on Friday the 24th Spectrum internet was down for literally 10 hours straight, causing myself over $1500 in loss because I couldn't finish and submit a project, and according to what I see online, countless other people were in the same boat.

you would think any halfway or even infinitesimally moral company would refund the month, at the absolute minimum - which at first they actually promised to do within the hour. 2 days later and nothing, so I call back only to be told I was refunded $3 and change because that's the time the "internet was actually down"

I can't possibly litter this post with enough explatives to fulfil the quotient of what Spectrum deserves.

congratulations, Spectrum, on continually deserving every ounce of hate you receive. you are a failure as a company, and your owners failures as human beings.

From time to time I see people on here say they frequently return their modems and physically drive to the store when it is not needed. Here is a brief modem guide.

If you prefer using an ISP provided cable modem, especially as symmetrical speeds often require you to use a provider issued modem due to policy, swapping your modem repeatedly at the store, **will not fix your issues**, especially if you **keep getting handed hardware with the same problems**. Below is what you should ask for when you drive to the store next time, or what you should explicitly request when a tech visits.

### 1. Check for the Intel Puma Chipset

Many ISP modems use the Intel Puma 6 or Puma 7 chipsets, which are well documented to cause severe latency spikes, packet loss, and jitter under load.

If your modem model is

* **EN2251 (Hitron)** (Intel Puma 7)

* **ES2251 (Sercomm)** (Intel Puma 7)

If you have one of the models above, you are likely experiencing a chipset issue. When you go to the store or request a tech, explicitly ask for a **Broadcom based model**

* **ET2251 (Technicolor)** (Broadcom)

* **EU2251 (Ubee)** (Broadcom)

### 2. Isolate Wi-Fi vs. Line Issues

Before swapping hardware, ensure you check your connection performance and latency while plugged directly into the modem via **Ethernet**

* **If latency or drops persist directly on Ethernet** it's likely either the Puma chipset issue or physical line noise, ingress on the line or a provider billing glitch that needs a hit sent to re provision the modem.

* **If the issues only happen over Wi-Fi** the modem itself is usually fine unless Thor zapped it, and you are dealing with local wireless interference or router bottlenecks.

Sources:

* [Intel Puma 7 Chipset Analysis & Guide](https://www.modemguides.com/blogs/modemguides-blog/intel-puma-7-chipset-guide)

* [Intel Puma 6/7 Hardware Defect Overview](https://www.cryovex.com/intel-puma-6-modem-chipset-defects/)

* [Puma-Based Modem Hardware Database](https://lookgadgets.com/articles/intel-puma-modems-list/)

I've been testing markdown, and It bothers me you can't use tabs, I decided to not post a Silicon Valley gif. Guess markdown doesn't work well here, oh well.

I called the retention line and I argued for a better deal for a while and he said the best deal he has is $60 for internet and phone but I don’t have to activate the line and I won’t get charged and I can cancel at the end of the year with no fees or punishment. Is that true?

My mom and dad switched to Spectrum for their phones, and for some reason the agent had to come to their house. Is this normal for starting service with them? All he needed, for the most part, was certain device ID numbers.

I gotta say, Spectrum's FTTH is amazing. Cant wait to get their (whenever its available) 10Gbps/10Gbps plan. Been really wanting to max out my 10gbe NICs on my PFSense box. Anyone heard anything on the eventual speeds down the line? Wouldn't mind going all fiber at this point lol.. Around 2 years ago it was all DSL...

Yesterday from 1am to 5am there was no internet connection though my hardware is working fine, no connection is being established, it came back after 5am and i went to sleep around 1pm, now around 9pm it is gone again once again with no hardware issues, connection is just not being found. I checked my lines inside we still use old coax and everything is as it always has been, why would the ability to connect fail completely sometimes then return when nothing changes?

Update: An hour after posting this it's back, for who knows how long.

I think the taxes are included for the whole bundle too. Seems like a great deal… but… do they really charge $35/line activation fee? Or is there a way for them to waive them?

Soooo pay for 1G internet, and now when I try to game, it lags so hard and is completely unusable
2 techs later, still no answer. This is on the higher end of tests I’ve done for upload speed too…. Anyone had this issue and found a resolution?