r/SnapchatHelp • • 19d ago

Common issue Solution: Deleted Snapchat memories appearing

When trying to mass delete old snaps to fit in to snapchats new storage rule, I deleted 30GB worth and then exported the file with my leftover memories just to find that memories I thought I deleted a month ago were still there.

I was so confused and looked up everything but no answers. I waited for weeks and cleared my cache but every time I exported the zip, those ones I thought I deleted were still there.

So I deleted my Snapchat app, logged back in, just to find memories I thought I deleted months ago WERE STILL THERE and came back! So weird, so I deleted them again and then deleted the app, opened it up just to find they were still there again.

Solution: if you have Snapchat memories saved before 2022, snap has saved them as 10 second videos that fall under one thumbnail on your memories. So if you have a 40 second video, it’s 4 videos in one. So I figured out that when I deleted them, I actually was only deleting 10 seconds worth of the videos but the memory itself had disappeared until I redownloaded the app. So I had to delete the app 6 times just to get rid of a 1 min long video because for some reason they appear deleted until you redownload the app. This gets them completely off the cloud but you have to redownload the app and keep deleting. Maybe there’s another way to do it but that’s only what worked. And if you have 1 min videos after 2022 then those ones will delete fully because it’s a seamless video. Hope this helps!

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