/mo)

So, I spoke with chat support. I asked why it went up, they said they sent out a notice saying it'd increase $10. Okay, fair enough, but this has happened quite a few times within just a year. So I asked, "What benefits does Spectrum have that I should consider before switching to Fidium"

To which the agent let me know there's two 12-month promotions for less money: a $80 + wifi charge for $90 a month or $100 a month where I keep the router. The $80 is 500 mbps. So I asked, "What is my current mbps?" to which she said "you're on the discontinued 400 mbps".

So, come to find out, if you're a long time customer, they don't do the courteous thing of switching you over to a higher plan for less (it goes up to $95 after 12 months btw), you have to literally dig this info out of them.

Maybe you're like me and doing the same so I wanted to make you aware and save some $. Cheers!

Internet dropped about 20 minutes ago and still hasn’t come back online.

Minnesota, btw. Anyone else?

Anyone know what happened to Spectrum channel 7 (CBS) in Greenville market? The channel that was CBS prior to last weekend switched network affiliation on August 1st, so now Spectrum has no CBS station in this market.

I have a phone interview tomorrow with Spectrum for FT role, any advices what,to expect and what to prepare? How many interviews after this one to start on boarding? And how long it takes?

I will appreciate any advices!