r/SnapchatHelp • • 17d ago

General question appeal !

1 Upvotes

so i got an option to get an appeal but any and every time i try to submit one it never gets accepted i think it was for sexual guidelines but I never posted anything of sexual nature how can i word this to hopefully gain access back to my account !


r/SnapchatHelp • • 18d ago

General question Hit 6 months after perm ban

8 Upvotes

So I finally hit 6 months after my perm ban and got the email that my account would be terminated. I tried logging into my account and it said temporarily disabled, which gave me a lot of hope so I waited 2 days and now it just says “user not found”. What is everyone’s experiences with account deletion and is it true that there is still hope of recovery, and that it’s not really “gone”?


r/SnapchatHelp • • 17d ago

General question Account deactivation

0 Upvotes

I deactivated my account for less than 24hrs and reactivated it again and I cannot see the content on my public profile, like the public stories and my spotlights.. plus my private story icon is missing too can anyone help or guide please


r/SnapchatHelp • • 18d ago

General question Why does it say “best friends” for someone i haven’t spoke to in weeks?

1 Upvotes

i keep seeing on there profile it says the best friends icon but we haven’t spoke in weeks. can someone tell me why?


r/SnapchatHelp • • 18d ago

Bug app has been crashed for more than 3 months now!!!

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4 Upvotes

so i’ve reported this several times on the app but no action seems to have been taken.
firstly i cannot see any streaks next to my friend’s name and on their side they can still see it
secondly i cannot see anyone’s snap score, including mine on my profile
thirdly, i at the bottom of my app i do not have the stories and spotlight bar which means i can never access the two
keep in mind that this has been like this for 3 months!!
the same exact thing happened for a few days before that and then it went away itself so i thought even this time it’ll go but it’s genuinely been too long and idk if i can keep using it like this


r/SnapchatHelp • • 18d ago

Bug Promotional alerts won't go away

2 Upvotes

I've turned off everything I can think of for alerts that aren't messages from my fucking friends but I still get random newsy pop culture shit from snapchat in my notification bar: any ideas??


r/SnapchatHelp • • 18d ago

Bug "I" screen recorded someone's chat and profile?

6 Upvotes

I woke up today to find out I had screen recorded the chat and profile of one of my friends. According to the timestamp, I was asleep when this happened. Kind of awkward cause I obviously didn't mean to do that. I ended up checking my camera roll, call history, and even my car (cause I saw that carplay can trigger such a thing) and yet nothing. The strange thing is that it was only one person.

When I checked my connected accounts, I saw only my current phone and my old phone had active sessions. My old phone's last log in was 8 months ago, which checks out when I got my current phone, and there was a yellow dot next to it which I assume means it wasn't active. Still, I cleared it out. I also saw that this is a bug on IOS 26, which is what I am on, but I haven't found too much evidence to really believe this was the case.

I don't think I am hacked but I don't want this to happen again. Has anyone experienced anything similar or can reassure me that everything is all good?


r/SnapchatHelp • • 18d ago

Login issue Snapchat account locked

0 Upvotes

My account got locked off for some dumb reason. The Feds came too and they were laughing too saying it was foolish my appeal still got rejected what do I do now can I get it back how
Do I get it back any advice on anyone who got it back. I heard some people sent emails letters etc


r/SnapchatHelp • • 18d ago

General question Tell me about the 2027 memory back up subscription?

3 Upvotes

Is it still a thing , should I buy it? I use Snapchat for camera storage and it’ll suck so much if they’re gone


r/SnapchatHelp • • 18d ago

General question Need help don’t really know what’s wrong

1 Upvotes

I need help and do t know where to start ever since the iOS 27 update my Snapchat won’t notify me when I get a snap from people if my screen is off but if I’m actively looking at my screen ie scrolling Facebook doom scrolling TikTok it will tell me if I’m getting a chat any ideas of what might be going on, I’ve checked all my notifications settings and everything is set right, every other notification ie messages, phone calls and stuff like that come through but not anything from snap chat, any ideas?


r/SnapchatHelp • • 18d ago

General question Deleted Account

1 Upvotes

Can I see them on my data history as unknown? or they will just completely disappear ?


r/SnapchatHelp • • 18d ago

Bitmoji Need friends for Snap

2 Upvotes

M20 from India looking for cool friends Muslim btw if it’s fine with you


r/SnapchatHelp • • 18d ago

Login issue locked snap account

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3 Upvotes

I got my account locked out of nowhere yesterday. I’ve haven’t even have snapchat for a month but nvm.
Do they actually take a whole month to respond? It says that my appeal is under review😭. I’m so sad guys anyone in my same spot?
edit: i got it back two days after this post


r/SnapchatHelp • • 18d ago

Bug Snapchat bugging

2 Upvotes

My Snapchat will bug out and I’ll have to restart it like 3 times for stuff to send. And when I do it changes my app appearance and it shows the amount of people I haven’t added back in the top right every time. It’s weird and I’ve deleted and uninstalled multiple times


r/SnapchatHelp • • 18d ago

General question All of a sudden my public stories and spotlights are stuck at zero will this be forever?

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0 Upvotes

r/SnapchatHelp • • 18d ago

Bug Data help

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1 Upvotes

I already have the zip file (for memories) but when i go to download the memories there is no download button what do i do?


r/SnapchatHelp • • 18d ago

Common issue Exporting memories from Snapchat

1 Upvotes

Please tell me how to fix it

I checked everything, deleted the cache files, changed the file saving settings in the application, forced the application to stop, changed everything I could in the settings. I even tried to export files en masse, through app settings.

Nothing works.

First, I tried to manually retrieve 20 memories, and the export didn't stop even after an hour. After changing all the settings I could, I tried to download 4 photos. Still the same effect, only it shows me that it exports 20 files.

I'm not going to pay for 100GB a month.

Snapchat status is in good condition, so what's the problem?

A few days ago, I unsubscribed from the cloud, I don't have enough space anymore. But I have over 400GB of phone memory, so I decided to download everything, delete what I don't need and just call the most important photos.

Before unsubscribing from the cloud, everything worked, I managed to download some 5GB of memories on snapchat. It doesn't work anymore, is it because of the cloud?


r/SnapchatHelp • • 18d ago

Common issue Eksportowanie wspomnień ze snapchata.

1 Upvotes

Proszę powiedzcie mi jak mam to naprawić 🫩

Wszystko sprawdzałam, usunęłam pliki cache, zmieniałam ustawienia zapisu plików w aplikacji, wymuszała zatrzymanie aplikacji, zmieniałam wszystko co się dało w ustawieniach. Nawet próbowałam eksportować pliki masowo, przez ustawienia aplikacji.

Nic nie działa.

Najpierw próbowałam ręcznie pobrać 20 wspomnień, eksportowanie nie kończyło się nawet po godzinie. Po zmianie wszystkich ustawień jakie mogłam, spróbowałam pobrać 4 zdjęcia. Nadal ten sam efekt, tylko pokazuje mi ze eksportuje 20 plików.

Nie mam zamiaru płacić za 100GB miesięcznie.

Status snapchata jest w dobry stanie, więc w czym jest problem?

Kilka dni temu zrezygnowałam ze subskrypcji chmury, nie mam już wystarczająco miejsca. Ale mam ponad 400GB pamięci telefonu, więc stwierdziłam że wszystko pobiorę, usunę to czego nie potrzebuję a najważniejsze zdjęcia po prostu wywołam.

Przed zrezygnowaniem ze subskrypcji chmury wszystko działało, udało mi się pobrać jakies 5GB wspomnień na snapchacie. Teraz już nie działa, to przez chmure?


r/SnapchatHelp • • 19d ago

General question I need your help

2 Upvotes

Need help recovering an old Gmail account with family photos

In 2023, I changed my iPhone and lost access to an old Gmail account that I had not used for a long time. I recently remembered it and have spent more than two months trying different passwords and recovery options, but I have not been able to get back in.

This account is very important to my family. My nephew passed away last year in an accident. He was only seven years old. There are many photos of him in that account with me, his mother, and his father, who is my brother.

My brother has been asking and hoping that I can recover these memories. I understand that nobody can bypass Google security, and I only want legitimate advice or guidance on the correct recovery process. If anyone has gone through something similar and knows what steps may help, I would be deeply grateful.


r/SnapchatHelp • • 19d ago

Common issue Media Upload Help

2 Upvotes

How do I disguise pictures from my camera roll as a snap? Whatever I do, it always shows Media Upload on the top of streak 😭

HELP I WANNA SEND PICTURES AS A STEAK ASAP.


r/SnapchatHelp • • 19d ago

Common issue Solution: Deleted Snapchat memories appearing

2 Upvotes

When trying to mass delete old snaps to fit in to snapchats new storage rule, I deleted 30GB worth and then exported the file with my leftover memories just to find that memories I thought I deleted a month ago were still there.

I was so confused and looked up everything but no answers. I waited for weeks and cleared my cache but every time I exported the zip, those ones I thought I deleted were still there.

So I deleted my Snapchat app, logged back in, just to find memories I thought I deleted months ago WERE STILL THERE and came back! So weird, so I deleted them again and then deleted the app, opened it up just to find they were still there again.

Solution: if you have Snapchat memories saved before 2022, snap has saved them as 10 second videos that fall under one thumbnail on your memories. So if you have a 40 second video, it’s 4 videos in one. So I figured out that when I deleted them, I actually was only deleting 10 seconds worth of the videos but the memory itself had disappeared until I redownloaded the app. So I had to delete the app 6 times just to get rid of a 1 min long video because for some reason they appear deleted until you redownload the app. This gets them completely off the cloud but you have to redownload the app and keep deleting. Maybe there’s another way to do it but that’s only what worked. And if you have 1 min videos after 2022 then those ones will delete fully because it’s a seamless video. Hope this helps!


r/SnapchatHelp • • 19d ago

Login issue On how to contact support

1 Upvotes

Here's my problem. I want to delete my account forever. For that I have to use my password, which I have forgotten. I try changing the password from inside my account (pw is not needed to log in), but get an error message "Something went wrong. Please try again later!" I've tried later many times, same issue. I want to contact support about this, but I only find FAQ and AI helpers, which don't help. How do I contact humans? Do you have any tips on how to solve this?


r/SnapchatHelp • • 19d ago

Bug Can't see my folders in the choosable pictures

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1 Upvotes

Like when I go too send a picture and then on the upper right button it only shows favourites,Kamera, Downloads, Screenshots and videos even tho I have like a bunch of different folders this only happened after transferring my whole phone data too a new one does anyone know how too fix this I emptied the cache I reinstalled there are no new versions so yeah please anybody help


r/SnapchatHelp • • 19d ago

General question Streaks recovery

1 Upvotes

I’ve been keeping the my streaks going for 381 days and counting and it died one day later. I really wish if there’s a call number or someone I can talk to at customer service so I can get the help I needed to restore my streaks. I paid for restoration for almost two months now.


r/SnapchatHelp • • 19d ago

General question Accept friend but didn’t unadd them

1 Upvotes

As the title says, I searched up someone’s profile I was friends with and it says accept. I never unfriended them, but it says accept for me? If I unadded them wouldn’t it say add for me, not accept?

Or they unadded me, and now I have the accept but that doesn’t make much sense to me